DELIGHTFUL HOLIDAY AT THE CHURCHILL

My husband and I stayed at the Churchill, then Intercontinental, over the Christmas Holidays through New Year's Day, 2003-2004. The hotel is located two blocks from Oxford Street in a quiet neighborhood; the nearest underground station, Marble Arch, is 4 blocks away. We stayed on the club level and found the staff warm and attentive. The room was large and clean with all of the amenities one would expect in a fine hotel. Our window overlooked Portman Square. Food and drinks were served throughout the day in the club dining room. Full breakfast, fresh rocket salad at lunch, cucumber sandwiches and pastries at teatime are examples of the fare. The tables were set with linens and the staff would refill your coffee or tea if you asked. We dined at the hotel restaurant both on Christmas Eve and Christmas Day with friends who came in from Holland. The menu was festive with food beautifully prepared and extremely fresh. My only complaint would be that our room had a bit of worn wallpaper in the bathroom. That is the only negative, and hardly detracted from the wonderful holiday we experienced at this very special hotel.

It was fine, but not 5 star IMO

I spent a week at the Churchill in Feb 2004 when it was part of the Intercontinental chain. The hotel is very impressive when you walk into the lobby. The staff seemed somewhat overwhelemd at times as there was always a line at checkin desk. I ended up getting a small room with 2 twin beds and since it was late and I was beat, I decided to deal with this the next morning & try to get another room with a queen or king size bed. The next morning, I called and the front desk said they did not have any rooms they could move me to until mid week so I just dealt with the small twin bed situation. The bathroom was clean but the condition was so so. The fancy ceramic shower knob came off and broke in the tub and tub itself needed some TLC. I left a note in bathroom but it was not fixed for 2 days. The gym facilities are very small like the rooms but they did have some treadmills with a tv but only dumbells for weights. I did not use the restaurant as a cup of coffee and some pastries was over 15 pounds. The night before departure, I asked if I could checkout 1hr late since I had a late flight that afternoon and the desk receptionist rolled his eyes but went ahead and let it go since I had a corporate reservation. When I checked out the next day, I noticed that I had been charged for some bar items and snacks which I did not use but the receptionist took off the charge. The best thing about the Churchill is the location. Oxford St. is nearby as is Marble Arch underground tube. Also Regents St. is nearby and offers some pretty good Lebanese restaurants for breakfast, lunch and dinner. There is also 2 good pubs nearby...the Three Tuns and a good one right behind the Churchill (forget the name). Overall, the stay was okay, but I expected a bit more from a 5 star place.

No! Not what it says it is!

The Hotel Has Mediocre Service. It Recently Changed From The InterContinental To The Hyatt Churchill. It Isn't Up To Par Yet. I'd Suggest....STAY AWAY FROM THIS ONE FOR A WHILE! The Bed Was Hard, And Lumpy In The Middle....The Food Was So So.....The Room Service, Housekeeping, Laundry WAS TERRIBLE!!!

The Concierge And Doorman Were Quite Helpful Though. So...I'd Only Recommend If You Had NO OTHER PLACE To Stay. Spend You Hard Earned Dollars In A Hotel That Really Aims To Please And WANTS Your Business!

Good, but not as good as it thinks it is

Grand, impressive lobby; nice area with sofas for coffees and chats. Grand, unimpressive queues for breakfast.Truly excellent, Michelin-starred Italian restaurant attached, although this is run independently of the hotel. Large-ish, comfortable rooms without being particularly impressive. Smart, uniformed staff on duty in the lobby (to impress the tourists, of which there seem to be many?). Good location near Oxford Street. Sharp discounts by bidding available on the web.But I'd expect five-star hotels to have features such as a pool, trouser press etc. ? to me, this feels more like a very grand four-star. And the hotel bar charged five pounds for a pint of Guinness, and left the bill blank so one could tip them; how's that for exploiting your guests?

Lovelly

we stayed in this hotel in December, it is a lovely hotel. The location is perfect, just a few steps from Oxford street, close to regent street. The rooms are small (very ussual in London) with lot of special touches like a rope & slippers. We had a room with the worst view effer, actually no few at all. Out of our window you could only see grey brick walls. I liked the service and the hotels deco, very chique.

Great For a Family

This is the second time I stayed at the Churchill, but the first on the Club Level. It was great. The room is larger than others, there is great food throughout the day, all the drinks you want including alcoholic beverages. Concierge and the staff at the Club level were great. Tremendous location and great value.

Great hotel!

We stayed at the Churchill for the week between Christmas and New Year's 2004. The going rate was $370/night but we got a room on priceline for $122/night! And it was great! The location was close to the tube stop and a ton of shopping. We recommend St. Christopher's Street which is about 3 blocks from the hotel for great places to eat.

The service at the hotel was tremendous! The room service was expensive, but once we saw how expensive a meal at a restaurant was room service wasn't much more! The food was great! Though I thought the $40 breakfast was way too much! Our room was small but the room had EVERY amenity! The bathrooms were a decent size and 5 star! For the 2 star price we loved this hotel!!!!!

OK But . . .

Stayed here many times on business. Pricy. Good location just North of Oxford street and around the corner from Speaker's Corner. Loved the lobby and public rooms (bar, restaurant etc.). Concierge and Doormen were excellent, and helpful.

Rooms are nicely sized compared to tiny rooms usual to London Hotels, and had 110V electrical outlets (great advantage to us US travellers).

Downside: I've never had a good room here. The first time it was incredibly stuffy with a window that didn't open (located at roof level over the restaurant). Next time (winter) it was positively freezing, and they had to give me an electric space heater (this was a concierge floor room to boot). For some reason, on every trip I got a bad room.

It may be due to fundamentally bad/old/outdated building systems.

Great Service, Can't go wrong with them...

We stayed at the Churchill Intercontinental and it exceeded our expectations! European hotels are notorious for having smaller beds and rooms - but not here, we were so comfortable we hated to sightsee some days. And the service, superb. Everyone at the front desk was helpful and offered up various local options for dinner, afternoon/high tea, shopping for souvenirs, etc. The only drawback initially was that you are not in the midst of the major sights - however, it was great for us because we chose to be in a quieter area that allowed for some downtime from the hustle and bustle of London. One key tip we received from a cabbie is to take a double decker tour bus and ended up that the bus had stop that dropped us off a 1/2 block from the hotel which made it convenient to see all the well known spots in London! Great little place on Marleybone High Street to catch breakfast or lunch - Patisserie Valerie. We heard about it thru this website and it was one of our biggest treats!

Good for business great for families

My 13 year old son and I stayed at the Churchill on for 11 days over the holidays. The staff are wonderful, the rooms are nice and well appointed, the service is great and the food is fabulous. We could not have been happier.