Chilston Park Hotel
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Historical Traveler Reviews Chilston Park Hotel Maidstone
Nice setting - let down on a few fronts
We stayed here on Saturday night after a last minute booking on the Friday; as a result we got a great rate (£80per night for the room). The house itself is very beautiful, and the grounds stunning.
However, there were some real problems. First, the receptionist was very unhelpful (borderline rude). There were no tables available for dinner (understandable, seeing as we had booked so late) and so we asked for recommendations for local restaurants. She replied that all the local restaurants were "fully booked" but that "there was a steak and thai place one junction down on the M20" - not particularly helpful, especially considering that the beautiful village of Lenham is a two or three minute drive away - Lenham itself has a couple of pubs serving food, but also a sensational restaurant on the village green (the Lime Tree - one which the hotel recommends) where we got a table without any problem at all...
Second, the small size of the bar makes it very difficult to relax with a drink when there is a wedding reception taking place (which there was) without feeling like you're getting in the way - a hotel charging £180 per night at top whack should have the facilities to accommodate other guests without confining them to a small corner of the (admittedly very pretty) drawing room when there is a function going on. The drinks themselves were horrendously expensive (coming from a Londoner) with irish coffees weighing in at a pretty ludicrous £9 a pop.
Finally, the room was nicely decorated, but had quite possibly the worst shower I've ever used (including those shove-over-the-tap ones) - it was difficult to get wet, let alone wash yourself.
All in all, good value for money at £80 per night (if only for the location and setting), but I wouldn't touch it with a bargepole for £180...
Could do better
Good value for money (via laterooms ( £90pnpr))
nice old hotel, nice grounds, but the little things let it down.
Bedrooms, whilst clean were stuffy no fan (no ac) so windows open..to hear. the background noise from the M20 and the Eurostar.
Dirty windows in the dining area.
small room no views from the window.
Staff clothes were not clean.
Flowers were dead and in dirty water.
Food was ok.
Large plasma tv. was broken, and replacement tv. had no remote control.
Breakfast finished at 9:30
The staff were always polite,
Wonderful Hotel with simply the best service and food!
My partner and I stayed at Chilston Park through a recomendation of a close friend. We couldnt believe how good the service was. We were greeted inthe car park just like you would in a London 5 star hotel. We felt very special.
The whole place was lovely and in the evening the drawing room was candle lit which gave a fantastic atmosphere. We dined in the restaurant and can honestly say the food was remarkable as was Sebastian our waiter.
It will be along time before this memory passes by.
There was a wedding on at the hotel but it was managed in a way so that it did not effect any other guests.
Fantastic hotel in wonderful grounds. will stay again.
Letting the standards slip
My husband and were married here 3 years ago and it was perfect. Since then we have been back four times. The staff are friendly but the turnover is high except for June who is wounderful and has been there for years and ensures that any private party or wedding runs smoothly and to perfection. On this occasion we booked an overnight stay and specifically booked the main house, which we confirmed two weeks in advance. On arrival they had booked us into the stable block and not the main house. Luckily they had a room that had just been refurbished, only the 42" plasma screen didn't work and the telephone didn't work which we didn't mind too much but wished we'd been told.
On our way up to our room we noticed that a majority of the floral displays around the place were half dead and brown whereas on other visits they had always been fresh. After dinner, which was ok apart from the burnt cappuccino crème Brule we had coffee in the drawing room. This always used to be lit by hundreds of candles and lamps that gave the place its beautiful ambiance but they're where no candles in sight. Apparently, it's a health and safety thing. Even thought we had a nice night it was the lack of attention to detail that let it down and makes me think the place is going down hill a bit
Almost but not quite
Only classic rooms available which should have been fine if it had been a true 4 star hotel as it proclaims. Small room (which they tried to make look bigger with a large mirror at the foot of the bed) with no air conditioning and no extractor fan in the bathroom meant all mirrors fogged up (including the big mirror in the main room). Rooms were not soundproofed in any way and conversations (and other noises!!!) were clearly heard. Weddings lasting till after midnight and 3am nocturnal activities of our neighbours meant that we didn't get much sleep on the Sat night, so you can imagine we did not make the 10am Sunday breakfast ? what 4 star hotel finishes breakfast service at 10am on a Sunday??
Meals were nice although we had issues with the service. We ordered wine after being seated. Entrée came and no wine so we asked where it was. After some running around from the staff, it was announced that the wine we chose was not in stock. So we chose a bottle of Pommard. Halfway through our main course, the wine arrived, although the waitress broke the cork. Wine was duly sampled and confirmed to be ok. After finally receiving the wine, we then looked more closely at the bottle to find that it was in fact a Pomerol. Fortunately, after consulting with the manager on duty, the restaurant manager Sebastien did not charge us and did his best to ensure the remainder of our meals were trouble free.
For the most part, staff were young and inexperienced - if you could locate them. We played tennis, but could not help but notice the used condoms in plain view near the courts!
It's a shame because this hotel could almost make the grade ? it's just not quite there.
A great restaurant in a peaceful setting. Prices are very reasonable, the food was tasty and I loved sitting in their drawing room with the open fire after lunch. Good place for a special lunch or dinner.
I booked a Superior Four Poster room to celebrate our 5 year wedding anniversary. After reading a review on this site about a 'noisy room' and knowing that my wife is a light sleeper, I requested that we be allocated a quiet room and confirmed this with an e-mail.
On entering our room I discovered that we had the noisy room and saw the kitchens extractor fans outside our window. I was told that these fans are not switched off at night so we decided to take our money and go home. Avoid Room Treen! and the one below it....
The staff when we arrived were very helpful but couldn't move us because the hotel was full.
Lovely, relaxing place
My boyfriend booked this hotel over the easter bank holiday for us, on a deal of dinner bed and breakfast, and we had a wonderful time. The staff were very friendly and helpful, the shared space (lounge etc..) was intimate but big enough to accomodate everyone. They added in loads of nice touches, like bucks fizz on arrival, hot cross buns, and housekeeping even came round with a lindt chocolate bunny!! The real rabbits are very cute and tame- if you're a softee, almost worth a trip just to see them!
We only had a couple of problems - the first room we got was compact (although nicely finished) but far too hot, and with some kind of ventilator outside the window which was noisy. We spoke to staff who changed a room without a problem (even though we'd already made tea!!) The only other points were that the restaurant is incredibly posh (even though the dress code is smart casual) and there was no more relaxed alternative which was a shame. Also, we thought it was a shame that they put the carpark inbetween the hotel and the lake, it kind of impacts on the view, but perhaps they had to!?
Anyway, all in all, a lovely hotel for a weekend escape from London.
I booked four rooms at the hotel for a weekend to celebrate my 40th birthday with 6 of my closest girlfriends. I cannot put into words just how marvellous a weekend we had.
It was December and we'd been warned that a Christmas party was booked for the Saturday night ... turned out to be the Ferrari company's Christmas do, so we had a great time looking at everyone's outfits, posh cars and the amazing prizes for their raffle/auction! There was also a candlelit wedding + reception on the Sunday - the party didn't encroach on us but we did find that the people in the party obviously were more used to being in a smoky bar than a smart hotel ... ! Also there wasn't really anything suitable for their very young children to play with - too many antiques/breakables around!
I hadn't booked anything other than the regular hotel dinner, but having discovered it was a birthday celebration we were given our own private room and made to feel wonderfully special. The menu selection for dinner was broad and all food was excellent; the winelist was pricey but everything we ordered was lovely, so it didn't feel as if we were being shortchanged. One of my friends ordered a surprise chocolate cake which was served in the lounge after dinner ...
All in all I would recommend Chilston Park to everyone. It's a bit off the beaten track, a little quirky, not all the themed rooms will suit everyone. We only had small niggles re: little faults with two of our rooms - one made up as double when it should have been twin, but these were all resolved very quickly.
I stayed one extra night with my partner and we had the most romantic evening; fabulous food, first class service and a wonderful ambience.
Better to eat at than stay in?
Stayed here in June 2004. It is nicely set in countryside with lakes, thus had both rabbits (which were very used to the human company) and ducks and other waterfowl. Lots of car parking space, as this is a popular venue for weddings and there some of these were being celebrated while we were there. They did not really disturb us, but we had asked for a quiet room. On the subject of rooms - some of these are 'themed'. We had 'Safari'. It had two crudely made four-poster beds that were solid to sleep on. The view was across a flat roof to another wall. It was not as good as it should have been for the price. It was reasonably large. I cannot speak too highly of the quality of the food and the care of the restaurant staff. They were good. Down sides - there were too many trays of food left too long in corridors and the room we were in just did not appeal. The latter is a matter of personal taste, though. Good wine list and if the food does not have quite what you wanted it is worth asking. Sunday breakfast was a disappointment after the pleasure of Saturdays, though, with a buffet in a separate room, the fruit juice with ice cubes in it and the food midly warm to cold. Really handy for Leeds Castle and the lovely little garden and house at Stoneacre.
TripAdvisor Reviews Chilston Park Hotel Maidstone
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