Nice hotel, poor service

Hotel lovely but does have issues, excessive noise caused by live in staff on top floor, breakfast tables too small. Restaurant food good but again poorly managed (unable to find table booking twice & room cramped)

Great place

In the centre of the village, this place offers very comfortable rooms, with some nice touches: the complimentary toiletries were particularly good. Staff were young and keen to please. Even on a wet morning, the conservatory was a very pleasant place to have breakfast. The proprietors also run the nearby Croft Restaurant and dinner there was very good, if perhaps a little over-priced. All in all, an excellent base for touring in the Cotswolds.

Our Second visit was a huge surprise ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

We stayed at the Chester House in November 2005 & without going into details didn't have the best of experiences, how ever in order to compensate us the manager gave us a free weekend voucher. We decided to take up this offer after all, a free weekend is a free weekend and when we turned up, the New owners were more than happy to honour our voucher. Better still the hotel had recieved a face lift with a cracking new Bar & general restyling from the new frontage & gardens to the lovely rooms. I don't mind telling you that we felt somewhat guilty about not paying when we left. The new staff are lovely with a real warm welcome, we have booked again for mid summer. Paul & Marissa Guildford

Lovely place but rooms variable

Watch out for the rooms above reception! Avoid nos. 16,17,18,19. The noise from the bar carries straight up - can hear everything. Also noise in the corridor sounds like people are walking through your room! Bed was poor - an old style 2-part divan that had sunk in the top and bottom, leaving a substantial hill in the middle. Never seen one like it. Room was poky. Had been redecorated, but the fixtures and fittings were a little old. Worth about £50.

...however...

As soon as we told them we weren't happy, they said sorry, put us in a superb room with a decent bed which was quiet and spacious and well-decorated, which I would have happily paid £110 for. So we kind of got value for money in the end.

Owner very helpful and friendly, staff generally same. Lovely cosy place, quality bar menu, nice atmosphere, and perfect location. Also good in that it has parking, which some hotels in Bourton are short on.

Shame about the first night but overall very good.

Lovely Place

We have stayed at this hotel quite a few times over the past few years and found it very comfortable. It is also located very close to the centre of the village, near the beautiful River Windrush and all it's Venice-esque bridges. However, it has just been taken over by new management and they have really improved everything. There is a comfortable and stylish lounge/bar area now, which is cosy and relaxing, with big leather sofas to sink into. There is an excellent bar menu as well. The rooms have been updated and the public areas also have new furniture. Breakfast in the conservatory, overlooking the garden has always been really nice, with plenty of choice. Both our children found plenty to eat here as well. I really could not praise this place high enough. We have been going to the Cotswolds for 14 years and have stayed in some of the top hotels in the area. The Chester House Hotel really offers value for money, coupled with the level of comfort and attention you would expect from a hotel. It is also extremely clean as well. The owners and staff really could not do enough for us and we were made to feel very welcome. This hotel also caters well for disabled guests (we took our son in a wheelchair and found it easy to get him around). This hotel definitely caters for all tastes and age groups.

Loved the place

My wife and I have just returned from a 2 night stay at the Chester House Hotel and found the place wonderful. The accomodation was fantastic, and the breakfast in the morning was superb, with a variety of cereals, fresh fruit and a lovely cooked breakfast. All the staff were very helpful and friendly, and we will definately be booking for next year.

Great Time was had by all!

We stayed at Chester House having read the rather gloomy review we read on this site. We took a chance. All in all, We are glad we did. I would thoroughly recomend it. Okay... it was just a one night stop-over following a break at Alton Towers, for myself, wife and two kids but it was great. The hotel is very clean and comfortable. The breakfasts were good. The setting is fantastic. about 50yds from the river running through Bourton. Almost in the very middle of the village. And right next to the pub.

We will definitely go back next year.

OK accommodations in the Cotswolds

My husband and I stayed at the Chester House Hotel for 2 nights in October, 2004. We chose this B&B because it was very moderately priced for the Cotswolds. That being said, you get what you pay for. We stayed in a room with a four-poster bed just outside the door to the lobby.

First, the good bits: the room was spacious and had a shower. The breakfast was good and served in a nice room that overlooked the garden. There was cereal and toast available if you don't want the whole English fry. Burton is a gorgeous little town and is a wonderful home-base for exploring the Cotswolds and Shakespeare country. We had an excellent dinner one night in Burton at the Rose-something-Inn (can't remember what it was called exactly), just down the way from the Chester House. Ask at the desk.

The not-so-good bits: The room was dark and gloomy. The only "window" was the glass door that served as the room's entrance and led to a busy area of the hotel. We kept the drapes pulled at all times so people couldn't walk by and see us in our room. The bed was uncomfortable. The room was very noisy! We could hear music coming from the lounge until about 11:00 pm on Saturday, and we could hear the people in the room above us talking and walking around. The room decor was unattractive but functional.

For what we paid (£68/night), the room was fine. What did we expect when the vast majority of accommodations in the Cotwolds cost 2-3 times as much???

Loved our accomendation

My daughter and myself had a lovely stay at the Chester House, the room was spacious and comfortable, had a large bathroom, and Mary the receptionist was just fantastic, so cheerful and full of information, she certainly helped us to plan our days. I will be recommending it to my friends who plan on traveling to England and stay at the Cotswolds.

Never again

We were extremely disappointed with the accommodation at the Chester House Hotel. Although the website of this "hotel" boasted a bar and lounge, there were none and it was nothing more than a B&B or motel.

We were charged £89 a night for this. I have written to the hotel to complain and to the local tourist office and not had the courtesy of a reply.