Chesford Grange - A QHotel
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Historical Traveler Reviews Chesford Grange - A QHotel Kenilworth
Simply The Best
Where does one start?
As a family with 2 small children aged 6 and 4 we have stayed in many hotels - Marriott's, Holiday Inn's, Hilton's as well as the Travelodges and Travel Inns, but staying at the Chesford Grange tops the lot !!
I stubbed upon this gem by chance and emailed the reservations department asking for a family room, as the online reservations didn't seem to work when children are involved just like many other chains such as Best Western and Moat House.
The email response I received was first rate and after a long chat by email with Kate in reservations about the hotel and its amenities as well as my reservations due the earlier postings on Trip Advisor I finally booked for a night, last Saturday the 30th of April, we booked a family room on a bed and breakfast basis for £90 for the whole family.
We arrived at 2.20pm, our room was ready and what a surprise, it was just like the pictures on the website and exactly as described in the email conversation, it was simply superb. On arrival the children were given welcome packs with games, colouring books etc which they loved to bits.
The room was a delight, decorated in a very contemporary style it had two double beds, a 42'' plasma screen TV with Playstation (although you had to pay to use it), deluxe bathroom with branded toiletries, a fridge with
complimentary soft drinks, fresh milk and chocolate and bath robes, their was an ironing board and iron hidden behind a mirror and the beds had electronic adjustment - the kids loved riding up and down (make sure they keep their hands were you can see them and let an adult "drive" the bed).
We had a afternoon snack on the outside raised deck area as it was a glorious afternoon and a walk in the grounds let to a river and we had a nice walk along the river bank, before heading back for the swimming pool.
The swimming pool was a little crowed by this time (5pm) with children but we had children so it didn't matter to us, the pool is on the small side, a little tired and seems to be the only part of the hotel that hasn't been refurbished on the other hand the gym equipment looked first class and brand new.
We didn't book dinner although we now wished we had as we looked at the menu when we got back from eating out and it looked delicious and the restaurant was very busy.
On the way to bed we asked for extra drinking chocolate and biscuits which where promptly brought to our room.
Nothing seemed to be a problem to the staff, every member of staff we spoke to was helpful, professional and friendly and an asset to the business, we felt as if the staff thought we were hotel inspectors and couldn't do enough for us.
On the Sunday morning I asked about a late checkout as the children wanted to swim all morning, again it wasn't a problem. The breakfast was buffet style and served everything you could have wanted.
On leaving we bought tickets for Warwick Castle at a great saving (we also saved an hour queuing to buy them at the castle) we were presented with a official Souvenir guide which I think cost £5 at the castle and the children where given a badge and novelty item from the castle.
In conclusion this was the best hotel we have stayed in and I cannot recommend it enough, we had a superior room but I sneaked a look into the normal rooms, although very nice they don't have al the fancy features so if you can afford it its well worth the extra cost.
We will of course return, hopefully later in the year and wish the directors of the chain all the best for the future, if they can replicate what they have done at the Chesford Grange across their other hotels I'm sure they will have a very successful business.
One day all hotels will be like this!!
Excellent food and service
We stayed at this hotel last easter when it was still part of the Paramount group. We paid extra to have an executive room and it was lovely with adjustable beds and dressing gowns. We found the food in the restaurant excellent with very attentive service and our children loved the childrens' buffet. We were pleased that there was a non smoking section in the library area off the bar. We were not so pleased with the ignorant attitude of some smokers who sat there regardless and puffed away even though they were able to sit anywhere and our family had the choice of two seats. Saying that the staff would ask them to move to the smoking section if they noticed.
We have stayed in another Paramount hotel recently and it was appalling so I can only assume that the fact that the Chesford Grange is no longer part of their group can only be for the better.
Definitely on the UP
Stayed here a few times over the last couple of years because of company policy when at conferences, not always happily - the hotel has been mismanaged for years. This hotel has gone through an AMAZING refurbishment, even relining the car park! Conference facilities are miles better, standard bedroom is very attractive, and comfortable - a huge improvement - the new restaurant is excellent.
The hotel recently came out of Paramount Group, and it shows - the staff now wear smarter uniforms and seem much happier - service has gone from average to very good. It's great to see Quintessential improving things. This hotel has been given a new lease of life and I now look forward to the next visit - our conferences are now very well run and a weekend break with my family beckons!
Great Stay... Thanks Chesford Grange
I had a very pleasant stay and the reception staff were the best i have come across by a long long way they were very friendly and went out of their way to make our stay as comfortable as possible. I would definately recommend this hotel to almost anyone who wants to have an excellent holiday.
The rooms are very tastefully decorated and gives us a very warm feeling.
Jeckle or Hyde - what will it be?
Stayed in this hotel in late September and again last weekend
September - Executive room
The Good - Large well appointed room in nice building, with excellent restaurant food
The Bad - Cleanliness of the hotel. Room service trays and general rubbish left in lobbies for more than 12 hours at a time. Uncleaned room (Had to request it be cleaned & beds to be made at 6pm - and this was not only on the first night!)
The Ugly - Service in the restaurant (2.5 hours for a pre booked evening meal for two! Over an hour for breakfast!) and at front desk (kept customers waiting until they finished calls to friends and family. No interest in issues raised or authority to deal).
To balance the review, when the issues were raised higher, a receptive and apologetic management didn't quibble over fair compensation - although we would have preferred a 4* service etc.
December - standard room
Modern clean room, efficient and polite staff complemented by an excellent restaurant.
The hotel no longer advertises itself as part of the Paramount Group - don't know if this is a change of name or ownership but either way there was little comparison with the earlier visit. Lets hope this is the norm from now onward
A bit worn and torn
I'm currently staying at the Chesford Grange. The hotel is quite cosy and rabbit-warren-ey, but not claustrophobic, with lots of old leather and old rugs everywhere - fine for a winter stay. My single room is clean, but fairly small, and a reasonably small bathroom. The all-in-one plastic Corby Trouser Press and Kettle & Tea/Coffee service is standard English cheapo fare, with all else in the room not showing particular imagination or quality, consistent with the rest of the hotel.
The buffet breakfast was OK, but meaning the hot breakfast wasn't freshly cooked, with skin on the beans and fried eggs you could safely throw. The service is generally quite fast (although it seemed around 20% full), but the receptionist called me a minicab from Leamington rather than Coventry (where I was going), who then tried to charge me £18 for the journey since it was out of their way - something the receptionist should perhaps have realised!
I'm not scrabbling to leave, but I wouldn't stay here again.
Having stayed at Chesford Grange on previous occasions and been satisfied we could not believe what we had to put up with on our last visit in October.
Our first nights stay was fine, on the second night however we went back to our room at about 11pm after having a meal in the restaurant and heard dogs barking.
We thought that they were outside.After about 30 minutes of intermitent barking we realised they were in the room next door.A further 30 minutes passed (with barking).We then complained to reception who were aware of the problem and were trying to find the owners.At about 12.45 with dogs still barking a further call to reception was fruitless.At 1.15 the owners returned,took the dogs out for a walk,they then settled down about 1.45am.
When checking in ask if there are any dogs in the hotel and if so ask to be put as far away from the room they are in as possible.
4* - you are joking
Just stayed at the Chesford Grange Hotel, Warwicks in what must be the worst 4* hotel room ever. Room 8, overlooked a never ending flat roof with assorted vents one of which was the kitchen extractor. This meant very noisy extraction until late at night along with accompanying smells. So the room and my clothes ended up smelling of the menu. How can you grade it as 4* - a Travelodge would have been preferable at half the price. Why didn't I complain - because a friend had taken time and trouble to organise this 30yr uni reunion and luckily it was only for one night
Bank Holiday break at Chesford Grange
We stayed at Chesford Grange the Bank Holiday weekend at the end of August. We arrived to find that there was quite a lot of renovation work going on in the hotel, though it was to be seen and not heard, we saw men, skips and diggers but rarely heard them. We had a standard room which although well furnished was small. Everything was clean although a little cramped.
Breakfast was great, a buffet giving you lots of options. We didn't try the restaurant for dinner as it was expensive, we worked out that for myself and my husband it was around £80 for a three course meal. Starters were typically £6, main meals £20 and then wine on top from £20.
Overall we had a lovely weekend, mixing Stratford and Warwick with the leisure facilities in the hotel.
First impressions were good, premium room very spacious and modern in the new wing. Not quite as period as the brochure shows. Restaurant does not open til 7pm. Being parents of 16 month old, we had to order food from the bar. This took over 40 minutes to arrive and it was cold and under cooked (club burger was raw in centre). We had to send it back, the glasses were also very dirty. High chair straps were a disgrace! Carpet is room was covered in other folks hair!