First class Value

I am 62 and for my wife's 60th birthday we decided, at her request,on a short break in the Cotswolds. I saw a special offer in the Mail and despite some of the reviews on Trip Advisor, with some trepidation, we took it up. On advising them of our special occasion they upgraded us to a premier room without charge even though we were on a special deal. We have travelled extensively throughout the USA and Europe and to a lesser extent in the Far east and South America and are reasonably but not overfussy.We try not to look for and exaggerate faults. The room provided was as good as we have had almost anywhere. It was spotless and spacious. At dinner the service was on the slow side but since we didn't have a bus to catch it was no problem.The food provided was fine and nicely presented. We had full use of the Leisure facilities including a pleasant pool,jacuzzi,sauna and steam room and there was plenty of torture equipment if you wished to indulge in self inflicted pain.The staff were all extremely helpful and pleasant.I cannot understand what people are looking for. I would have no hesitation in recommending this hotel to my friends. If I had to find a fault, the scrambled egg at breakfast was a trifle lumpy.You can always find something wrong if you really put your mind to it.It's all a matter of attitude.This hotel in my mind represented excellent value for money.

Disappointing to say the least!

We have just arrived back after 3 nights at this hotel. We booked it for our first wedding anniversary and were looking forward to using the Spa and enjoying the walks by the lake!

When we arrived we thought it looked nice and a good choice, room was nice, clean and couldn't really fault it, though basic like a Travelodge. We went to the pub attached to the hotel for a spot of lunch, not a great choice, but we were having dinner in the hotel so didn't think anything of it. We had a drink on the terrace, hmm all you can see is the gravel roof underneath you, so not the views were were hoping for.

The dinner, we booked in for 8 o'clock and went to the restaurant. They had a list of people. but said "we'll just see if we have a table"! we sat down at one, not the best but we were still hopeful. They told us a la carte was off but the Table d'hote was still on and apparantly was not a loss! There was a buffet type serving table in the middle of the room and we realised it was a carvery. I had the soup for starters, the crouton was soggy by the time it reached me. We then had to have the carvery as there was nothing else to have. Roast beef was our choice. The yorkshire puddings were huge, but full of air and stodge no taste. The broccoli was brown and red cabbage was tasteless. We couldn't eat it, it was that bad. Then desserts, its true all the staff are mainly foreign, friendly enough but didn't have a clue. My husband asked what the Chefs cheesecake was and he said erm, fruit, we both went for pavlova. It was about 1 inch high then full of cream and stuck to your teeth, we left that too. The coffee was cold and it was just a disaster.

The breakfast was awful too, no taste, greasy and never any tables ready, no milk for cereals. I realise I am moaning but this was for our 1st anniversary. we both decided that even though we had paid for the meals we just coudln't put ourselves through it again. We had our anniversary meal in The Goblet in Broadway, superb and then found a pub called the Green Dragon about 5 minute drive away, again superb food at good prices.

We will not be staying here again, when the receptionist asked if we had a nice stay we said no and she laughed and said sorry.

If you want a relaxing stay, good food do not stay here!

The lake is more like a small pond by the way and the walk, will take about 2 minutes, 5 id you walk through the car parks!

New Year Break 2005

After my husband and I and two friends had booked this hotel for New Years Eve and New Years Day, I read some of the reviews and it filled us with horror, but we were pleasantly surprised, we could not fault the room, the food or New Years Eve its self, we had a lovely time in nice surroundings, there was a fantastic firework display at midnight and plenty of champagne the whole evening, we found the staff to be friendly and helpful, Our room had everything we needed, our only little moan was that the room was a long walk down the corridor. We finished off with a day at Cheltenham races on New Years day which was not far away, then a nice meal with live music in the evening. We have been going to hotels on New Years Eve for over 12 years and this is one of the best taking evey thing into account. Well done Cheltenham Park.

The staff were great, the guests were lousy.

My night spent at The Cheltenham Park Hotel, was somewhere between excellent and superb. The staff were attentive and pre-empted my every whim. If I were ever to stay in any hotel in the world, I would wish the staff of The Cheltenham Park were there with me to fullfill my every wish.

The only down side to my whole experience were the guests which seemed nothing would ever be right for them. Even winning the national lottery would not be enough for 'that type of person'. I would suggest very stongly that anybody reading this review and having the mentality of the above said guests should book into a BB, in a back street somewhere, and enjoy the evenings ahead.

Ciao!

Cheltenham? Only Just

Not very close to town centre, 1st room in main hotel was very hot with low opening window and quite tatty. My toddler was trying to climb out. No air con in whole hotel. 2nd room was ok but very basic and bathroom very tatty. Would not class this as a 4 star hotel, have stayed in better 2 star.

Worth every penny

We arrived very tired and hungry after a terrible 6 hour journey (holiday traffic), But the room we were given was large and very nicely decortated , with views on to the Cotswolds. It was very warm and no air conditioning, but they had provided us with a fan . When we rang down to book a table we were told they only had one time left 6.45 which suited us fine but would maybe advise to book in advance if you are wanting a specific time, The meal was OK (im very picky) and the staff very pleasant, the restaurant was air conditioned and very busy but we were served our meal very quickly .

I would recommend this hotel to anybody in fact we are now looking for another Paramount hotel to celebrate our wedding anniversary in October.

It surely can't be four star!

This hotel was rather disappointing, mainly due to it not feeling like a 4 star hotel and also the photos on their website make it look magnificent when, it is actually just average.

The room was fine but the décor was similar to a travel lodge and nothing special. There was also no air conditioning and the corridors generally looked rather shabby. The health club does have a very nice swimming pool, but the steam room and sauna are rather cramped and the Jacuzzi is also small.

I was shocked to see that for a 4 star hotel all the breakfast was buffet style. We tried 3 types of pastries, all of which were dreadfully hard and stale.

We managed to get a very cheap rate but if I had paid the full whack, I would really have felt ripped off. This hotel does have potential and we had a fairly pleasant stay but it really shouldn't be credited with 4 stars

Unprofessional, unhelpful and unenthusiastic

The biggest problem with this hotel is that the staff are very young and clearly inexperienced. They were unhelpful to say the least. The room was small, the bathroom tiny. We tried to check in 20 minutes early and were told to "go away" ! We were not allowed to book a table at 7.30 because "they were full" but we were allowed to book for 7.15. (The restaurant was not full all evening). Many of the staff are foreign and have poor English which made ordering food long winded. The food itself was passable. The attached leisure club was very unprofessional and we cancelled our second treatment through lack of confidence in their abilities.

Bit worn and rough around the edges

we stayed at the hotel for two nights in March 2004. It was a cheap rate (£199.00 fro two dinner, bed and breakfast) so we weren't expecting really great things. It was however supposed to be four star. This was a disappointment. We were given a small room, and although we did not complain, the receptionist changed it for us to a newer one. The food was great however the staff were all a bit clueless. They were very polite and friendly but were completely untrained. If it had been a two star I would have been pleased, a three star and I would have thought it was fair enough but it didn't match up to four star. We had a good stay and as we paid a reduced rate, didn't feel too disappointed. i wouldn't recommend a visit unless the staff have retraining.

Lovely setting

Have stayed in this hotel a couple of times. There is a lovely garden area with a river. Employees have always been courteous and helpful. Rooms are of a good standard.