Riff Chelsea

Address: 300 W 30th St at 8th Ave, New York City, New York, 10001, United States | 2 star hotel
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This 2 star hotel, located in the Midtown area of New York City, is near Madison Square Garden, Pennsylvania Station, Madison Square, and General Post Office.
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          • Pets allowed


          • Multilingual staff

          TravelPod Member ReviewsRiff Chelsea New York City

          Reviewed by aussiepanda

          The bed was comfortable

          Reviewed Sep 15, 2015
          by (34 reviews) Brisbane , Australia Flag of Australia

          It's no longer the Chelsea Star, it's the Riff Hotel Chelsea. With that explanation...

          What a shocker. We were getting a little concerned about our stay as more and more poor reviews were written. Our concerns were warranted.

          After an 11 hour train ride we walked one block from Penn Station and hauled our bags up to the world's untidiest 'reception' area. I'm guessing all of the rooms with private bathrooms are in the building next door because that's where we were directed. Back down the stairs and up three floors to our room - studio suite 314.

          Walked in at 9.30pm and the room had not been cleaned. This would be a recurring theme. I don't think the very nice your guy at the desk believed us when we said the room was dirty. He was shocked when he saw it hadn't been serviced. He eventually found us another room and went and checked the room first. Only room available was a premium double 113. We were told to come back to reception the next morning to see if we could keep the room. No way we wanted to be dragging our bags back up three floors. We would keep it.

          The room had four good points - lots of room and I mean lots, very comfortable super king bed (there were two!), clean linen and towels and it was on the ground floor. That's where the good ends.

          The room was dirty. Like really dirty, but that goes for every part of the hotel that we saw. Carpet had maybe been kind of vacuumed but there was carpet deodoriser (we hope) all over it. Lots of carpet stains. We have never stayed in a room that we felt like keeping footwear on. Every wall was marked. The toilet roll holder had been broken off leaving a long screw hanging out of the wall. A bare light bulb hung out of the fitting above the bath/shower. There was no bathroom mirror and the sink plug didn't work so shaving was a challenge. Shower really difficult to get anything other than scolding water out of. An exposed wire just hung out of the wall next to the kitchenette The kitchenette was a laugh. See pictures. Fully equipped? One knife, one fork and four spoons in a room that could sleep four.

          Next morning we returned to reception to check if we would keep the room. There was a man complaining about a lack of towels in their room and that it was basically filthy. The theme continues.

          We could keep the room. At least that was a positive.

          When we came back to the room it hadn't been serviced, just two towels left on the end of the bed. Bed unmade, bin not emptied. Nowhere does it say that rooms aren't serviced daily.

          Free wifi. Hahahaha. What wifi? We got it to work after midnight each night.

          Then when you checkout they charge you $5 a bag to store luggage that you take down into the basement and get out.

          This place could be really cool but at the moment it's just a mess. I feel sorry for the staff as they were all really nice. They must cop it all day long.

          Riff Chelsea's only only positive is proximity to Penn Station.

          This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

          Reviewed by cphenly

          Basically a Super 8

          Reviewed Oct 5, 2012
          by (52 reviews) , United States Flag of United States

          Clean, friendly staff. Few amenities. TV reception terrible; Internet free but a bit unreliable, water pressure bad. No ice machine or soda machines; no breakfast. No elevator. But it is one block from Penn Station, and that is such a huge advantage, that I'm inclined to overlook the rest.

          This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

          Reviewed by french_rhubarb

          Poky but perfect

          Reviewed Aug 11, 2012
          by (1 review) , Australia Flag of Australia

          This hotel was much pokier than I had imagined from the photos - just a door on the street, a flight of metal stairs up to reception and then a skinny twisting hallway. But the beds are fine, with sheet, pillow and blanket provided. The lockers were most appreciated. The bathrooms are rather good for a hostel. I was happy to stay there. It felt clean, and I felt safe, although you should always be super careful with your belongings in a hostel - the lockers were good for that though. Fitted all my hand luggage well. Good location near Times Square and Penn Station. Think that for the cost, it was really good for a cheapskate traveller.

          This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

          Reviewed by tomandscherie

          Pleasant Surprise

          Reviewed Jul 2, 2011
          by (5 reviews) Esperance , Australia Flag of Australia

          Pleasantly surprised by the accommodation. Very happy with the room and cost. Staff all absolutely great! Very friendly and helpful. Great location close to Hudson, Highline, pubs and penn station. Definitely would recommend this property.

          This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

          TripAdvisor Reviews Riff Chelsea New York City

          3.00 of 5 stars Good

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