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Historical Traveler Reviews The Chattanoogan
my wife and i just wanted a weekend getaway. just a spur of the moment deal. picked this place from the internet. boy were we impressed. we had a great time. never had to
drive anywhere we rode the tram everywhere we wanted to go. service was excellent. everyone was helpful and treated us like royalty. we will return very soon.
I recently attended a conference at the Chattanoogan, and it was wonderful. Great rooms, the spa was lovely - I had a facial and a pedicure. The food in the restaurant was good and the meeting facilities where outstanding.
Don't leave your purse or any valuables in the room or in plain view!!!
My 9 year old son and I recently stayed at the Chattanoogan for an early summer getaway. I found this hotel online and it seemed to be a pretty nice package for the price, which was by all means, decent. The hotel was pretty easy to find and the rooms were decorated very nicely, clean and spacious. Once inside, the staff was courteous and the hotel had a very upscale and professional atmosphere/appearance. There was a spa, which was very nice and decently priced (I didn't use any of the services however) and the fitness room was nice. The pool was very small, but served its purpose and there was a whirlpool, which was decent. My son enjoyed this immensely. We had a complimentary (came with the package) full breakfast at the Broadstreet Grill there in the hotel, which was nice.
Those are the things that were nice about the hotel...now for the contrast....Room service, I ordered a late-nite small meal with a whopping bill of $43!! Wow..I knew it would cost..but geez! That was for a salad and chicken sandwich...I had asked for 2 glasses of water...and they charged me for bottled water...which made the bill even higher...I would have been more comfortable paying at least $10 less for that bill. Even though the breakfast was quite nice, I bit into a bagel that had MOLD on it...ugh!! The kicker was when my son and I went down for breakfast, I had left my purse in the room...(the ONLY time I had done this....there was a $20, $10 and a $1 bill in my purse...the $20 bill was folded way down in the purse..but I remember the $10 bill kind of crumpled and sticking out of my purse just slightly) I remember this because I know how much cash I had on hand..and not only that...I didn't have cash to tip my waiter...so when my son and I returned to our room..we had been gone about an hour, I discovered my $10 bill was GONE!! Now I KNOW I it was in my purse...I was very upset. I called the front desk and told them what happened and they checked to see if anyone had used a key card to come in the room that morning...well...of course a housekeeper had come in the room while we were out at breakfast and OF COURSE when questioned..she claims she only opened the door and looked in..saw our stuff..and just closed the door and left. Now I don't believe that for one minute. Of course she isn't going to tell them "Yes, I took the $10 bill." Well, after repeated calls to the front desk, I FINALLY spoke to a manager who apologized and wanted to help. They ended up crediting $10 to my room charge. That is the least they could have done. I told him I didn't appreciate that or the dishonesty. I saw here that someone else had written on a review that they had their purse looked through. I have no doubt that the Chattanoogan has some serious problems with their staff that MUST be looked into. And I am sure this has probably happened many times before. I would have given this rating higher, but because of this, I refuse to. Although for the most part, I enjoyed my stay, I doubt I will go back.
Over-rated and indifferent service
I recently stayed overnight while on a business trip to Chattanooga and was left unimpressed by the hotel and service. The room and bed was comfortable and nicely decorated, but no room service menu. When I called to get one so I could order dinner, it took 3 tries and multiple explanations that I didn't want a deli takeout menu, but wanted delivery to my room of a meal and needed a menu so that I could place an order. Finally got the menu however according to the guy who took my order, when there is not a big convention or meeting, the selections are pretty limited and they just don't seem to make an effort otherwise. For $24, my plate of pasta was very mediocre and not worth half of that. I had pasta, a piece of bread and a glass of ice water - my total bill for room service dinner was $34+! Maybe the hotel was empty as I didn't see many other guests, but that shouldn't matter if they are accepting guests. Overall, the staff was nice but completely lacking in professionalism, knowledge of the hotel, services and surrounding area. The management needs to invest in a lot of training for all the staff. The only parking options are valet or park in an inconvenient parking garage. I typically travel to Chattanooga once or twice a month and I would not stay here again. Have had better experience with the Hilton Garden Inn for less money. Can't wait for the Read House to re-open - Starwood typically knows how to run a good property. The Chattanoogan has potential but if they are only going to cater to large groups, they should close down at other times so they are not inconvenienced by regular business travelers. They are charging 5 star prices for a 2-3 star experience.
I am originally from Chattanooga, along with my husband, and we came down to visit our families over Christmas. As a gift, my parents gave us a night's stay for New Year's Eve at the Chattanoogan. It is a very nice hotel and the staff was friendly. It is more of a convention style hotel, but it is friendly to those on vacation too. Our room was a nice size and very clean. Not a family oriented place, but more for couples and business travelers. There are some restaurants and bars at the hotel and one really good restaurant across the street called Southside Grille. It is expensive, but delicious. Keep in mind that the area where the hotel is located is a new development so there is a lot of construction. You will not be within walking distance of much of downtown or on the trolley line, so you will have to drive. Shopping at Warehouse Row is very close by. Parking is located in a garage next to the hotel and valet is available. Great hotel.
Class Act In Chattanooga
I enjoyed the upscale, tranquil atmosphere of the Chattanoogan--the staff was very professional and courteous--I loved the Southern Hospitality! This hotel is stunningly gorgeous and quite an asset to Chattanooga. Perfect for the corporate traveler. The rooms are so very luxurious and comfortable--and the Spa on site is world-class. I would HIGHLY recommend it as the ONLY class act in Chattanooga. I will return there every time.
Lousy customer service
the lousy customer service i have ever experienced at a supposed nice upscale hotel.from paying for valet to lousy rude front desk to maids not remembering to clean my room-someone went through my luggage and purse.i felt like this hotel needs to look at all its employees and improve service i will never return there
Would not return
I was disappointed with the Chattanoogan. They have no parking facility. The parking garage is not convenient. It is located quite a ways from the entrance. The hotel charged me more than the parking garage would have charged me. I felt as a guest of the hotel I should have been allowed to park there free or at a reduced rate. This increased the hotel's rate from $8.00 to $10.00 a day. The desk clerk offered me the road for free parking. After sight seeing all day Saturday, I returned to find my bed not made nor my room cleaned. It took the hotel one and a half hours before I could return to my cleaned room at 9:15 P.M. While I waited in the lobby for maid service up stairs, there was no attempt to make my wait comfortable. There was no apology or offer from the night clerk who knew I was waiting on a couch in the lobby. This hotel is rated the second best in Chattanooga. I disagree with that rating. I thought I had selected one of the best hotels for my friend and myself. I found myself apologizing for their poor service. I look forward to my return to the Chattanooga area but never again to this hotel.
Great for couples only
We travel quite a bit to Chattanooga because of the value--great food and service at half the cost of Atlanta area hotels and restaurants. We have stayed at several hotels in the downtown Chattanooga area and prefer the Chattanoogan. We are not child-haters, but since we come to Chattanooga to unwind from our high stress big-city jobs, it's annoying to listen to kids screaming and running up and down the hotel hallways. The Chattanoogan is great--very few families stay there (not as kid-friendly). Very few kids to ruin the great dinners at the Broad Street Grille at the restaurant. Every other hotel we have tried in Chattanooga is crawling with rugrats, so if you want a nice getaway weekend, try the Chattanoogan. Lots of great amenities, good martinis in the bar, good live jazz. It's not on the trolley route so that's a little inconvenient, but it makes it a quieter place to stay.
Beautiful Inside, Odd Surroundings
I stayed at The Chattanoogan in the fall of 2002 for a business meeting. The property and facilities are very clean and tastefully decorated. Architecture of the exterior is striking in an understated way. Rooms are also very clean and well decorated.
The main restaurant served an excellent buffet-style meal with a wide variety for all three meal times. Meeting facilities were very nice and well organized; service was very good. The spa and indoor pool area is not very large, but appears to be appropriate for the size and clientele of the facility.
This property has the look and feel of a small conference resort. (It's missing tennis and an outdoor pool). The only major drawback was it's location ... it is a fair walk from the downtown attractions (but a very short drive), and it appeared to be surrounded by construction areas or blank parcels of land. The parking deck is oddly positioned across from the large courtyard, giving you a bit of exercise unless you opt for valet.
Once the area is built up more, with other dining and attractions within walking distance, this will be an excellent Chattanooga destination. I look forward to returning.
TripAdvisor Reviews The Chattanoogan
Travel Blogs from Chattanooga
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