Great location, few problems

Stayed for a week. Great location, quiet when the windows are closed but little hot water for our showers. The room was much larger than we expected, breakfast which was included was good. It was a little strange when the manager barged in to our room late one afternoon to show it to a prospective customer. All in all a comfortable stay and I would return.

Don't go in the summer

Don't consider this hotel for a stay during the warm months in Italy. (April - October)

While the property claims to be "4-star", we found no air conditioning in ANY public area. The lobby is sauna like. The upstairs breakfast room MAY have a breeze in the mornings; but the air conditioning in the guest rooms is feeble at best. If you leave it on when you leave the room, in an effort to return to a comfortable room, (you'll need an extra "key card" to do this), you'll find the card removed and the room very hot on your return. The staff (which tries hard to accomodate guests' reasonable needs) says they are aware of the problem, but that the manager makes them do this in an effort to save money. They also say the central system is capable of providing adequate cooling, but that they are not allowed to change the feeble setting preferred by the manager.

Other odd "money saving" feature at this hotel include no drinking glasses or cups in the rooms.

To reach the lobby, you'll have to carry your baggage up a short flight of about 10 stairs.

Hated the Palace

My wife and I recently stayed at this hotel during our first trip to Rome. I can say without qualification that this is the worst hotel I every stayed at. The room was miniscule; (so small we had to walk single file around the bed, no kidding) the first night the wall safe malfunctioned and the hotel owner, a most unpleasant Italian matron, came to the room to open it, after doing so she demanded 10 Euros for opening the hotel's malfunctioning safe. The doors to the rooms were opened with a plastice coded key, and the wall safes were operated by a four digit code each person punched into the safe. Yet, despite these security precautions, three members of our travel group, including the group leader, had their safes "broken" into and money taken. No visible sign of forcible entry. The hotel staff, with the exception of one day clerk, was generally unpleasant and not very helpful. Do yourself a favor, stay elsewhere during your trip.

Sketchy Owner

Great Location. Small crappy rooms.The owner was the worst. I was there with a tour group and we had 4 of the room safes broken into. She called everyone liars and said that it was impossible that someone got into the safes.I would not have anyone I know stay there.

Hotel Champagne Palace

Stayed at this hotel for 6 nights. It has a 4 star rating. Not an easy reservation to get. They are used to travel package and don't quite know what to do with an individual. I used Venere to book. They backed me up when the hotel never heard of me, thankfully. Hotel is clean and fairly comfortable. Staff is generally helpful especially the evening guys. The single rooms are very very small. I am not kidding! Nice bathrooms. Everything is new. Great location, two short blocks from the Termini and easy walk to Piazza Barberini and points beyond. Breakfast is very basic but consistent in a pleasant rooftop room. The only thing I will not forgive them for is no hot water for two days. There was no attempt to make it up to me either. I will probably stay elsewhere next time.

Hated it!!!

We were victims of bait and switch by this hotel. We had a written, paid in advance reservation to stay here 8 nights for the second week of November. We were sent off to a branch of this hotel that was much smaller, much inferior, and few of the room facilities in working order (non working overhead light, non fuctioning safe, leaking shower, toilet had to be taken apart to flush, etc). Our triple room became a tiny room with a double bed and a roll away cot only 5 feet long!

Loved the Champagne Palace

Stayed here the first week of November for 6 nights. The hotel is located 2 blocks from Termini Station which was handy for the metro and railroad. The room was small, but then again all rooms in Europe are on the small side. More importantly it was spotless and the room was cleaned and vacuumed every day. The bathroom was large and had a powerful shower. new towels were provided every day. Breakfast was served on the top floor every morning--typical continental breakfast and always fresh. The staff was quite helpful in answering our questions and arranging a taxi to the airport. All in all I would highly recommend this hotel.

No complaints

Stayed here in early Nov 2003 for a week with no problems. It's location can't be beat because you have access to both metro lines and buses. The rooms were up to date and most importantly clean. I stayed in a twin which was small, 2 beds, a vanity with chair (that had to be moved to walk around) a refrigerator and 13 inch TV. Don't really need much more but it didn't look like the pictures online, I think they are their suites. The breakfast room has the most lovely view of Rome. The front desk people on some ocassions weren't helpful but we found our way around without them. If given the choice, I would stay here again and highly recommend it.