Central Plaza Hotel

Address: Central 1, Zürich, Zürich, CH 8001, Switzerland | 4 star hotel
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This 4 star hotel, located in the Rathaus area of Zürich, is near Swiss National Museum, Urania Observatory, Zoological Museum, and Zürich Toy Museum.
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    TravelPod Member ReviewsCentral Plaza Hotel Zürich

    Reviewed by heiko

    Small, expensive rooms

    Reviewed Mar 16, 2012
    by (15 reviews) Berlin , Germany Flag of Germany

    Pretty expensive for average quality and service, the smallest rooms I ever had and no breakfasts included.

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Central Plaza Hotel Zürich

    Pros and cons about the Central Plaza


    We booked the Central Plaza in Zurich because of its ideal location to the main train station in Zurich (Zurich HB) and reasonable, if not always stellar, reviews on this forum. In its favor, the hotel is ideally situated for travelling by train. It's just over the bridge from Zurich HB. It's nicely furnished and comfortable. The hotel lobby is being renovated, so it was a bit messy downstairs, but who cares? We didn't come to Switzerland to sit in the lobby.

    Three incidents dampen our enthusiasm. When we first walked into our assigned room, there was a strong odor, of what I could not be sure. The window was open, and the staff thought that the odor was coming from the outside, perhaps due to construction oustide. They readily gave us a new room, but exactly one floor above the previous. This room's window was closed, so the odor was less noticeable but still there. Moreover, we realized that as soon as we open the window, whatever it is will come into this room too. As others have written, the air conditioning is quite weak, so opening the window is quite reasonable in the middle of July. We asked for a different room, facing away from this smell, and they agreed. They assigned us to another room and there was no odor.

    The next morning, when taking a shower, we noticed that the tile grout all over the the shower was black with mold. We mentioned it at the reception desk and they were immediately on top of it, cleaning it away. When we returned, it was mostly cleaned up, as best they could. So, I give them credit for their responsiveness but, of course, it would be better if it was clean to begin with.

    At checkout, I was disappointed over a disagreement that seems quite clear. Their e mail confirmation states that the price includes "VAT, taxes, and service charges". To my surprise, in addition to the room charge, there was a "city tax". On the printout, it was described as a "visitor's tax". The supervisor described it as a mandatory tax. I'm sure it was, but, the written confirmation clearly stated, as I showed them (I had the printout with me), that the price already includes taxes. They would not relent, as they felt that this tax was somehow special and "mandatory". So, I paid it and will contest it through Mastercard.

    As you can see, these were irritations that dragged down our impression of their level of service.

    Some suggestions: If you pay the bill in your local currency rather than Swiss Francs, you might want to carefully examine what conversion rate the hotel gives you. We found that it was noticeably worse than the prevailing rate, even allowing for the fee that Mastercard charges for foreign currency purchases, so we paid in Swiss francs.

    As for what to do in Zurich, we enjoyed renting bicycles (for free, no less!) at the office across the street from platform 18 at the train station. You leave your passport and a 20 Swiss franc deposit, which is returned when you bring back the bicycle. Most of the streets have special bicycle lanes, which made it easier. We rode down Bahnhofstrasse to the lake and then continued along one side of the lake. It was a nice way to see part of the city. Zurich is also an excellent base to visit the Rhinefalls, just outside Schaffhausen, and Stein am Rhein.

    Great location!


    My husband & I stayed at the Central Plaza hotel May 18-21st of 2006. We arrived at the Zurich airport at 7am and took the train to the downtown station. We were amazed at how close the hotel was to the train station! Only a two minute walk across the bridge. Despite our very early arrival time (7am) they checked our bags for us & had our room ready by 9am. They were quite friendly and the rooms quite nice. Only complaint was the air conditioning .... it really did not do a great job, and it was cool out. Cannot imagine how it would do in the heat of the summer!! We were also pleased with our breakfast ...lovely basket of rolls, with fresh juice, coffee, yogurt, soft boiled eggs, cereal, hard cheese (yummy)....very nice. We did not realize breakfast was included and was a great suprise. Right across the street was a grocery store (The Coop) with great prices on everything. Perfect location ...would definately stay again. We booked with Expedia and also did a tour.... very very happy!

    Small but stylish room


    My husband and I stayed at the Central Plaza for three days in Sept. 2005. Zurich is a charming city and the Central Plaza is centrally located...you can walk easily to all the sites.

    We had a front room overlooking the river. It had been recently updated in a very stylish manner, but was very small. The beds were too soft for comfort.

    The lobby was small, but nice. There's a good cafe (indoors and sidewalk) and a piano bar at night.

    Good room, good location


    I stayed in this hotel for a business trip for four nights at the end of June. My room (32) was a fairly large (by Zurich standards) double, modern tasteful furnishings, comfortable bed, small table with 2 chairs, desk, wardrobe, safe, nice bathroom. I was also lucky enough to have a balcony with a marvellous view over the river. The weather was very humid during my stay but the moderate air conditioning combined with shutters on the window kept things cool. This was lucky as it is quite noisy outside the hotel with traffic and trams, so you need to be able to keep the windows shut.

    As you would expect in Switzerland, the hotel was very clean. The staff were very polite. I had breakfast downstairs - the staff were very attentive. Good quality food, though the butter was left out too long one morning and tasted a bit rancid.

    This hotel is in an ideal location, just a few minutes walk to the station, so although I got a taxi from the airport, I went back by train (much cheaper).

    I'd stay in this hotel again.

    Loved it


    central plaza is so centrally located that you get wot u paid for already.besides the staff is nice and helpful ,the rooms are perfect size,not too big.d bathroom is tiny,but v clean and more than enough for a short stay.

    d view from our room was perfect..sipping wine and munching some nice local cheese in the balcony,overlooking d river was absolutely fantastic!!..would stay there again,....by the way,hotel has nice piano cocktail bar and great restaurant,...so its good not to miss :-)

    Would Stay Again


    Just spent 4 nights at the Central Plaza Hotel and 1 night at the Marriott while in Zurich. Overall, I liked the CPH a lot, certainly much better than the Marriott (a VERY tired hotel). CPH was in a great location (literally across the river from the central train station), has a very cozy lobby and bar area (to sit and have a drink before venturing out to dinner), had a nice room with a king bed, nice bathroom, contemporary decor throughout the hotel, good housekeeping service, etc. Being from Houston, I would have liked a little cooler AC in my room, but for most folks it would be okay. Was my only complaint. I would certainly stay here again. Its a good boutique hotel, very well located, and the train station being so close is ideal for day trips, a quick run to the airport, etc.

    Excellent Location, but 4*? maybe not


    Stayed at the Central Plaza in August 2004... Hotel is in a great position in Zurich, but you pay the price by the hotel being on a noisy road. No way could you have the room window open (but with air-conditioning it wasnt a great problem). Hotel staff were really helpful. Only comment would be the star rating, i would place it as a very good 3* and not a 4*, didnt have the facillities i've come to expect from a 4*. Overall a good hotel in a great central location. Would recommend it and would go back.

    Service......what service?


    This hotel is defintely idealy located in the heart of Zurich, but that is the only positive thing I can find to say about the Central Plaza. We asked three times during our four night stay for someone to come and see why our room fan would not work. No one ever did show up. We booked a tour through the "concierge," at the front desk. It turned out that he booked us with the wrong tour operator and we ended up getting on a tour bus after showing them our receipt, and were told after boarding that we could not go on the tour that we wanted to. It was too late to not go, so we had to go on the tour that the bus was going on , which was not what we wanted (it turned out to be a real waste of time). After returning to the hotel, we were informed that the tour operator basically "stole us" from the legitimate company, but we would have to pay anyways because the hotel would be billed by the tour company because even though we were basically forced to go on a tour that wew didn't want to go on, we went on a tour and so we would be expected to pay. When this was not satisfactory to us, we asked to speak to the manager. We then spoke to an assistant manager , who told us they had to pay any bill given to them from a tour company, but since half of it was their employees fault and half of it was our fault(????) they agreed to pay half of the cost. We were never allowed to see the manager.

    The lack of desire to see their customers kept happy was unprofessional and unacceptable. We flet that they should not have paid the tour company, and not charged us anything!!!

    And the hotel is hot - too hot to sleep comfortabley.

    Hot & Overpriced


    Whilst the hotel is centrally located it does not merit charging extra over the night rate of the Marriot (on the same road) when it has such fewer resources. We chose to stay here as a change, and found that the advertised air-conditioned rooms do not in fact air-conditioning, but 'air-flow' systems, which circulate the air in the room - but does not chill it - despite leaving it for several hours with the windows closed as per Management's suggestion. The staff are very efficient and friendly and managed to find a tiny fan - if you open the windows you get the noise of the traffic ( you are at a main junction of traffic and trams). Breakfast is not included. So for approx 60SFR cheaper you can go up the road to the Marriott, have a larger room, breakfast included and the swimming pool, gym, solarioum etc etc included. Will not stay again.

    Central, Pricier than you think.


    I stayed at Central Plaza in spring 2004. It is very centrally located, as the name suggests, a stone's throw from the Central Station. It doesn't mean that it would be an ideal place to stay, though. There are much better and more charming locations in Zurich. The interior is a special mix of several styles. The small lounge on street level is almost cosy with some ethnic touches, even if there is a fake fireplace (a TV screen). Not bad really, though some details are not really of good taste. The service at the reception is friendly and courteous. The rooms are quite small, but some of them have river view, which almost compensates the size. Furniture is modern and comfortable, bathroom quite small, with a very small corner wash basin and a smallish bath tub. Also the wardrobe is small for two persons' clothes. The King's Cave restaurant in the basement has a kind of "gothic" medieval style.

    I had booked a no-smoking table, but there was an ashtray on the table, and the people at the next table were smoking most of time. Food was quite ok, but for that price not too satisfying. It's definitely better to check the prices carefully, especially if you want to change/replace something in the portion. Replacing french fries with a baked potato (just one lousy potato) cost me a lot of money. There are 3 "different" breakfasts available. Well, actually they are all the same: a basic continental breakfast with some very expensive additions. All served at your table, disappointingly no buffet available. Finally, I chose the most expensive "Central breakfast", thinking it would at least include everything. It did not, even a glass of juice (other than orange juice) was charged extra, also the cereals. The drinks at the Central cafe are very pricey and the service could be better. What you get at this hotel is central location, friendly reception, reasonably nice rooms and public areas, disappointing food and beverage service at high prices.

    Next time in Zurich, I will try another hotel. Luckily there are a lot of places to choose from.

    TripAdvisor Reviews Central Plaza Hotel Zürich

    4.00 of 5 stars Excellent

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