Cebu City Marriott Hotel
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How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Wheelchair accessibility
Photos of Cebu City Marriott Hotel
Historical Traveler Reviews Cebu City Marriott Hotel
The Best 3 Star Hotel I've Been to
The Cebu Marriott has the nicest, most cordial staff I have ever encountered. Spending 200+ days in hotels in 2005, this is a great compliment from me. The pool is kind of small, but adequate. The restaurants offer mostly buffets, but have a la carte dishes too.
Good place for kids or someone doing business. Right next to an incredible shopping center with about 35 restaurants.
Downside- the General Manager is not very professional. This is my opinion and that of many of the long term guests. The check-in process can be a little slow if there are a lot of guests.
Great prices too!
I have to say i have stayed there twice , this last time I stayed for about 11 days total..and the staff is awesome and humble.they are there 24 hours.Room service is great!Internet and full size gym for people who like to work out..Breakfast is wide variety, for American and Asians.
Good value for money less than S100.00..I would highly recommend. One again compared to thers in Cebu, its the better hotel!! Believe me
One of the Best Hotels in Cebu!
We stayed at the Marriott for 2 nights on our way back to Melbourne and have really enjoyed our stay. We found the staff very friendly and welcoming especially housekeeping - very polite and always greets you with a big smile! Location is great with Ayala Centre just 2 minutes walk(literally)with awesome shopping, restaurants and the Fitness First Gym, I was very impressed! My husband and I are 'fitness freaks' and although the gym at the Marriott is not bad at all - we really had a great time using the facilities at Fitness First! I found that booking straight at the Marriott website was the best and cheapest option. We are definitely staying at this hotel from now on every time we are back in Cebu.
Excellent Hotel in Cebu City
I made reservations for a party of 4 adults in one room. I tried calling the hotel directly from the US to find out if they would give me a better rate in pesos. On the contrary, they wanted to charge me for 2 xp. I ended up booking the rooms through Marriot online. Not only did I get a better $ rate, they also did not charge me for 2 xp.
First Impression: Large building suituated in a nicer area of Cebu City. There was a security check point for vehicles before coming up the front entrance. Then there was a bag check after coming through the front doors. As an aside, I noticed that Caucasians had it easy and the Filipinos were subjected to closer scrutiny.
Check-in: The lobby was spacious and tastefully decorated. I noticed that most of the sofas and chairs were occupied. It was hard to tell whether those people were guests or had some business with the hotel or whether they were just cooling themselves. It was about 100 degrees outside. Check-in was quick and the receptionists were very professional. A bell-boy took our luggages to the elevator and up to our room. We tipped P100 for our 4 small luggages and got a lot of smiles and thank you's.
Room: The room was probably average-sized but it seemed spacious even for 4 adults. We had a big window with a view of the park. The room was clean, and well-maintained. The beds were very comfortable with the nice fluffy pillows I've come to expect with a Marriot stay. A/c was good with individual temperature controls. We had a good-sized TV with cable, a mini-bar stocked with soda and snacks, a desk and chair by the window, an iron and full-sized board and an alarm clock. Carpet was unstained and spotless. The bathroom was good-sized with a tub and hairdryer.
Amenities: There was a tourist desk with brochures on available sightseeing tours. There was a small pool which was visible to people outside the hotel. It was also packed so we decided not to use it. No free breakfasts here as is the case in all Marriott hotels. There was an area in the lobby which was cordoned off for breakfast, lunch, "merienda" and dinner buffets. It did not look too appealing to us so we decided to explore the area behind the hotel. There were several restaurants and a mall with a food plaza. We liked the food choices and the prices were reasonable. The walk to the mall was easy, safe and not too hot as the walkways were lined with shady trees.
Room service: We ordered a late dinner after a day of sight-seeing. Room service was quick. There were sandwiches, soups, salads and heavier dinner choices. Food was delicious and portions were larger than expected. Prices were similar to a Marriot hotel room service menu in the US.
Check-out: Everything in our bill was itemized and accurate. Tip: Replace the soda and snacks you take from the fridge as these are pricey, even for US standards! We found a grocery in the mall with these items priced at 1/2 the hotel's price. We also asked for a hotel shuttle to the airport but they gave us a sedan. It was of course more expensive than an airconditioned taxi but we got safely to the airport on time and in comfort. You really get what you pay for and this is true, no matter where you are.
Verdict: There were other cheaper hotels in the area but I would not trade that for the peace of mind when you book with a known hotel chain like the Marriot. My motto is: Don't take any chances when you are in unfamiliar soil.
Can't Beat the Location
We stayed at the Marriott Cebu for thirteen days. We picked it for its location and do not regret our stay there at all. The rooms looked the same as any Marriott hotel in the U.S. Our room was clean, the airconditioner worked great, the safe had easy enough instructions, it had cable TV, there's a minibar, they provided a hairdryer, and the bathroom had a plug for both 220V and 110V. We had a high enough floor to get a nice view of the city. My brothers, who were on the third floor, had a terrible view of a rooftop.
The beds were comfortable enough, but after our first week there, they gave us fluffier pillows and featherbeds. If we knew they had them, we would've requested them earlier on.
Local calls made from the room are only 20 pesos regardless of how long or short the call is. However, calling a cell phone is much pricier. They provide 2 bottles of water everyday, but make friends with housekeeping and they'll give you as many as you want. You can keep them cool in the minibar. A can of soda at the minibar costs 110 pesos, but stock up with sodas bought at the nearby mall, they're only about 25 pesos each. We ordered room service a few times, besides the cost of food, they charged a room service fee of 230 pesos each time.
We ate breakfast at the hotel a few times, they charged 450 pesos a person for the buffet, but kids eat for free. It was a decent buffet, with traditional filipino food, pancakes or french toast, bacon, eggs, bread, danishes, fruit, congee, omelette station, even sushi. But for a lot less, you can walk over to the mall (it opens at 10 a.m.) and have your pick of where to eat. If you can't wait till 10, Bo's Coffee Shop adjacent to the mall serves breakfast too.
The hotel pool is nothing special, but the foliage blocks the city out and you can pretend you're at a resort :-) At night they have a live band poolside, they also have a pianist and singer at the lobby. They have a gym in the basement, but aside from the treadmill and the weight machines, nothing else is worth using.
The service is excellent at the hotel. The staff really cater to you, they're uber-polite and accommodating. They're very vigilant about safety. Vehicles are checked everytime the enter the driveway. You can't go in the lobby without having your bags checked. That was a little annoying, but for security reasons I guess it's worth the hassle. We took a two day trip to Bohol midway during our stay. We informed the Marriott we were just going to be away a couple of days. Upon our return, we found out the doors were double locked and could only be opened with both our card key and the security's key.
If you want a nightlife, access to shopping, and be in the hustle and bustle of Cebu City, nothing beats the Marriott. It's probably the most accessible location in Cebu. If you do crave the resort feel, you can always take a daytour at the resorts in Mactan. For example, Plantation Bay charges 1500 pesos per person to use their facilities for the whole day and that includes lunch and a round of drinks.
We stayed at the Marriot for 4 days. Room was decent and clean. The location of the hotel was perfect, close to the mall and shops. We ate out most of the time since there was more variety. We ate breakfast at the hotel, their buffet selection was so-so, I guess I expected more. Still, I consider Marriot an upper-scale business hotel. Next time we visit Cebu, we'll most likely stay there again.
Very nice room
My wife and I stayed here one night on April 26 while transiting from Bohol to Manila. Our room was on the 9th floor. The room was clean and comfortable, with a stocked mini-bar and comfort items in the restroom.
The staff was friendly and courteous. The hotel is within walking distance of the Ayala Center, which has many restaurants, shopping, and entertainment.
We ate dinner and breakfast at the restaurant. We had a steak dinner, but due to a misunderstanding, my wife never received her dinner; the waiter seemed to be inexperienced. He didn't know what Italian salad dressing was. The breakfast buffet was not that great either, very mediocre food.
A Great Value
Cebu was a nice stopping point on my way to and from Dumaguete, and the Marriott provided very classy accommodation for my friend and I. From a luxury standpoint, this is one of the nicest hotels I have ever stayed in and would easily cost over $100 per night in the U.S. We paid just $68 per room.
During our first night my friend did complain of a musty smell in her room, but when we came back a few weeks later there were no complaints. The bellhops were very courteous and helpful.
We had dinner during our second night in the restaurant near the lobby. The food is much more expensive than what you might found in town, but I ate a very filling fish and chips dinner with a glass of Coke for around 270 pesos (about $5).
Transportation is not an issue as taxis are nearly always arriving with more guests and available for onward travel to nearby sites. Otherwise, you can walk to the nearby mall and pick up a taxi there.
We shall return
We are recomending this hotel to our friends and relatives. It's just like staying in a 5 star hotel. Everybody is friendly and smiling sweetly. We'll surely stay in this hotel on our next trip to Cebu.
I came here on business for 12 days. The longest days of my life. Granted I was in a 5 star before this I was expecting a lot more from this hotel. My new employees pushed it's reputation saying it was the best hotel other than the Shangra-La. Well if this is the best I could get I would rather sleep in an airport. My room wasn't ready at first. Understandable due to when I checked in. My reservation was for a King only bed & I got a 'double'. The 'double' isn't a double bed, it's double BED-S!! Two twin size beds w/a table in between. I was ok with this b/c it was just a temp room til I got my 12th floor room. So I go into the bathroom & there are hairs ALL over in the bathtub. I was shocked to say the least. Called housekeeping & told them to re-clean the entire room or I wouldn't stay in there. I had been awake for quite sometime due to work & flying. They took entirely too long imo. So I waited for the night in my small room b/c the person who's room they were 'cleaning' earlier decided to stay the night. I stayed, went to work the following night & was promised that when I got in at 10am I would have all my things in my reserved room. I get upstairs only to find it's another 'double bed' room. I walked right out. I cannot tell you how frusterated I am with the hotel by this time. Four hours & 2 malls later I get back & am asked to continue waiting on a 'rush-cleaning' I get up to the room happy to find a KING size bed. I get my bags brought in & start to unpack. Realized after 10 minutes that the air con isn't working. I have the belboy call maintence who came up & 'fixed' it about 30 minutes later. I still have no AC 2 days later. I had also called for extra hangers prior to my bags coming up. Once again .... 2 days and several calls later & I still have no hangers. I am so unimpressed with this hotel. I would NEVER recommend it to anyone.
TripAdvisor Reviews Cebu City Marriott Hotel
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