Hotel Castillo Huatulco
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Historical Traveler Reviews Hotel Castillo Huatulco
Worst Hotel in Huatulco
I am a rather seasoned traveller who normally does not book an all-inclusive vacation but since it was only $100 more than flight only my husband and I decided to take a chance with the mind set that if the food 'sucked' that we would just dine out. Since we never spend a significant amount of time in our room, accomodations have never been an issue - we have always found a room where the owners have taken pride in their ownership. To put it bluntly we were extremely disappointed in this facility. At the very best this is a very limited 'all-inclusive' facility. Breakfast was adequate with fresh fruit and mexican fare. There was no lunch offered at the hotel - you had to have lunch at the beach club, but you could not order anything until 1:oo, and if you were hungry before then you would either have to pay for the food or you would have to travel some distance to purchase food as there were no other options within the near vicinity. The beach club itself was quite nice, the sand incredible (just brushes off - like very small polished pebbles), the waves were fun but could be very dangerous - not a place to have small children in the ocean, but there is a pool so that is a good thing. The beach club closes at 5 pm so no watching sunsets from there (another strike). Dinner was disgusting - very Mexican (which we normally enjoy), but this was excrutiatingly 'budget'. I'm not even sure where to begin to describe dinners, besides unedible. Thank goodness La Crucecita is only a $2 ride away - but still food was certainly not wonderful there either, unless you are prepared to spend lots of money.
Overall we would rate this vacation as probably the most disappointing destination so far in Mexico. Nothing happens in Santa Cruz. The bar, booze and bar times at this hotel - well lets just say get your own.
It's too bad because the weather is fantastic, hot but not too humid - the people are not overly friendly by any means. One good thing is the boat trip we went on with Mario (great guy who speaks great English, teaches Yoga, and is very knowledgeable about everything in regard to the area). We had an excellent day with great snorkeling and a great red snapper lunch on the beach at St. Augustin. Do not waste your time going to the local beach - can't remember the name right now but it is the closest beach to Santa Cruz. It is dirty and people swarm you when you arrive. Snorkeling is no good and everyone we spoke with agreed. If you want more info feel free to contact me. email@example.com. If you decide this is the destination for you there are plenty of other hotels that we would suggest that you look into - we have some suggestions, if intersted.
If you like small hotels with personal service come here
We came back from Huatulco February 13. I was a little apprehensive about staying at a hotel with only 133 rooms. It turned out to be the best. Staff was very attentive. Rooms were clean and bedding was changed every day. Pool area and grounds were kept up beautifully. Some might find the absence of a beach a problem, but they had a free shuttle to a beach club that had all the ammenities. Plenty of chairs at beach and pool. No one put down towels early am and left seats unattended. Would definitely go back.
We enjoyed the Castillo six years ago, so it was our choice for a second visit to Huatulco. We were quite disappointed. And we are experienced travelers who have been to a number of places in Mexico, some well outside the usual tourist areas, so we don't expect - and don't want - everything to be like the U.S. In our first room the shower was absolutely inoperable and the ceiling leaked. Next day we were given another room. Both rooms needed a thorough cleaning, the shower areas were moldy, the bed linens were coarse and worn, the veneer at the bottom of the bathroom doors was warped and shredded, the plumbing pipes were often very noisy, and the maids were neglectful a few times. In addition, we experienced a number of other inconveniences, each minor in itself, but there was a cumulative effect. The hotel is clearly aimed at, and caters to, a Mexican clientele. And the "all-inclusive" option was definitely not a good idea as the morning and evening buffets were almost exclusively Mexican food, and pretty basic dishes at that, and quite spicy. The owners do not seem to be putting any money back into the facilities. The beach club, however, is Excellent, although get there early to get a palapa. The service overall was good. But be careful - you may be sacrificing too much in comfort for the bargain price to be worth it. If you want to be in the Santa Cruz area on the marina, rather in Tangolunda with all the big resorts, take a look at the Hotel Canadien and the La Marina.
Huatulco is great!
If you want a smaller all inclusive as a base for exploring in a really nice clean, friendly, and safe area then Huatulco is for you. The Castillo aka Costa Club is located in the small port of Santa Cruz, nice restaurants on the water and a great little coffee place in the square, prices reasonable and the food is good. A short walk to the main town or 16 peso cab ride. Food at the hotel is OK, and bar space limited, but everything is very clean.
If you need a North American enclave, with fancy grub, and big shows and lots of people then this is not for you. But if you want to enjoy the Mexican culture more, go here.
The beach club is fantastic, lovely little bay, great beach and no real hassle to get a seat. It is about a 10 minute walk (we walked every day)or a short drive via the complimentary bus. Better beach than the local big palaces.
We spent two weeks and would go back in a heartbeat.
My wife and I had our November Mayan trip cancelled so we booked Huatulco instead. We saw a deal on this 2-star hotel and took a chance. What a pleasant surprise the Castillo Hotel Huatulco was. This place is clean, air conditioned, excellent mexican cuisine and friendly staff and safe. It is on the harbour but the Beach Club is a 10 minute walk, 3 minute shuttle. Upside this is a quiet hacienda style hotel with mexican style buffet food, good food. The downside [for some] is the hotel bar is open only from 330 pm to 1030 pm. The Beach Club bar from 10:30 am to 530 pm and there is no stocked fridge.
The town is only a 15 minute walk or $2.50 taxi. There are lots of options for tours, bird watching, hikes, snorkling or just beaching. We booked the Signature snorkel tour. Well worth it. For golf you must get the hotel to book for you to get the discount. Only disappointment we had was not staying longer.
Just returned from our second time at the Hotel Castillo. We went four years ago and enjoyed the ambience and services of the hotel. This year we were glad to use this hotel again. It has a Mexican flavour, very relaxing. Love the beach club, the pool and restaurant at the beach. Food and service were good, the beach was calm this trip, swam every day. The staff were all very helpful and made our holiday enjoyable. Overall a nice Mexican stay which we prefer to the big international chains.
Ten of us went to Huatulco for the first time. We all loved the little towns and the weather.Beautiful scenery and beaches.
The Castillo is a nice change from the big hotels.Now i loved the charming little inn for what it is. Others in our group didn,t.It's not on the beach but right accross from the marina. The roof top deck with it;s own little bar cart was great to come back to after a day at beach.
The restaurant was kinda slow but we did not care since your on holidays. The food a la carte was pretty good.
The beach club was excellent, nice pool great food at the snack bar and cold beer.Water can be a little rough at this beach. Black flag a couple of times while we were there.
We hired our own boat (10 of us)for the bays tour. Well worth it and a lot of fun, it's like your own private tour.
We rented scooters one day to go around Santa Cruz,Tangolunda and La Cruciceta. Stoped at bars for a cold one when the girls were shopping. Check out the Church.
Very busy little town but clean . We played 4 rounds of golf.The only problem on our trip occured here because of the discount offered by Signature and they tried to not honour it, After 5 days of negotiating we finally got our money back for the difference.But the damage was done. It's a good thing i had a photo copy of the Signature brochure to proove it.
I would recommend The Castillo if you like to spend the day out and just return for the night and breakfast and go again.
I cannot post any photos since i did not have a digital back then.
Date of holiday 6th Oct to 25th Oct.
This was to be a special holiday to celebrate 30th wedding aniversary & the wifes 60th birthday.Our travel agent requested Flowers, Birthday cake & Champagne to be ready on our arrival, none of which was available, the excuse they where not advised by the office in Cancun.
The hotel bar ran out of Tonic Waters every day same thing at the beach bar!!
The Terrace bar and Jucuzi area was closed even though in was advertised in the Hotel and there was the same add in each room , enjoy a relexing Jucuzi and drink , and book a massage.
The service in the Restraunt was very slow this was due to lack of staff!.
The transport to the Beach Club was a law suit waiting to happen, the open coach had not proper doors fitted and there was no notice to advise travellers to be seated while travelling, the enclosed coach we refused to use due to the fact the seats where full of holes and cover's torn, most of the window on this coach where cracked and 2 had holes in them which made them a safety risk.
The big give away "why "the service was poor was the 12ft square sign in the Hotel Garden 3 nights inclusive for 420 ps.
The front of house staff did there best but where let down by the management. All the above comments where made to the Hotel General Manager before we left the Hotel. The hotel may be better if visited during the normal season
Great Spot and Great Value
This place was great!!!...Clean and colorful with friendly staff and good location...Situated in the non-resort area of Huatulco but is across from the beach as well as the marina, shopping, restaurants and a karaoke bar and cool night club...The hotel offered free continental breakfast and food was better than decent...There is an outdoor pool and rooftop deck for adults only with a bar and jacuzzi and opportunities to book a massage...Very nice!!!...Free beach shuttle to a nice and not too crowded beach spot with its own beach club, next to the FABULOUS Xquenda Spa (VERY HIGHLY RECCOMENDED)...Would definitely return!!!
Hôtel génial, super pour le prix
Cet hôtel est génial ! Il est propre, coloré, bien situé et le personnel est sympa... Il n'est pas dans la zone des clubs de vacances de Huatulco mais la plage et la marina ne sont pas loin, ainsi que les magasins, les restaurants, un bar karaoké et une boîte très cool... Le petit déjeuner est gratuit et la qualité de la nourriture est plus que correcte... Il y a une piscine extérieure et une terrasse sur le toit réservée aux adultes avec un bar, un jacuzzi, et on peut réserver un massage...Super ! La navette pour aller à la plage est gratuite ; celle-ci est jolie, pas trop surpeuplée et ils ont même leur propre club, juste à côté du Xquenda Spa qui est fa-bu-leux (formellement recommandé)...
J'y retournerai, oui, et comment !
TripAdvisor Reviews Hotel Castillo Huatulco
Travel Blogs from Huatulco
Second Full Day at Sea
(Note - We were at sea for this day and not at port in Huatulco.)
Today was a fairly relaxing day for us. It was a full day at sea so we were free to do as we wanted.
As normal, I started the day with my morning walk around deck 13.
I then took part in a craft activity where you made masks for Halloween. You basically used a ...
... to go and buy more drugs. We certainly are not doing him any favors. Although it would have been much easier to give him 5 pesos and off he would have went. This also was tempting because we were facetiming my parents at the time so they got to watch the whole exchange LIVE! It was like CNN but without the news. So it was like CNN. He might have been there every evening expecting his payout almost like a tip for showing up and remembering us. So, ...
... being pulled overboard! We saw lots of Marlin jumping out of the water and I guess there was some disappointment that we didn’t catch one! But then there was a lot of sitting around chatting and drinking beer in the hot sunshine, (about 30 degrees) which was pleasant in itself.
... on the beach and read my book. I did get the girls out for some sun (well, it was a nudest beach) but wasn't brave enough to go the full Monty. There were a few "gentlemen" who were walking up and down, up and down, up and down the beach proudly waving their wangers, but mainly old men. Don't get me wrong, they weren't "dirty old men", more like I've been around for 100 years, fought wars, if I wanna proudly walk around with my wanger out I jolly well will.
... said to be the perfect hangout for budget travellers.
We fell in love, found a cute little place to stay right on the beach for less than US$20
a night run by an eccentric American, and have since proceeded to do very little: sleep
in, go for long walks on the beach, swim, take a siesta in the hammock, find a place for
dinner at one of the many excellent restaurants in ...