Casa Monica, Autograph Collection
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TravelPod Member ReviewsCasa Monica, Autograph Collection Saint Augustine
This an old historic hotel in St Augustine.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Casa Monica, Autograph Collection Saint Augustine
FRIGHTFUL Nights of Lights at the CASA
My husband and I visited the Casa Monica late January 2004. Based on reviews and the great ratings we decided to splurge a little and stay at the Casa Monica. We purchased the Nights of Lights Package that included room, ghost tour, and breakfast. The hotel's location relative to all the shopping and tourist sites is fabulous. We noticed as we checked-in to our room at 4:15 PM that the halls were littered with the previous night's and that morning's room service trays. Also our Nonsmoking room strongly smelled of marijuana smoke and deodorizer.
Upon closer inspection, we found drug paraphanalia and marijuana in the bedside table. The manager was called and he removed the items from the room. We were not offered a different or better smelling room.
Furthermore, at 1:15 AM the hotel fire alarm went off, due to a reportedly irrational man pulling a fire alarm and discharging one of the Fire Extinguisher on the 2nd Floor. Then to top the whole stay, the alarm clock had been preset by someone other that us to go off at 6:00 am. This is by far my worst hotel experience.
Loved the Monica
We went for New Year's and thought the hotel was great. It was a great location, the lobby and restaurants were very nicely decorated and our deluxe room was very comfortable, quiet and had a view of the pool. The staff was friendly and helpful. The breakfast and room service in the hotel was superb. The only problem was that our New Year's 7 course dinner that started at 8 p.m. was not over before midnight because of poor event planning and too few wait staff. However, when we complained they took part of it off the check (the meal was very good). The parking was very expensive and I would suggest not bringing a car if you can help it or finding a local garage nearby. We will return.
A very special stay.
We stayed there in April of 2002. Room was smaller than I expected, but the bed was very comfortable. The bathroom was very nice. Everything on the bed was changed everyday, even the bedspread. We walked everywhere, did not need our car. The first night there we had to leave the bar by 7:30 because of a previous engagement, but we were compensated with free drinks.
St Augustine: Very Quaint, Great for History Buffs
This review is on a short, three-night trip with friends to St Augustine. Everyone has different preferences, so just to give you an idea about us, we had about 16 people participating in this trip. Most of us are in our thirties, but some of our parents and our kids joined also.
Several of us stayed at the Casa Monica. Overall, it was a nice hotel.
Very conveniently located within the historic district. It's rated a four star, but I would have thought it was more of a three. We got a good price through Travelocity, so if we had been paying more I would have been disappointed. The guest rooms are very small. While tastefully decorated, they are due for a remodel. For example, the chair in our room was faded and worn, and the shower head didn't work properly. Our room overlooked the small pool area, which was quaint and pretty.
Service at the hotel was hit-and-miss. The valet staff was always great. The front desk staff during the day was also good. The restaurant staff was good for the most part. It was the front desk night staff that gave poor service. One guy (older gentleman) in particular, but I didn't get his name. Also, our first day there the housekeeper left our door slightly ajar, and left a bottle of cleaning fluid in the bathroom. Anyone could have entered our room and stolen our belongings--including our laptop which was sitting on the desk in plain sight. The head housekeeper apoligized, but did not offer us anything by way of apology. Most nice hotels I would have expected something for such a gross error (bottle of wine, dinner at their restaurant, etc.)
Enough about the hotel, now about St Augustine...A very nice city to visit. Interesting historical sights. I recommend the Trolley Tour (Green and Orange trolleys). It has 20 stops that you can get on and off most of the main sights. The architecture and historical sights on the tour were interesting. We also enjoyed the glass blowing shop (Creative ?) on San Marco. You can watch the artists and ask questions while they work.
Saint George Street shopping was lots of fun. The Bunnery Cafe (on St George) is an excellent place for breakfast. Wonderful cinnamon rolls, coffee, and other goodies.
Be sure to SKIP THE FOUNTAIN OF YOUTH. It's the lamest, cheesiest tourist trap that I've ever seen. Also, it's very poorly run. Their staff was arguing in front of us (one wanted to send our group one way, and the other wanted us to go somewhere else.) Doesn't exactly make you feel welcome. My entire group was completely disappointed.
The first night, we ate dinner at Columbia Restaurant. The food was great, but service extremely slow. We went to A1A Ale House afterwards, and enjoyed their live band and casual atmosphere. It was a friendly place with lots of folks dancing. The next night we went to Raintree Restaurant & Steakhouse. It was delicious, and I'd recommend it highly.
A warning for night owls, everything in St Augustine closes down by 1 am.
A little disappointing
Wow, what a nice renovation! I figured the service would be first class
also. Wrong. At check-in, the deskman was very polite, but when my
credit card was not accepted, insisted on another credit card rather
than follow his computer prompt to call for verification. I tried again
at checkout and received the same response. Housekeeping was a glaring
deficiency. Room service dishes were left in the hall up to 24 hours.
An envelope was slipped under our door after 5:00 with a note of
explanation that our room had not been serviced that day due to a Do
Not Disturb sign; however, a Please Clean This Room sign was displayed
at the time the note was delivered. I sensed that a minimalist staffing
model is being followed which inevitably compromises customer service.
I would stay at this hotel again because of the ambience and location,
but with lowered expectations as to level of service.
Also, I would like to compliment the restaurant for great food and pretty good service.
We were getting ready for our wedding and decided to check out our honeymoon suite before the wedding. Glad we did. Stairs very steep, room had an odor as well. The carpeting was very dirty with a big spot on it. The balcony was about 15 inches wide to see city with no chairs.
Not what you expect for $500 per nite. Restaurant is very good, lobby nice.
Casa Monica - lots of great reviews but we found the hotel and service to be inconsistent. It really is well-located for walking to sights, shopping, and restaurants. Our rooms were comfortable and clean, though not huge. But, the bathrooms were exquisite! Huge and beautifully tiled. The front desk service is very slow and not so knowledgeable. At most, only two front desk staff members were on duty and with long lines of people waiting to check in, order taxis (yes, in St Augustine, taxi cabs are not readily available and are extremely dirty!), it was discouraging for us to have to wait so long to get help. Not having a concierge really creates hassles. Also, we had to take a dirty cab ride to the Beach Club, which is a condo development. It gets extremely crowded on weekends, so beware! It does have a separate adult-only pool and that was great! Our biggest issue came when checking out. Someone added a charge to our bill that was incorrect. The hotel staff could not show the correct receipt, but a receipt someone had forged. Not only did we have to wait and re-explain the problem to staff and management, the charge was not completely removed from our bill. I do not understand how a charge we did not sign for and no receipt could be produced could be required to pay!!! However, we found the city of St.
Augustine to be so lovely and enchanting! The restaurants we enjoyed most were Peerce's, Harry's (sit outside!), and the best was Raintree.
They even have a shuttle that will pick you up and return you after dinner and the owner's lovely daughter is the driver! Also, we truly enjoyed the San Sebastian Winery - there was a band playing up on the top of the building and it was just a wonderful time! The trolley tours are definitely worth the money, but make sure you can hear the driver.
We got of our first trolley and waited for another who had a driver we could enjoy. Overall, a wonderful vacation! Casa Monica was not terrible, but it was not as wonderful an experience as it could have been...and what we had read!
Grand Casa Monica
This hotel is the perfect location for exploring St. Augustine. Right in the heart of the downtown area you are able to walk everywhere. This hotel is beautiful and sight to behold.
When we checked in the staff was attentive and sincere. The room was clean and very comfortable. A view of the courtyard and pool was very nice. Room was huge with a nice sitting area, small fridge and wet sink, and 2 queen beds, which were very comfortable. Large closet and spacious bathroom with tons of counter space.
The restaurant and bar are just as good. The food in the restaurant was delicious! The martini's in the lounge were the best I have had. If you are there on a Sunday try the Sunday brunch! Fantastic!
Valet parking only here. The 12 dollars a day is a bit steep since they offer no other parking, but we never did use the car the 4 days we were there. The Casa Monica has a great collection of vintage cars, which you can arrange to take you out and see the sights.
The staff in all areas of the hotel was wonderful. Friendly and attentive. This is a welcome change from the staff at chain hotels that don't seem to care.
All in all this was a great time and will go back any chance I get.
Casa monica and st. augustine
casa monica is a beautiful. located in the heart of the historic district, it is within walking distance to most of the sites and shopping. You can relax in a king size bed with feather pillows(the beds are so comfortable we slept like we were at home), shop at any one of the many small shops located within walking distance, go for a horse drawn buggy ride, dine at any one of the many restaurants nearby(some with outside tables accross from the water), visit the beach, or swim in their beautifully decorated pool located outside on a rooftop over looking the site. It is a very quiet, romantic, as well as relaxing place.
BEST HOTEL I HAVE EVER STAYED WORLDWIDE
Friendly outgoing staff, best food ever, wonderful rooms and a fantastic location downtown with an oceanfront beach club that exceeded out expectations.
TripAdvisor Reviews Casa Monica, Autograph Collection Saint Augustine
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