Hotel Casa Marcello
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Historical Traveler Reviews Hotel Casa Marcello Prague
I booked this hotel for 4 night in June for my elderly parents after much searching & after reading the reports on this website. I wanted a reasonably central hotel as my parents are in their late 70's & my mother is not as fit as she once was.From the reviews I had read the staff also seemed caring & helpful which I thought was reassuring bearing in mind my parents age & the fact that they are not "seasoned travellers".
I booked a transfer back & forth to the airport so they had no problems in locating the Hotel. They were more than pleased with the location of the Hotel & their room. On arrival they enjoyed a a good walk & returned to have an evening meal in the restaurant. Although the restaurant was quiet they had a lovely meal & described the waiter as helpful & chatty.
Next day my mother became unwell with sickness & an upset stomach so they returned to the hotel by lunchtime. She went to bed & for the next 3 days was unable to eat or drink anything & spent the majority of her time asleep. Needless to day my father was very worried & at a loss as to what to do to help. One of the male members of staff offered to get some pills & other male members of staff assisted in carrying drinks up to the room (there were no tea & coffee facilities in the room). However my father described the female members of staff as uninterested & not particularly helpful. Finally on the day of departure my mother was able to leave her room much to my fathers relief as he was concerned she was not going to be fit to travel. No one enquired how she was but I think that would have been passed over, however an awkward receptionist became argumentative over the payment of the bill. I had previously rang the hotel & given my credit card details & asked staff to make sure the bill was put on my account (my father is of an age where he does not have a credit card & it was a lot of cash for him to carry around). The receptionist argued with my father that the bill had not been paid & that she had only been given permission to use my credit card.This was clearly a case of splitting hairs & was resolved however was compleletly unnecessary & unhelpful.
The final straw came while my parents were waiting for their transfer taxi (which I had prebooked) to arrive. The taxi was a little late so my mother popped into reception to ask the staff if they could make a phonecall on her behalf. The receptionist dialled the number & handed my mother the phone & turned to assist another guest. My mother walked a little way away from the reception whilst listening for the phone to be answered but the receptionist followed her & demanded payment for the phonecall.She said "you pay now because you are leaving". My mother was totally fazed & handed over approx 70crowns then the phone cut out so she had paid for nothing..
I have stayed in lots of hotels from 2 star to 5 star & if I have ever asked reception staff to chase up or organise a taxi I have never been given the phone to do it myself & I have certainly never been charged.
I am so disappointed that some members of staff could not have been more caring & courteous to my elderly parents especially as my mother spent 90% of her stay in Prague ill in bed.
An oasis in Prague
Stayed here for 3 nights, 27 Feb 2005. As other reviewers have commented, it is hard to find but that is part of the beauty of this hotel because when you turn that corner, exhausted after a busy day shopping, sightseeing, drinking and eating, the hotel is like an oasis.
Tucked quietly away down a side street, near to St Agnes Convent, it has that old fashioned quality. We stayed during a very cold period with temperatures outside as low as -20 C, but inside the hotel it was warm and very comfortable. We stayed in a suite on the top floor - no lift for those with mobility problems, so be careful. Free afternoon coffee and cake for guests which was very welcome after a day traipsing around this busy city.
As for eating, the breakfast was excellent. Lots of choice and variety. Local restaurants were very good value although it was clearly their quiet season as we were often the last ones in the restaurant at about 9:30. We were ripped of the first night we were there in a restaurant near the main square, but everywhere else we had tremendous value for money.
All in all, a great hotel and highly recommended.
We stayed for two nights in December, and it was truly bliss! We had a gigantic room (I assume we were upgraded to a suite?), lovely big bed, beautiful views - it was an absolutely charming room. You couldn't ask for a better location, either. We had wonderful meals wherever we went in Prague. And cheap. I cannot reccomend this place enough.
Hotel in a great location but needing care and attention.
We stayed a week in October 2004 and the first night got an awful room - very small with a toilet, no basin, in a cupboard off the room and a tiny shower+basin off the room through another door. The bed was rockhard and it was noisy from the street. They changed us next morning to a better room but not a suite as in the other reviews. Although the sheets and towels were changed several times, the room and bathroom were not cleaned during the whole week! Breakfast was OK but there was often a queue for a table and the staff were not very efficient at topping things up. Other guests complained also. The whole place seemed a bit neglected but could be beautiful with good management as the location is fantastic and we had a great week otherwise. I recommend a trip to the National Theatre for the opera or ballet - the best seats in the centre first circle are a fraction of the prices at home and it is wonderful. Watch the taxi fares - it shouldn't cost more than about 500 euros to/from the airport.
Wonderful romantic hotel in excellent location
Stayed here for a long weekend for my boyfriend (now husband)'s birthday in August 2003. We had a suite which was wonderful. The hotel is gorgeous - quiet and romantic. You can have free and exclusive use of the sauna downstairs - just let them know and they will give you the key - nice on an overcast showery day. Breakfast was lovely served out in a little courtyard. Fabulous places to eat and drink locally at really low prices - one of the best meals we have EVER had (and we have travelled a lot) was in a small restaurant nearby - excellent fillet steak with spinach and a bottle of wine for about £3 each!! All in all a wonderfully romantic place to stay, in one of Europe's most romantic cities. Staff were absolutely brilliant too, and helped me book opera tickets in advance of our visit. It IS easy to get lost (see other visitors' comments) but just pick up one of the many leaflets that are handed out in the streets advertising free music events - they usually have a map on the back and you can orientate yourself once you spot the jewish quarter, where the hotel is. Highly recommended.
Great location and value
We stayed at the Casa Marcello in August, 2004 and found the accommodations and location well above average. The hotel is located a short distance from the main square and yet is very quiet, with the exception of dog walkers on the cobblestone streets in the morning, hardly a major problem.
Restaurants in the area are well above average and I would recommend not going more than three blocks and anyone would find well priced and delicious Czech food with enough variety to satisfy any taste.
We were upgraded into a suite and heard that the standard rooms were well appointed and just a little smaller.
Breakfasts were great and kept us from more food till mid afternoon.
Excellent location and good service
Stayed for 4 nights over the weekend. Ideal for the old town square (3-4 minutes). Yes there's still some work going on, but very quiet location.
All the staff were freindly and helpful, breakfast can be a little slow, but they always provided stuff we asked for. We got a special offer of 120 euro per night for a double room which was basic, but an unbeatable deal for a city centre B&B. Would have no hesitation in recommending.
Charming Hotelin a great location
We visited Prague for Valentines Day in 2004.
We arrived at the hotel to find some building work happening outside on the street but this wasn't a problem.
The hotel was lovely, very clean and inviting. We had booked a double room and so were very pleasantly surprised when we received a suite complete with separate living room, dressing area and bathroom.
The room was huge and had loads of character because of the age of the property (1400).
Staff were very friendly, when you saw them as we only ever saw a number of staff on reception which was quite nice as you knew they were around but didn't feel awkward.
Prague itself was beautiful and the hotel was very close to the old square but our advice would be -make sure you remember where the hotel is!!! The Casa is quite a small hotel in height compared to some of the surrounding buildings and like typical tourists we got lost and walked for a couple of hours to try and find it after our evening out. We were highly amused the next day when we realised we had walked right down the side of the hotel on 3 occasions during our mystery tour!!!!
A great welcoming hotel with bags of character....but don't recommend it to everyone, it's one of Prague's best keep secrets!!
In the perfect position
The location of the hotel is perfect its 5mins from the old town square and 10 mins max from all other sights and theatres. The outside roads of the hotel are still as described by the previous reviewer but dont let this put you off. Its been on going for years according to the taxi man. We were promised a nice room for my wife's birthday and they didnt disappoint, the room was fantastic with a seperate lounge, bathroom & bedroom it was huge.
We had early morning noise as they were laying a new car park at the hotel but it gave us a early start for the sights. The breakfast were continental style only fried eggs & hot dogs were hot food, didnt use the reception facility but staff were constantly smiling & welcoming. The hotel is near a wide and varied choice of resturant and bars all of high quality with cheap food & drink. I paid £360 for 4 nights which was great value for the prvilage ot stopping in prague 1.
You won't go wrong here.
Stayed here for my girlfrinds birthday end of Oct. I requested the best double and flowers in the room, which I got, with no fuss. Everyone from the reception desk to the porters were friendly and welcoming. The hotel itself was charming and cosy. The only reason I didn't give full marks was due to the roadworks outside, which are more like open drains and work on St Agnes monastery. This does not interfere in any way once inside the hotel. The hotel is in a good location just a couple of minutes walk from Old Town Square and is well worth paying a little bit more for. Reccomended.
TripAdvisor Reviews Hotel Casa Marcello Prague
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