Historical Traveler Reviews of Casa Andina Private Collection Cusco
Servizio impeccabile
from mdmwong
Che hotel meraviglioso. Il servizio era impeccabile, la professionalità dello staff ci ha davvero colpito, a partire dal personale di front desk per finire ai facchini. Vi abbiamo trascorso due notti prima di partire per il Machu Picchu e ci siamo fermati un'altra notte al ritorno: quando siamo arrivati, le valige erano già state riportate nelle nostre camere. Ci tornerei molto volentieri.
Excellent service
from mdmwong
Quel merveilleux hôtel! Le service était impeccable. Du personnel de la réception jusqu'à celui qui s'occupait des bagages, nous avons été bluffés. Nous y avons passé deux nuits avant de partir à Machu Picchu et sommes revenus pour une autre nuit. Quand nous sommes revenus, les valises que nous avions laissées à l'hôtel avaient déjà été montées dans nos chambres. Je reviendrais sans hésiter.
Awesome Service
from mdmwong
What a wonderful hotel. The service was impeccable. From the front desk staff to the luggage porters we were impressed. We stayed for two nights before departing for Machu Picchu and returned for another night. Upon return, our stored luggage had already been delivered to our rooms.
Would definately stay here again.
Loved the Casa Andina Private Collection
from travelbarr
Excellent, friendly staff, great buffet breakfast, beautiful rooms, historic warm atmosphere. The hotel arranged for a wonderful private tour that we had requested for the Sacred Valley. I felt like I was coming back to a home like atmosphere every evening after touring the area. I can't wait to go back again! Highly recommended.
Very nice hotel
from Nigelk22
We spent 4 nights at the Casa Andina Private Collection Hotel at the beginning of January 2007. The hotel staff is very helpful and friendly. The rooms are clean and comfortable. The hotel is located approximately 4 or 5 blocks from the main plaza. This may not seem far, but at the high altitude it can be a little tiring to walk back and forth to the plaza. The hotel has one restaurant and it offers gourmet cuisine. The food is very good, but I would prefer to see a few "simple" items on the meny, especially for lunch. Overall, it is a great hotel and the positives definitely outweigh the negatives.
The Best!
from JKHouston
This is by far the best hotel I have ever stayed at (and I travel a lot). The staff was very helpful and went out of their way to serve you. Excellent breakfast buffe and amazing rooms. I was lucky and got a room on the first floor with my own balcony (facing the small outside square). The hotel has an excellent location a short walk to the main square and all the restaurants. I had no problems walking back on my own at night.
I booked via Casa Andinas main web site and got a great discount!
Johanna
Il migliore!
from JKHouston
Questo è senza dubbio il miglior hotel in cui sia mai stata (e io viaggio spesso). Il personale era molto disponibile, si facevano in quattro per andare incontro alle esigenze dei clienti. La colazione a buffet era eccellente e le camere spettacolari. Sono stata abbastanza fortunata da alloggiare in una camera al primo piano con balcone privato (si affacciava sulla piazzetta). L'ubicazione dell'hotel è perfetta, è a pochi passi dalla piazza principale e dai ristoranti. Tornavo all'hotel a piedi anche di sera e non ho mai avuto alcun problema. Ho prenotato direttamente dal sito della catena Casa Andina, ottenendo un grosso sconto! Johanna
Absolutely Fantastic
from BunnikTours
Bunnik Tours Group of 34 persons stayed in this Hotel on 2 occasions 04 to 06 Nov and 07 to 08 Nov 06. Total of 3 nights. The Hotel location is excellent, short walk to the Plaza de Armas. The staff could just not do enough to assist. In between we stayed at Aquas Calientes for 1 night and our baggage was already put in our rooms when we returned.
The hotel features a cosy lounge with open fire place and 2 computers with free internet. It has a great court yard where the check in is done while we were enjoying a cup of coco tea. The rooms had all the facilities we can wish for, with extensive amenities and spacious bathrooms. I would like to specially mention the courtesy of the staff & management. We will be back in May with our next Tour Group which I also will be personally escorting. [-]
Calidad por los cuatro costados
from toonespinosa
Soy agente de viajes en Málaga (España) y tuve la oportunidad de alojarme en este hotel acompañando a un grupo de 15 personas que estabamos visitando Peru.
El hotel se encuentra bien ubicado, a una distancia de 10 minutos a pie de la Plaza de Armas. Es un edificio historico totalmente renovado con dos grandes patios. El personal del hotel es agradabilísimo y muy efecaz. Una vez llegó el grupo mientras los maleteros distribuían las maletas se nos pasó a un lobby con su chimena encendida invitandonos a una copa. La decoración es soberbia, el comedor tiene unas pinturas de gran tamaño de estilo cuzqueño (con sus Ángeles Arcabuceros) que junto con un mobiliario muy bien cuidado y una cocina exquisita harán que no olvides ninguna de las cenas que haya disfrutes. El desayuno-buffet tambien se toma en el mismo lugar y es completísimo.
Durante el día en uno de los patios del hotel suelen trabajar artesanos locales, lo que le da un encanto especial a la hora de tomarse una copa a mediodía.
Las habitaciones
Solo le pongo una pega a este maravilloso hotel, al encontrarse las habitaciones en torno a los patios (tipo conventual) la ventana da al pasillo de dichos patios (no al exterior) lo que te obliga a echar la cortina si quieres tener cierta intimidad pero pierdes la luz solar. por lo demás están muy bien decoradas y equipadas.
Not ready for the public...
from BB in PHX
This is my account of two different stays at Casa Andina Private Collection - Cusco, where I stayed in three different rooms.
First of all, let me say that Cusco is an amazing city - if you go, be sure to visit the ruins of both Pisac and Macchu Picchu. Cusco is also a very magical colonial city with narrow streets and great architecture.
On to my experience with the hotel. Upon my first stay, we were greeted, checked in with a nice ritual of coca tea, then whisked away to our rooms. The hotel was still being worked on, many rooms did not have doors on them and furniture was strewn about the place. Our first room must have just opened, but it smelled awful, like wet paint and wet drywall mud. I'm usually not too picky about such things, but we asked to be moved and upon our return from touring the city and Pisac, our bags had made it to a new second floor room, which still smelled like paint and wet drywall, but not as bad as the first one, so we sucked it up and spent the night. No apologies were made or discounts offered.
On our second stay, just three days later after a visit to Machu Picchu Pueblo (absolutely fantastic), we were put into a second story room that still smelled like paint and wet drywall, but I think we'd become used to it... and I'd just spent $45 on prescription allergy medication at a local pharmacy to be able to withstand the smell.
Well, this stay was the icing on the cake: our heat didn't work. At all. Remember Cusco is at 11,000 feet... so it gets cold at night. Then I decided to take a shower and the water started lukewarm and went to cold. After contacting the front desk, we were offered a miniature portable heater that did absolutely nothing to heat the room and were told they would work on the water situation. In the morning, I tried taking a shower again, and it was ice cold. Nothing is more miserable than sleeping in an ice cold room then taking an ice cold shower. Nothing.
Upon check-out we let them know about our experience and they were going to offer a 30% discount. Great I thought! But, our rate was already discounted 25% when we booked the room, so I think when the front desk agent changed it to 30% in the discount field on their computer, she was really only giving us a 5% discount off of our rate... that wouldn't cut it. So, she changed the rate to 50% off - again, this wasn't really 50% off our rate but just a change of our rate discount. I hope that makes sense, but it just never became a 50% discount off of what we expected to pay. The GM came up to us and was more confrontational and helpful. I said to him in spanish "there are three important things in a hotel, the rest are just amenities: a good bed, a hot shower, and the ability to have comfortable air temperatures - we couldn't have two of those three things".
We ran out of time and had to get to the airport, so we just left it at that and ended up paying a rate that was about 30% off of our initial rate.
This hotel needs to wait a few more months before opening. I would not stay there for another six months or so, until they iron out the wrinkles and get their act together. The location is great, the public areas are beautiful, the restaurant is good (although it's really bright at night!), but the rooms are a tiny 10 feet wide and don't have much more charm than a holiday inn.
My opinion of this hotel would have changed quite a bit if our problems had been dealt with in a better manner!