Menzies Carlton Hotel
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How has this hotel rated in the past?
Historical Traveler Reviews Menzies Carlton Hotel Bournemouth
Wonderful old fashioned comfort and service
We have just returned from a family break at this hotel and could not recommend it more highly. We arrived late in the evening without a booking and with two young children and a dog in tow. Within minutes we were swept into a wonderful suite, room service was ordered and arrived promptly and the children could not have been happier. The pool was a great hit and the breakfast was excellent. The location of the hotel is superb with commanding sea views and the suites at the hotel are particularly recommended. For old fashioned comfort and service this hotel would be hard to beat. We had a wonderful three day stay and I would like to thank in particular the reception staff who went out of their way to make us welcome and help us in any way they could. Highly recommended.
The New Fawlty Towers
This hotel is quite dreadful. We stayed there in November. The "superior" room we were given had faulty double glazing so that the wind whistled through it very noisily. We were begrudgingly moved to another room only to find that the same thing happened there.
The receptionist told us "what do we expect, it's a sea front room?" I complained and to my astonishment all the staff (bar the porter who was the only person who actually came to the room to witness the noise) denied that there was any problem with the windows.
On top of this the duty manager ran away or pretended to be on the phone whenever I went to speak to him. The regional manager then refused to reimburse the cost of our sleepless night on the oh-so-customer-friendly basis that "he was running a business".
The business he is running is one that has no concept of customer service and one whose staff haven't the first clue about how to run a modern hotel.
This is the worst hotel experience I have ever had. If you want to avoid Bournemouth's answer to Basil, Manuel etc my advice would be to book somewhere else.
PS Anyone else ever reported faulty double glazing at this hotel?
Lovely hotel and last word in luxury
I Have never had a problem at this hotel. the staff are always friendly and helpful and I Usually stay in the west wing in the timeshare but i have experenced no trouble with staff problems It is a lovely hotel. I Am normally on the 5 floor and lovely views of the sea
We have stayed at this hotel on three different occaisions after trying out a few other hotels in the area and have always found it a wonderful place to stay. The staff are very friendly, the restaurant is very good. We recommend it to everyone we know and believe it should be upgraded to 5 *. We always book a seaview room and have never been disappointed with any aspect of our stays here.
Just returned from the Carlton Hotel (third visit this year) Just a short note to say how much we enjoyed our stay. The food and customer care was first Class. I can Reccommend this hotel.
Wouldn't let my dog stay here
I had previously stayed in a room on the ground floor of the hotel earlier this year and found it a pleasant stay.Sadly, on this occasion the experience was completely different. As part of a business trip, for which I should have been staying for five weeks, a colleague and myself checked into your hotel on Sunday 19th October 2003. This was against the advice of other colleagues who had stayed here beforeWhen I walked into my room, I was immediately disappointed. The dark, dirty, dingy room contained a double bed which was actually two twin beds zipped together with pillows just thrown on the bed, and a very dirty and creased valance, which was half tucked under the mattress. As if that wasnt bad enough, the beds were covered in rancid brown blankets and no attempt had been made to even hide these with a bed spread. I then noticed that the carpet appeared not to have been hoovered there were pieces of mud and dirt on the lead up to the bathroom. Even the carpets in the hallway were unhoovered. I went to my colleagues room which was almost as bad. This time evidenced by hairs (including pubic) in her bath, dust on the dressing table and a thick layer of dust on the pictures above the bed.Once we advised the receptionist of this, she willingly moved us to another room. Again, the next rooms were unhoovered, unclean and my bed was rank including boot polish marks all over the valance which again was half tucked under the mattress and half where it should be.Passing this aside, we then went for dinner in the hotel - what I called Barbara Cartland Land - it was like eating in a pink blamonge! I cannot believe the staff of a four star establishment was so incapable of correctly laying a table. After I had ordered (my first course was meat, my main was fish) the (rude) waitress leaned across my colleague to lay my cutlery and placed my main course utensils outside my starter set. This would not have bothered me had I not paid the set rate of £27, plus a £14 supplement for a pretentiously described meal.My smoked chicken was so cold, it had obviously been taken straight from the fridge. The very few vegetables provided with my luke-warm Dover sole were so dry that it was obvious they had been cooked earlier and re-heated. My colleagues fillet steak was the driest and most burnt piece of meat I have ever seen and tasted - it was black. The lemon tart for pudding was again inadequate, too small to even pass for as childs portion. To top it off, a huge wedge had been taken from the end of it, with which the waitress didnt even seem to be embarrassed to place it in front of us! Then, another service issue was experienced when arriving for breakfast. The cutlery was slammed onto the table together as if I was in a canteen.WARNING: DO NOT STAY HERE!!!!! IT WAS DISGUSTING
The hotel that does not deserve its reputation
In June I booked a table in the restaraunt for a qiet wedding anniversary dinner with my wife and when I booked the reservation I made it clear I wanted a sea view table that was quiet as it was our anniversary. When I arrived the restaraunt said it did not have my reservation despite the fact that I had confirmed it twice just to be sure, The surly restaraunt manager then said he would do us a favour and find a table but no we could not have a seaview table. The one he found was next to a large family with young kids running around and we refused and in the end he did find us one way at the back.The food was okay but the service poor and the staff attitude was bad. When you have paid £75 per head you expect better than this.
Buisness Trip July 13- 18 ,2003
I stayed at the Carlton Hotel for a buisnees trip. To say the least is was horrible. There was no air condicitoning and the phone didn't work half the time. On top of that I would not get my wake up calls in the time requested, causing me to be late to a few meeting. The staff was rude and knew nothing of customer service. I would never stay in that hotel again!
Carlton has attitude problem
Staff all have attitude problems, don't waste time complaining either, none of the staff seem to care what you think. Restaurant is overpriced for the standard. At first glance has potential, but poor service, terrible attitute and lack of basic facilities for this type of hotel (such as air conditioning) make for a poor stay. Go elsewhere where you will be more appreciated.
Standard of the restaurant
Back in October 2001, a family weekend was booked for my Mums birthday, at The Carlton, Bournemouth.
When we arrived at the hotel we were very pleased by the standard of the hotel, and when seeing our sea view bedrooms we were very happy. There was nothing to comlain about.
That evening a table for 6 was booked for 8pm. We waited a while for our orders to be taken and eventually we all settled for our meal, food and drinks all ordered. After about three quarters of an hour our starters came, all very nice, and everyone enjoyed them. Gradually we could see there was a problem, the waiting time for the meals were getting more and more and each table were getting very irritable along with ourselves.
We waited so long that eventually my brother in law had to take my nephew 5 years old up to the bedroom and eat his dinner in his room. Obviously this had ruined our evening and my Mums birthday celebration, we had allowed plenty of time for the 5 year old to eat before getting tied but by eleven 0'clock we had expected to have had our main meal but it was getting onto nearly eleven thirty before we got our deserts. The last thing we wanted was to split up our family celebration.
Basically the Carlton is a lovely hotel but it really does need to concerntrate on their restaurant and the attitude of their staff within the restaurant. I would stay at the Carlton again but would not to choose to eat in the hotel restaurant. We were not the only people that night complaining, one table walked out without any food they waited for so long.