Hilton Cardiff

Address: Kingsway, Cardiff, Southern Wales, Wales, CF10 3HH, United Kingdom | 4 star hotel
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This 4 star hotel, located in the City Centre area of Cardiff, is near National Museum and Art Gallery, Indoor Market, Castle Arcade, and Atlantic Wharf Leisure Village.
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    TravelPod Member ReviewsHilton Cardiff

    Reviewed by vick_and_mick

    Good Service

    Reviewed Feb 14, 2012
    by (1 review) Melbourne , Australia Flag of Australia

    Our stay at the Hilton on Valentines Day was a pleasure. The staff were very nice, especially with one broken chair and a few room service calls. The breakfast in the conservatory was one of the best buffets I have had. The only problem was that our bed was on rollers, with no way of stopping them rolling around the room which was fairly annoying.

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Hilton Cardiff

    Superb location and very nice rooms


    I've stayed at this hotel on at least 10 occasions, its perfect for a night out in cardiff. The location is within easy walking distance from the majority of the bars and resturants in the city centre. I've always had a superb room, clean, and have found the staff attentive and helpful. Valet parking is ?10 per night. I agree that the front of the hotel can become grid-locked at peak times but have never had any problems with damage.

    Poor Relation in the Hilton chain


    My wife and I stayed at the hotel last weekend. We arrived at 1415 hrs (having been told that check in was 1400). Upon arrival it was traffic chaos and there was no where to park our car. We left it on the pavement and went into the hotel for help. A helpful member of staff came out and we gave him our keys as he offered to park it for us in the hotel car park. We were charged 10 for this service. When we got to the front desk, we found out that our room wasn't ready and it was suggested that we went shoppping in town and came back in an hour. Upon our return, the room was ready and in fairness, it was large, clean and well furnished. We were not however asked about dinner reservations, newspaper or wake up call. There were only two problems with the room.

    One was that there was no safe and secondly, it was noisy. The double glazing didn't keep out the noise at all, even though we were on the 4th floor. The swimmining pool was small and the surrounding area like an ice rink when wet. The jacuzzi was ok but not very hot. In the evening we went down for dinner. We were kept waiting for 5 minutes before being shown to our table in what can only be described as a goldfish bowl. The yobs outside(on the pavement) were on the same level as the restaurant which had clear glass. Throughout the meal we were subjected to abuse and drunken behaviour. The restaurant itself was noisy with tables of drunken women enjoying a pre christmas meal. The wine waiter broke off the cork in the bottle and when he eventually fished it out, he filled our glasses to the top and then left. The food was good although not very hot. We were not able to sleep until 0400 hrs due to the noise outside of drunken youths and worst of all, police, fire and ambulance sirens all through the night! Breakfast was dreadful. Cold plates, cold food and badly cooked. The staff were however very pleasant albeit somewhat over familiar. All in all a very poor performance for a Hilton . We shall NOT be returning to this particular hotel.

    Spurious Entry


    I spent a very enjoyable evening there with Keith - the staff were only to happy to help us at the bar but the cost was somewhat high even for a Hilton.

    Cardiff Hilton was awelcome stop.


    Reviews of the Cardiff Hilton have been mixed, if mostly positive, so

    we didn't know what to expect when we stayed there as part of the PBS

    Friendship Tour. We were very impressed with the quality of this hotel

    and Cardiff in general to the extent that when we return, we'll likely

    return to the Hilton.

    The food is average and a bit pricey, but there are a number of affordable restaurants within easy walking distance. The Steam Room, their centerpiece restaurant, is a hangout for Welsh yuppies and not inviting for aging "boomers".

    Our room was spacious, even by US standards and the bathroom was wonderful! Shower AND jacussi, with enough room for two to roam about getting ready.

    Only complaint was that the climate control was inadequate. The room was too warm much of the time and our room faced an interior courtyard with little breeze.

    Loved the rubbish


    This hotel was a disgrace, there was rubbish everywhere, the staff were sooo rude and the resturant was pathetic! The food was disgusting and was cold...the soup was not fresh and was staright from a can, i seen with my own eyes! the room was even worse, the two lamps in the room didnt work and the shower was broken. The only good point was when i left, even my rental car which i left i the hotel carpark was dented...THANKS CARDIFF

    Cardiff Hilton-Best Ever!


    Staff were amazing!! Best hilton ive sayed in by far! If visiting wales again, would sure to go there again! Thankyou hilton Cardiff!

    The Best


    We stay at Hiltons all over the UK, and this one is sure the best of the crop! Stay on the executive floor, its worth the extra money. Book in here, go shopping and experience a great city!

    5 Star??


    Stayed here a few times now when in the area. Although the St. Davids hotel on the Bay is better, I stay here for the central location.

    Overal the hotel is good. No real complaints. Good executive lounge however the continental breakfast offered is poor.

    Standard rooms are bigger than executive rooms and are very 4 star - infact, this is the most 4-star hotel ive stayed in - and its actualy a 5 star. Having said that, The Angel hotel is more a 3* but is actualy a 4*.

    I have stayed in a executive suite before which was rubbish, a standard room which was standard Hilton and an executive room which was small.

    N.B. The shower tray looks as if it is going to flood as it fills with water; however, the hotel told me this is what it does and it doesn't flood.

    Cardiff Hilton the Best


    I have stayed twice at the Cardiff Hilton in the during Feb & Mar 2003I can not praise the rooms & staff highly enough.Swimming was nice & the good weel cooked & prepared.Well worth the little extra price compared to other hotels in the area

    A great place to stay


    I stayed at this hotel in the summer of 2000. It was beautiful. If I'm ever back in Wales, I'll definately stay at this hotel.

    TripAdvisor Reviews Hilton Cardiff

    4.00 of 5 stars Excellent

    Travel Blogs from Cardiff

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    A travel blog entry by lee.anderson on Aug 03, 2015

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    Day 4-5

    A travel blog entry by susitravels on Jul 30, 2015

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    Bristol with Kate

    A travel blog entry by glees99 on Aug 19, 2009

    3 photos

    Hi again
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    Wednesday found the weather to be lovely and we headed over to Clifton to visit with Jen at her pottery studio. After cake and tea we went for a walk to Brunel's Clifton Suspension Bridge. Lovely views from up there of the river ...