Canuck Inn And Suites

Address: 5334 Kitchener St, Niagara Falls, Ontario, L2G 1B5, Canada | 1 star hotel
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This 1 star hotel, located on 5334 Kitchener St, Niagara Falls, is near Niagara SkyWheel, Clifton Hill, Greg Frewin Theatre, and Ripley's Believe It or Not! Museum.
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        Historical Traveler Reviews Canuck Inn And Suites Niagara Falls

        Horrible Experience


        The hotel is filthy dirty and so disgusting that we will NEVER go back to this hotel again. The hotel required full payment when we checked in at 1:00 PM and being told that the check-in time should be at 3:00 PM and the check-out time is 10:00 AM the next day. The room is dirty with hair and bugs all over the place. The bed sheet never clean or change because there is hair all over it. We have five towels and two of them have been used with dirt mark on them. We sure needed the towels to clean the bath tub and the floor because there was hair all over the bathroom. The soaps were from Howard Johnson Hotel and had yellow stain on them. The shampoo was from Sheraton and conditioner was from another hotel and they were all opened and dried out. The room carpet has burned mark from the iron. I informed the front desk and he already knew the burned mark was there but did not repair it. Room has TV but no remote control. The washroom mirror is damage, door stopper, hangers and light switch screw are all rusted. I do not believe it is a safe or clean place for anyone to stay. The local health board should check out this hotel to see if it is safe for people to live in.



        The only plus for this hotel was the cheep rates. The flies, the smell, the lack of hot water, the fist holes in the walls, the bargain basement furniture, the crappy television reception is not worth their rates. Not to mention that the staff were indifferent at best.

        We stayed two nights, mainly because we prepaid. The first night our room had no hot water, no complimentary coffee, smelled and was full of flies. The sheets were clean and the air conditioning worked, so we hoped for the best of a bad situation.

        The second day we insisted on a change of rooms as our hot water was still unavailable and the repair man was unable to get it to work. The desk clerk refused our change of rooms stating that they had no vacancies until my husband stated loudly infront of other customers that we hadn't had hot water for twenty-four hours and we need a shower. The manager then allowed us to switch rooms and had our old room cleaned and assigned to other visitors within the hour, still with no working hot water.

        Our new room was a slight improvement as at least we had hot water and could get cleaned up. We still had flies, smells and no coffee. Also both rooms are stingy on towels, with towels so small that I couldn't even wrap them around my child. Next time I will pay a little more because Red Carpet is not worth the stay.

        Please DO NOT be fooled by the 5 star rating submitted by some. I would STRONGLY suspect those reviews were written by hotel staff.

        What a mistake


        Was there for 2 nights, on arrival we had to change rooms because my wife would not stay in the original room. She was attacked by bugs when she went to check the bathroom and the room was dirty. Our upgrade to a suite was no treat. My kids couldn't use the front bedroom because the air conditioner sounded like it was going to erupt. The rest of the room was dirty, bugs, smelled, peeling wallpaper, geez..... We even were left with no change of sheets or towels after the first night. The ONLY plus was that it was walking distance to the falls, but so were plenty of motels for a little more $$. Next time I'll pay the few extra bucks and stay at a hotel with a better track record. Stay away, its to beautiful an area to stay at a hotel like this .We would have left but the room was pre-paid .

        Not quite the worst, but BEWARE


        Bare bones and semi-cheap for the area, but still over-priced. Rooms are clean, but the carpets are filthy. Our feet and socks turned nearly black from walking around in the room. No iron & board, no hair dryer, no TV remote, and no alarm clock. Small fridge and microwave costs extra and were not there the first night as requested. We had to wait until the next morning to get them. Watch out what you plug in the room or running multiple electrical items at once. We learned after we tripped the breaker once and power to the whole room went out.

        The room was HOT when we arrived and took hours to cool off after turning on the A/C. The cleaning staff turned off the A/C on us the first day, so the room was hot again when we returned in the evening. We had to leave a note the next day telling them not to turn it off.

        The pool was clean although somewhat cold. Most of the numerous 1960's style chairs around the pool were broken. The pool closes at 9:00pm, but they didn't kick us out when we stayed a bit later (9:30pm).

        The service was okay, but slow. We were always told something would be taken care of in five minutes, but it usually took nearly an hour or more.

        A definite plus is that it is a short walk to the main attractions. The area appeared safe even when we were walking back at nearly midnight.

        BE AWARE of your quoted rate!! Get a quote in Canadian dollars - NOT U.S.!! Upon arrival, the clerk converted our quoted rate in U.S. dollars to Canadian using their own exchange rate and processed my card in Canadian dollars. After checking my credit card statement, I found I was charged more than 10.5% above the rate I was quoted. I have disputed the charge with my credit card company.

        After seeing the numerous hotels, motels, and B&B's in the area, I believe a better rate can be found at a better establishment. I chalk this one up to experience, and I will not stay here again.

        What a dump!!


        Never mind the thread counts...what you should be concerned about is the spider count! Make sure you have your cell phone with you as you won't be able to make local, 1-800 or calling card calls. The general condition of the room was filthy. The ceiling looked like it was about to cave in at any time. The carpet, furniture and beds looked like they were bought at a thrift store. The hotel property is in a poor section of town and I'm quite surprised that I didn't witness any drug deals going down. The pool was closed pending an EPA investigation of what was floating in it. Wash rags are issued at the front desk upon request and will not be laundered for you by housekeeping!?!?!? All glass surfaces were streaked and the tv had no remote. If you want to stay in a dirty, insect infested hotel where Moe, Tipu, and Habib are your cruise directors...then the Red (brown) Carpet Inn Fallsway is for you. Any good reviews must be coming from the owners.

        Red Carpet, eh? Probably ketchup stains...


        I've stayed in three Red Carpet Inns now. I'm not one to confront shabby rooms, cruddy service, worn carpets, or other lousy conditions, but I DO eventually learn. The Red Carpet name practically guarantees you a level of quality- a level of quality so low you'd be better off sleeping in your car.



        booked room for 2 nites on line - wallpaper loose and almost falling from wall, furniture cheap and in need of repair - towels small and not enough.

        It was clean and the bed was good but the room was very sub standard for the price. We left after the first nite for another hotel but were refused a refund for the 2nd nite because they require 48 hours notice.



        My husband and I went to Niagara realizing that we weren't staying at the top hotel available, but I didn't expect the conditions we found. In our room we had 2 queen beds, 2 dressers, a TV with cable, air conditioning, a bathroom, and a small refrigerator. Plus it was less than a 5-minute drive from all the excitement of the Falls. Listing the amenities you'd think this was a nice place to stay. We thought so too based on the descriptions and pictures we saw. When we arrived, however, I found the accommodations less than satisfactory. The drain in the sink was clogged with hair and gross, though I must admit the rest of the bathroom seemed clean enough. Most hotels give you soaps, shampoos, and such in case you forgot your own. The Red Carpet Inn did as well, but they were a jumble of miniatures with logos from other hotels on the bottles. The furniture in the room was miss-matched. While there we tried to make a reservation at a local restaurant but our phone wouldn't work for local calls. We talked to the people at the front desk, but there was a language barrier, which made communicating difficult. We had to go to them twice before they figured out which button to push so we could make local calls. The pool area was adequate though the chairs were outdated and uncomfortable. In general I'd describe the hotel as outdated and miss-matched. Overall I was very disappointed in the service and presentation of the hotel.

        Absolutely Disgusting


        We stayed at the Red Carpet Inn in September of 2004 for my birthday. It ruined our trip and was the dirtiest place I have ever stayed. It took us some time to even find the place because it is completely out of the way behind a Kraft cheese factory. When we arrived, we were placed in a room not actually connected to the hotel at all, but across the street. The bathroom was moldy and dirty and had obviously not been cleaned before our arrival. The TV didn't have a remote and only had 3 channels. The chair in the room was at one point in it's life green, we think, but the huge stains covering it could have clouded our judgement. The bed was the worse part- it was sunk so low that we could see the bottom of the headboard. My boyfriend began repacking the car when a staff person - all Indians who did not speak great english - saw us and offered us the room next door instead. It was just as bad. He showed us 1 more room above the green and dirty pool. It smelt awful and the AC kept us awake all night. The next day when we walked to the falls (parking is expensive along the falls) we were exhausted by the time we actually got there! It was impossible to have a stroll down to ... anywhere.

        Would not recommend this place to anybody. I would even venture to say that the "good" reviews were written by the staff's family members.

        It left us scared to ever book a hotel online again.

        Not a good place to stay


        My fiancee and I recently visited Niagara Falls and ended up with one of the most horrific experiences with regard to our first accommodations.

        After searching the web and finding the "Red Carpet Inns & Suites" on Kitchener Street, and reviewing the pictures of their facilities and rooms we called and reserved a room for Friday, May 28th (the birthday).

        The motel area was more industrial and bit run down. When we checked in at the front desk we were charged $168.00 including tax for the one night and this was paid via a VISA charge card.

        When we entered the room it was dark, the carpet near the door was badly frayed, the toilet was belching every 3 minutes and when turning on the bathroom light the fan would automatically start with a horrible racket. There was no remote for the TV and nor cable and it hadn't been dusted in weeks. The soaps in the bathroom were from another hotel and you could actually see through the toilet paper. In addition, there was a notice on the door that the room had been approved by the local regulatory board but the expiration date was April, 2003. Further and foremost, some chemical had been used to clean the room which caused my fiancee's eyes to water, get extremely itchy, irritated and red. She was immediately congested.

        We were in the room for no more than 5 minutes and decided to leave as the conditions were not pleasant. When out for a walk all her reactions cleared up. We came across Victoria Inn which advertised rates from $49 and up. We stopped in and were told that for Friday night at a cost of $139 we could have a room with a Jacuzzi and we were given pictures of the rooms and even an opportunity to see the room prior to our booking.

        Given her allergic reaction and the unacceptable conditions, we returned to the Red Carpet Inns & Suites (wherein we notice 3 bus loads of teenage children unloading and registering) and explained the problem, mainly the allergic reaction to the cleaning compound and indicated we could not stay there and requested our money back. They indicated that regularly they use various chemicals on different rooms and suggested that we look at another room (that had not been chemically treated) We mentioned the teenagers and the desk clerk assured us that none of them where in the block of where the new proposed room was.

        We went into the next room and the conditions were still unacceptable. Conditions were relatively the same except a musty dank odor was apparent and she experienced the same reactions and furthermore, the teenagers had rooms all round that area so they were less than honest.

        When we returned to the front desk, they still refused to provide a refund and rudely stated that "it was strange that 100's of people have stayed in those rooms and she was the only one that had a reaction".

        We subsequently stayed at the Victoria Rd. Inn that night and the next. The cost of the room for Friday night, which included a Jacuzzi was much less, the room was clean, the inn well maintained. We had a most enjoyable stay.

        TripAdvisor Reviews Canuck Inn And Suites Niagara Falls

        2.00 of 5 stars Fair

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