Canary, a Kimpton Hotel
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TravelPod Member ReviewsCanary, a Kimpton Hotel Santa Barbara
Fantastic service, beautiful room, central location, can't fault it. Would definitely recommend.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Canary, a Kimpton Hotel Santa Barbara
Hope this was an anomaly
I see myself as a very low maintenance and low key traveler so I discounted the prior comments of rude service and/or a lack of service. Well, unfortunately, I have to agree with the other reviewers. I asked four times for the minibar to be emptied (you need a key to get access to the minibar which I did not have) so that I can put a few of my own beverages in there and finally I found an engineer on the floor with a key and I accessed it myself and placed all of the beverages on the table in the room. I then asked the front desk a total of three times to have someone clear all of the beverages from the table as it was an eyesore to look at and that was never done.
The hotel also ran out of MTB tokens which is a shuttle service from downtown to the water which they advertise as complimentary. No apology was given and I was advised they have been out for quite some time. Granted the MTB is only 25 cents one way but if this is a full service hotel, it should provide full service or at least not be rude in telling its' guests they are out of tokens.
Also, the hotel advises it's guests that they are a partner with Golds Gym next door and the guests can have access to all of Golds Gym's equipment and classes. Unfortunately, when you go to the front desk to pick up a pass they then tell you it's $12/day.
On our last night, my wife and I wanted to enjoy a bottle of wine we picked up from winetasting at a local vineyard on the roof top pool and we were rudely advised by the hotel manager that they do not allow other beverages to be brought up to the rooftop. Of course, we can purchase the hotel's beverages which they were charging a premium but we could not drink our own.
I would think if we are paying almost $300/night for a room, we should be able to enjoy the hotel's facilities without any restrictions. Granted, I have not stayed at any other hotel in Santa Barbara but I would strongly suggest others to look elsewhere.
Very good, but some kinks need to be worked out...
Since this hotel is only about 5 or 6 months old, it's understandable to have some prowing pains. But since every hotel in town seemed to be booked and required at least a 2-night stay, we were lucky to be able to spend just one night in deluxe accommodations in the heart of the city. Pulling up, valet service was expedious and courteous; one gal at the front desk was extremely friendly, telling another party who was checking in about the rooftop Happy Hour until 10 p.m., the other front desk clerk somewhat surly and refrained from mentioning anything of note about the hotel and just handed us our room keys. The room itself was on a corner where traffic (mostly motorcycles) noise plagued us all night, plus construction work was being done right below all morning long. Although the hotel claims to be non-smoking, there was a very distinct lingering smoke smell, but it seemed to dissipate once we opened a window to air the place out -- but then heard the street noise full-force. A previous reviewer's comment about the bathroom being shutter doors is right on the money -- you'll not only hear everything your companion is doing in the bathroom, but you'll also be able to peek through. The bathroom itself, though, doors notwithstanding, is wonderful. Its fixtures are entirely Andalucian (hence, the name) in theme, with a separate decorative-tiled tub as well as a standing shower. The bath products are top rate, and you'll enjoy a (provided) candle-lit soak in the tub, reading the complimentary novel "Driving Over Lemons" included in the room. Plush robes and a cozy throw blanket on the easy chair are some of the more uncommon nice touches. The price of room service, while seemingly reasonable on the menu, can shock you once they tack on the service charge and you add a tip; I do like how the front desk calls you to inform you that the server is outside your door -- yet another uncommonly good touch -- although make sure they include napkins with your meal, which were omitted from our order. With the hard-to-beat location and luxurious-in-a-boutique-hotel-sort-of way, but with some minor glitches, I'd be hard-pressed to pay more than $200 to $250 (at most) per night.
This is not a Leading Hotel of the World
The location is great - right off of State Street. The lobby is gorgeous, but the rooms were not up to par with a Leading Hotel. If you have stayed at many of the Leading Hotel properties, you will not be impressed with your room. There is probably no side of the hotel that has a great view--but we had a view of the Greyhound bus station--would have requested a different side of the hotel if I would have known that. The service is really lacking--they don't have it together yet and a lot of the staff are probably college kids. If you get a good rate (under $250) and want a close location to State Street, stay here. The bar/lobby is great for a drink, dessert, or nightcap. The room is not impressive but the chenille bathrobe was nice and the bed was comfortable--wish there would have been slippers and more bathroom counter space for make-up bag, blowdryer etc. Also, the bathroom has those closet-type doors with slits. The roof was ok. Unless you get one of the few chairs next to the fireplace, you are better off having drinks at the bar downstairs. We didn't take advantage of it but Golds gym is right next door and is free to hotel guests---nice. We had notated early check-in on our reservation and they did not allow us to check-in early. If you travel quite a bit and are used to great service, you will be pretty annoyed with the little inadequacies of this place. It might be worth it to spend $100 more and stay at the Four Seasons.
Great Service. Beautiful Hotel.
Excellent service. Arrived quite early and they allowed us to check in right away. The staff greeted us by name every time we left the hotel. We stayed in a corner room with a balcony. The streets that hotel is located on are very busy so we did not spend any time there and did not even leave them open due to the noise from the street. They provided great atmosphere anyway. The room was beautifully decorated with an upscale spanish flair. The bath area was large and luxurious with robes and beautiful amenites and tons of thick towels (although be aware that the doors to the bathroom and the separate toilet area within it are not solid doors but more like shutters if that is important to you). When we arrived back at around 10:30pm from our event we discovered that they had performed turn-down service, filled the ice bucket, refolded the towels and tidied the room. It was a treat we did not expect. One thing to note - they have a limited room service menu after 10:00 and we were shocked at the $40.00 we paid for literally 1/2 a cup of macaroni and cheese and glorified grilled cheese sandwich. The room service is the only reason we did not rate excellent. We would just hit a restaurant next time. Despite that small issue, we wouldn't stay anywhere else if we traveled to Santa Barbara again. Just a tip -- this is a new hotel and is on the cover of Resorts and Great Hotels. We were able to get an excellent room for a little over $250 through Orbitz but this wont last long once people discover this gem!
Wow. I've never been so impressed.
I'm usually really, really hard to please...yet the Hotel Andalucia exceeded our expectations on every level. The room was spacious and well appointed (hubby liked the plasma TV), the bathroom was to die for (loved all the products, especially the bath salts in the bamboo shoot), and the service was nothing short of spectacular.
When we arrived, we had to wait a few moments for the valet to appear, and the front desk clerk kept apologizing for the "inconvenience"...everything we requested (an extra pillow, a DVD we'd forgotten in the car) was delivered to our room within minutes of our calls. We'd forgotten to request a crib, and figured it was too late to do so at check-in, but one arrived without our asking within minutes of arriving at our room (and it was a good, safe crib, not the broken-down horrors we've had in some other luxury hotels).
The location is perfect--right in the heart of downtown--yet the rooms are quiet. The bar was lively but not obtrusive.
Our only regret was that it was a little too cold to take advantage of the spectacular pool--but we'll remedy that on our next visit, which will be soon.
Nice Hotel, So-so Service
While the location is great, the pool deck and patio are wonderful and the rooms are very nicely appointed (great fabrics, nice bathrooms, etc...), the service does need some work. My wife and I stayed here for several days. 1) On one morning we left at about 9Am to go do a day of wine tasting. We returned at 5Pm in order to take a short nap and get ready for a dinner reservation. The room had not so much as been touched by housekeeping. We gave them a call and they came up to do a half a** job. In the meantime, we sat down in the lounge to wait for them to finish cleaning - we we're offered a drink, but ended up being charged for it even though it was their lack of service which drove us to the lounge in the first place. 2) front desk staff never followed through on 2 requests we made of them. 3) several other minor glitches with valet/bell desk workers.
All in all it is a nice hotel, but you have to remember that the service is lacking - almost all positions seem to be filled by 18-22 year olds so you're gonna get some slip ups while visiting.
Andulcia - almost perfect
My boyfriend and I also tried out the Andulucia and were very impressed! Sure they have some minor glitches to work out, but I am sure they will be running smoothly by their six-month anniversary. The glitches we incurred were things like our room not being ready, and when we were assigned a new room the keys did not work. Just a bit of running around, but the front desk staff were very helpful and appreciative of our patience - they offered us complimentary cocktails at the bar which we unfortunately did not have time to have. Our room was very comfortable although we would have preferred some directions on how to use their DVD player. The shower had some drainage problems, but we loved the candles, the bedding, and the wonderful robes that almost made its way into my overnight bag! The next day when we overslept and bypassed the check out time, the front desk again was very nice. They also gave us some great tips for Sunday brunch - the Biltmore Four Seasons had the best buffet I have ever seen! We would definately like to return, but also would not pay more than the introductory rate of $195 - If we have to pay $400 or more we are staying at the Four Seasons.
We just returned from a two night stay at the Andalucia in Santa Barbara and had we had a great time! The location is great, just one block from State Street....next to all the shopping & restaurants. When we arrived for check in- it was around 1:45pm. At first, the ladies at the front desk were a little bit rude, insisting that check in was at 3:00pm and that the rooms were not available. At first I was upset because we had a wedding to attend at 3:30pm and I had specifically called to inquire if an early check in was okay before I booked the hotel.....the problem was quickly remedied. They found us a room and we were able to check in.
Our room was nice. The hotel is located on a rather busy street and our room had a window facing the street. The noise was not a big deal.. but occasionally, we were able to hear the traffic from below. Our bed was plush and extremely comfortable. We LOVED the bathroom.. well decorated with a comfy tub & roomy shower- LOTS of clean towels. The turndown service was the best- ice, book & reading light.. all the personal touches made this place great!
The valet was efficient and friendly.. when we needed a bag from our car, they were kind enough to bring it up to our room from the garage!!
We also got a great deal on our stay- $195/nt is the promotional rate. I would love to return to the hotel someday.. as much as I loved our room and enjoyed our stay, I am not sure I would pay the $325 (regular rate), to stay at this hotel. If you are looking for a more upbeat Santa Barbara experience- this is a great hotel for you because of its central location. However, for a more romantic and quiet stay- for a $325 price tag.. I would probably look elsewhere.
My boyfriend and I just got back from staying at the Andalucia for two nights. We enjoyed staying at this hotel because of its ideal location to restaurants, shopping and museums! It is a block off State Street which is where everything is located in Santa Barbara. You can even walked to the beach which is probably a mile or so away. We did this and found it to be a very enjoyable walk.
The hotel itself is probably on a scale of a four star. I saw somewhere online that it was rated a five star which I disagree with. (I have stayed at four and five star hotels all over the world so feel confortable in stating this.) We stayed in a Junior Suite which was very clean (however, the place just opened in 12/04 --so how dirty could it be!). We had a king size bed which was very comfortable and supplied with nice linens. I think the best aspect of the room was the bathroom! It was very large and everything was separate (bathtub, shower stall and toilet with own door). It also came with nice toiletries and candles.
We also ate at the hotel restaurant which is called 31 West. We really enjoyed our dinner and the restaurant atmosphere. The tables are situated so you can have a private, romantic dinner. The prices are reasonable. We had two main courses, a bottle of wine, and one desert. It came to one hundred dollars. (Forty of that was the wine cost.)
We checked out the pool which is on the hotel roof. It is only a wading or lap pool at 3 and half feet deep. It is also very small. There is a fireplace and jacuzzi locate on the roof, too. We didn't use any of this but the view from the roof is nice. You can see the ocean and the mountains depending on which way you look.
We felt the down side to this hotel was the staff and the room walls. The staff was hit and miss. Some were helpful and friendly and some were not. This could be because they are new and still working things out. As far as the walls --while our room was quiet most of the time, we did hear noises that you wouldn't normally hear such as the room next door shutting their closet doors, or voices. Also, most of the suites are around what they call "the courtyard," which is actually valet parking. You can hear them outside the window at times talking and moving cars, but nothing too loud.
I believe in the future the Junior Suites will be going for 425-600 a night. This seems a bit high for what you get. We paid the introductory rate of 195 a night which was very reasonable. I believe the Junior Suites are probably worth 295 a night --definitely not 425!
I was a little nervous about coming to this hotel cause it is relatively new...and i couldn't really find any traveler's reviews....but when my husband and i came to our room, we were so impressed. the room is a great size and there are countless details that make this room very special. the rate that we paid, $200, for the night felt like a bargain. the hotel is in a perfect location. just one block from state street. just wondering if and when the prices will go way up....
TripAdvisor Reviews Canary, a Kimpton Hotel Santa Barbara
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