Camino Real Mexico City
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Historical Traveler Reviews Camino Real Mexico City
Can't wait to go back--and won't stay anywhere else!
I have to say, I was a little hesitant about staying here after reading some of the scathing reviews on this site. Especially because I am very picky and have zero tolerance for poor service. But thankfully my fears were completely unfounded. I came here with my husband and our 19 month old son for our first family vacation --- and we all had a fabulous time!
I was glad to know, from a previous review, that there are no bathtubs. This mentally prepared me for the fact that I would have to bathe the baby in the bathroom sink, so I was not bothered by that at all.
The service was impeccable. I called for various minor things--such as a missing battery in our TV remote, and received prompt friendly service in less than 5 minutes. I also used the taxi service a couple of times and was amazed at how inexpensive and convenient the service is. We were provided with a large private car and the driver would take us anywhere, and wait outside for us, for just 200 pesos an hour, which is less than $20/hour. How can you beat that? There is a small service fee from the hotel for making this arrangement, but come on, it is like $5 U.S. and well worth it to have a clean, comfortable car and a safe driver at your doorstep in under a minute!
I also thought the food was delicious--even at their little 24 hour cafe. Since we were often exhausted in the evenings, we used room service a lot. There is not a huge selection, but we really liked the food. If you want to dine outside of the hotel, which has two of the finest restaurants in Mexico City -- Le Cirque and China Grill -- there are numerous restaurants within close walking distance. We found that the Mercedes restaurant across the street had a good breakfast for half the price of the hotel cafe, if you are looking to reduce costs.
Most of all, this hotel is elegant and beautiful. Even its harshest critics cannot argue with that. The lobby is sophisticated and chic with its gorgeous Blue Lounge designed for those who want to "see and be seen" and its water/art pieces. The other guests in the lobby appear to be a mixture of wealthy businessmen, trendy jet-setters and you may even see Latin celebreties (if you know to recognize them).
We all loved our room. It was very large, beautifully decorated and completely silent. We were on the 5th and top floor, and I don't even think I heard or saw another guest on our floor the entire week we stayed there. All I ever saw were friendly, hard-working hotel employees.
Once again, I am not sure why others have had a bad experience. I have a rambunctious toddler who ran around terrorizing the hotel staff all week, and we received nothing but attentive friendly service from everyone. We thought after all our room service and other charges to our room we would have a big bill when we checked out. But it was hardly anything -- like $200 U.S. for a week. And we got a shockingly low room rate for this 5 star hotel on Hot Wire. We can't wait to go back, and will not stay anywhere else!
The worse food
I had been in Mexico about 7 times in the past 2 years. I have always stayed in the Presidente and Marriot. In my last trip I thought I would like to change and go to a new hotel, for my surprise this hotel can even come close to the Presidente and worse the Marriot Hotel.
It was very expensive for the food and service quality. I would never come back to this hotel. I am very disappointed and left a very bad taste in my mouth.
after viewing the movie "frida", i wanted to visit mexico city in search of all things "frida". my husband lives in washington, dc and i live in st. louis, mo. we had a long 3 day weekend which included valentines day. we thought mexico city would be a great place to meet and spend valentines day and look for "frida". a travel article appeared in the 'washington flyer" magazine that promotes air travel in and out of the 3 d.c. area airports. the previous week in the "flyer" featured mexico city and the camino real. it sounded great, my husband and i could spend a nice romantic weekend together and "frida" was close by.
all things were possible at the camino real. and the possibilities became a reality. the hotel was just what we love including murals, modern art, and european style rooms and a beautiful ultra modern bathroom.
the staff was courteous, helpful and patient in helping us locate all the "frida" sites. the museum of modern art was close by in chapultapec park and the city was full of adventure.
the hotel was the perfect place for our adventure!
Good building, terrible management at the front end
ARchitecturally significant, but cold, hard public spaces could be just fine if the hotel had even minimal public relations. On a four night stay in February, 2004 the hotel erected a wedding tent completely in front of our second floor garden-view room during the first full day of our stay. The incompetent front desk manager was actually off the property when I came to attempt to arrange a satisfactory solution and then was forced to finally admit she had been absent. She offered no satisfactory solution even though the hotel was not full. The tent, and the debris and litter and disorganization from the wedding was still there on Monday when we left. I wrote several of the Camino Real execs and have never received a single reply from them or the hotel. The hotel is not located in a good shopping area and has serious management issues--aside from being totally nonresponsive to a legitimate complaint. The hotel also has no bathtubs. There is virtually no public seating outside of bars or restaurants. The business center has highly variable personnel and only three slow-connection computers and only one of those doesn't require climbing steep steps. The pool has virtually no bar/restaurant service at all. They will only call "hotel" taxis with a 100 peso ($9.50US) minimum fare, and then if you charge it to your room charge 7% on top of THAT, regardless of your destination. But, the biggest item is the clearly deficient management. Most of the service help is wonderful, but in a problem, those aren't the folks you get to deal with. Stay away from this one.
The Camino Real is a lovely hotel, beautiful architecture and with a convenient location. But, the service was so bad that what at first was incredibly annoying became funny. It couldn't possibly have gotten any worse. Every request made to the front desk or concierge was met with a huge smile and an "of course, right away" response. And then nothing was done. Ever. No car met us at the airport. Nothing was organized for our tuxedo rentals. We were woken up with fruit delivered to the room even though the Do Not Disturb sign was displayed. We had turn down service once during 4 nights. We received no messages from friends and they did not receive ours. Construction (jack-hammering concrete) was being done on the floor above our Jr. suite until 7:00p (we didn't change rooms as it was our last evening). The front desk was so suprised that we could hear it. What I couldn't hear was the TV! How they could place guests in a wing under major reconstruction is beyond me.
Great hotel! We took advantage of their internet specials and had wonderfully large rooms with kingsize beds, large beautiful bathroom overlooking a small courtyard, in room safe. Very quiet, great service- everyone was extremely helpful and friendly. Use their business center for checking emails instead of the inroom internet service via the TV which is cumbersome to use and much more expensive since you have to pay a flat rate for 24 hours vs the business center PC use - you only pay for the time you are on the computer.
The Azulejo restaurant is much better than LaHuerta but its hidden so you have to find it on the second floor. The drinks in the Blue Lounge are expensive- don't be surprised to pay $12 for a drink but the bar is cool, especially the section over the water.
I'd recommend the Camino Real to anyone wanting a wonderful hotel at great rates- you can walk to the major museums from the hotel. You get much more than what you pay for.
Great value for the price. Beatiful rooms and really quiet if room not near the street. Everyone there was extremley accomodating and helpful.
The restaurants are great too!
Great weekend deals. Ask for free upgrade to executive suites like we did and you may get it if they are not very full. Great service. Ask consierge for phone # for taxi service to avoid the high prices charged by the one's the hotel has out front.
Great for Business Travellers
I stayed at Camino Real for one week in March, being there for business reasons and staying felt as if I was on vacations. We didn´t even want to leave the hotel at night because of its great restaurants (especially Le Cirque is excellent!) and bars (try China Grill). The pool area is very nice, I had a swim every morning. The Business Suites are nice, newly decorated and very quiet. Excellent service. The only thing did not like and why I restrained from giving the rating "Excellent" was the breakfast room which I think needs a little re-decoration, reminding too much of the seventies.
Nice city hotel, excellent service
Camino Real is a nice hotel with all the amenities you can expect from a 5 start hotel. Service is excellent, rooms and bathrooms are roomy and nicely decorated, just keep in mind decor is all minimalist and modern, if you like a warm and cozy enviroment this is not the place. The hotel as a good variaty of dinning options which results very convenient. The lobby bar is beautiful and original: its floor is a glass over water and most nights they have live music.
TripAdvisor Reviews Camino Real Mexico City
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