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Historical Traveler Reviews Caleta Hotel Gibraltar
The Caleta is OK
We stayed at the Caleta the last week of Sept.
Must agree with previous reviews -- the hotel is extremely in need of refurbishing; the carpets and furniture are very worn, and the pool was unsuitable for swimming.
On the other hand, we had a large family suite, with a view of the Rock, and were able to get a good price. Staff were very accommodating.
Excellent staff but shabby room
We stayed here for a week in August. The common areas are well appointed, reception, bar area and brealfast room. We loved the little garden whci is an absolute haven. However our room, although it had a superb view out to sea, was rather shabby. There were cigarette burns in the armchairs, the fridge had a broken leg and leaked water onto the carpet, some of the tiles in the bathroom were cracked etc. The balcony too, needed a coat of paint. Nevertheless the staff are marvellous and the service excellent. Not really a four star hotel though, more a two/three.
Great place to stay
My daughter and I have just returned from a short break to Gibraltar staying at the Caleta Hotel and cannot sing its praises enough. It is set right on the beach and well out of the town, which is possibly a blessing, as the town is incredibly busy and somewhat noisy. The hotel is very clean and spacious and we had a twin room overlooking the Mediterranean, even though I had not paid the extra for a sea view! The staff were so helpful in booking us taxis, phoning for boat trips etc. We were on a B&B basis, which was just as well, as the price for a Continental breakfast was £8.50, whereas we were able to eat as much as we liked for nothing extra, including full English if so desired. The pool is very clean with always plenty of free sunbeds and towels supplied. There is also private hotel access by steps down to the small sandy beach. The only drawback I would say is that the hotel is about a 20 minute walk from the town, so it does mean either waiting for a bus or getting a taxi to go out and return in the evening, but the bus fare is only 60p and a taxi is far less than a fiver, so I would consider this small price to pay for the situation of the Caleta with its lovely verandah overlooking the sea where afternoon tea is served, a lovely treat for £6.50! I would thoroughly recommend this hotel for a very restful and do-nothing-much break, although the dolphin trip is not to be missed!
We stayed at the Caleta from the 27th of June till the 7th of July and had a fantastic time! the breakfast was wonderful ate so much that every day needed to sit down for an hour before touring!
The hotel itself was very plush and cosy looking, our room had a huge balcony only downfall was it had only two chairs and not a table.
The staff were very friendly and when you needed a taxi reception would order for you and it always came within five minutes.
The food in the lounge was very affordable and a good range of tasty snacks.
We would recomend the hotel very highly to anyone, and have decided to return to the Caleta for one of our aniversary's!
We had viewed the virtual tour of the Caleta Hotel in it's web site, it looked beautiful but in fact it is very run down, especially outside. Our room was ok but the balcony was dirty. Arrived late due to delays with flights. We were in a large party, some of the party got into the dining room just before 10.45 and were grudgingly shown the menu. One or two of us were 10 -15 minutes later and were refused service. No one offered us even sandwiches, crisps would have done we were so hungry. The bar staff were quite unfriendly as well, although there was one very helpful lady behind the bar. The reception staff and chambermaids were friendly. Getting taxis proved to be difficult as well.
Run down hotel
I stayed at this hotel in june 2004. It is very run down and shabby and in major need of refurbishment. Our room was on the first level and the corridor stank of sewage, so before you left the room you took a deep breath and ran for the stairs. The room was ok but the furniture was worn out. There are terraces around the hotel but they are covered in weeds and broken cement statues and they appear to be crumbling away so we did not go near the edge in case they gave way.
Breakfast is £8.50 and when I asked if I could just have a bowl of cereal I was told I would still have to pay £8.50 and if I didn`t like it - hard luck. Ordering a coffee can be a problem because most of the staff do not understand universal words like coffee. It seems that English or indeed Spanish are not spoken here. The pool area is tired out and the toilets were out of order. This hotel is more like a three star than a four star and I would not recommend it to anyone as it is so grotty.
We feel the best way of replying is to copy the letter we sent to the client which is self explanatory.
I am in receipt of your email in reference to your stay at the Caleta Hotel in Gibraltar, from 21st to 25th June 2004.
I would like to remark that you did not speak to me at any time during your stay, therefore I could have not possibly made the comment you are stating in your email to us.
In reference to your complaint regarding the price of £8.50 charged for our English and Continental Buffet Breakfast, I am aware that on the day in question, after you had explained to our Breakfast Supervisor that you only wanted some cereal, tea/coffee and toast, he offered to reduce the charge to £4.50 as a one-off, which I feel was very reasonable. It appears you were not happy with this offer and subsequently spoke with our Duty Manager. After you explained that you were not prepared to pay £8.50 for breakfast the Duty Manager replied that we had already offered a reduced price and could not give clients a complimentary breakfast if booked on a room only rate.
We are aware that some of our clients do not have a big breakfast and for such reasons we open our Lounge Bar early in the morning offering a choice of tea, coffee, toast and pastries, as an alternative to the buffet breakfast.
I am aware that you used these facilities during your stay.
I would also like to mention that our £8.50 English and Continental Buffet Breakfast charge compares very favourably within the 4 star hotel market in Gibraltar and U.K.
In reference to your comments on the bedroom, terraces and pool area, the hotel has an ongoing refurbishment programme, which has already taken care of 90% of our bedroom stock, all public areas, all restaurants, Conference Centre and Health and Beauty Club. It is ongoing as you experienced during your stay, with Nuno's Restaurant toilets under refurbishment at the time.
With the exception of the breakfast cost issue, to my knowledge no other comments, or issues were brought to the attention of any one of our team during your stay, or when checking out of the hotel.
The Caleta Hotel is a 4 star RAC graded property, as you experienced it is a very busy hotel with leisure and corporate clients alike. While we do not have the arrogance to pretend to be perfect and capable of pleasing everyone, we try very hard and enjoy a very good level of customer satisfaction and very high percentage of repeat business.
We do not shy away from the knowledge that our clients have the right to comment and review our property, we in fact build our success on word of mouth. However, it seems unfair to me that because our Duty Manager quite rightly did not agree in offering a free breakfast, you decided to try to penalise this establishment with negative, and in our opinion and the opinion of our clients, unrepresentative reviews on some website.
We always welcome feedback from our clients whether good or bad, as this will give us the opportunity to offer better service. During your stay with us there were some 190 guests resident in the hotel and the results of their questionnaires in our possession are very good.
While I appreciate it is your right to refer to and describe the Caleta Hotel as "rundown" and "grotty", it is not the opinion of the vast majority of our clients, or the RAC, who incidentally inspected the property during an unannounced overnight visit on 13th May 2004, just a few weeks prior to your stay and produced a very favourable report reconfirming the 4 star grading, and considering nominating this establishment for a possible food award.
Best Breakfast in Gibraltar
The Caleta is a great choice for a stay in Gibraltar. Parts of the hotel look dated but the rooms are clean and staff are very friendly.
Breakfast is buffet style with a great choice of items and leaves you full for the rest of the day and is served in the restaurant with great views of the med. There is a frequent local bus service that will take you from the hotel to town and costs 40 pence per adult ( look for the number 5 bus). Ask at Tourist information about the Tunnel tours and tours of the lower St Michaels caves. We hope to be back again next year
Great but some problems
hotel was lovely, view was amazing. staff were very friendly. we had an amazing time and didnt want to leave.
A lovely friendly place, manic buses, mixture of people, a good lively atmosphere in town centre, cheap shopping. Plenty of eateries to suit all budgets. Go dolphin watching from the harbour.Caleta Hotel has superb views, adjacent to the only beach, clean well decorated rooms, piano in cocktail bar. Small seawater pool (with poolside bar and loungers) which loses the sun in the afternoon. Friendly English speaking staff. Well worth a visit - don't miss the apes.
TripAdvisor Reviews Caleta Hotel Gibraltar
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