Cairndale Hotel & Leisure Club
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Historical Traveler Reviews Cairndale Hotel & Leisure Club Dumfries
stayed 3 nights on business.
central location and free parking.
executive room well furnished.Breakfast fine selection and variety.Lisure facilities are pool, gym, suana etc which can be viewed by members of the public walking by the hotel through the large windows!
nosiy floorboards. No wifi or internet access. ordered packed lunch but they forgot and when reminded gave wrong food. stayed in room 46 which is in an annexe and quite a hike from reception.
a rather tired hotel some will say has character in a central loaction. i would rate it at 2-3 star.
As a privately owned hotel it is important that we respond to customer feedback.
Unfortunately it is difficult to rectify things after the event and it is always better if problems could be brought to our attention at the time.
I saying this please be assured that despite what may be written we receive many complimentary letters from satisfied customers and these are prominently displayed in the hotel for all to see.
Any prospective guests are also invited to contact me personally if they have any reservations about the hotel before booking
Extremely Poor Value & Tatty Rooms
I booked on the internet and my Mother-in-Law also wished to stay with us, so I told my wife to phone the hotel reservations line the following day and ask for a "linked" booking. The receptionist was quite rude and told her to revert back to the internet as that was the whole point - we did all the work, not them!
Our room (Number 25) was dismal and tatty with pictures and furniture missing. There was a terrible smell of smoke which would not "air" and everywhere in the hotel was uncomfortably hot (and very wasteful). We were woken at 5am in the morning by people using the stairs and banging doors - this went on constantly for three hours. At that point, the night porter would have received a call from me in complaint - but the room telephone was actually totally "dead" and did not work at all.
I enjoyed the leisure centre but NOT the changing facilities. Due to "refurbishment" of the Gent's changing rooms some guest rooms had been made available on the floor above the leisure centre. It is not comfortable having to walk through reception in one's swimming trunks and down a flight of stairs to reach the facilities - even worse coming back dripping wet! The lack of instructions both written and verbal from the staff was most appalling - what was I supposed to do with my clothes and possessions - nobody advised me at all?
To cap off our visit, having returned to my room from the swimming pool on the morning of our check-out, the towel I had been given as clean, clearly was not. It had been tumble-dried only and smelled stale, containing traces of something on it I'd rather not describe!
For a three star hotel at the prices being charged I was severely disappointed and can't help feeling that they were able to palm us off with an inferior room due to the fact that we made the booking on the internet. During out time there, not once were we asked if everything was to our satisfaction, which is also very poor customer service.
AVOID AT ALL COSTS, or negotiate a 50% price reduction, because that's about what it's worth!
We have been making improvements to our Leisure Club area for the benefit of our guests in recent weeks and there has been some disruption as work was delayed beyond expectation.Our leisure facilities were kept open throughout the refurbishment period and work on our Gent's changing area is now complete.
A number of bedrooms have also been refurbished in recent months and anyone wishing to book one of these rooms should ask for bedroom Nos.6-18.
All bedrooms in the hotel will also become non smoking from 1st April.
A new telephone system may have resulted in the 'dead'phone and as well as provided a range of additional facilities we are now able to offer wifi internet access throughout the hotel.
We take all customer service issues seriously and any feedback from guests is always appreciated .This also allows us to make improvements in the future.
Having read the reviews on Tripadvisor after the booking was made we went with some trepidation. Our room was adequate, the meal was very good and the service in the dining room could not be faulted. There was the added bonus of a ceilidh for residents which was good fun. On retiring to our room at midnight,however, we found that there was another ceilidh going on in the function suite below and that there was a loud noise from a generator or extractor fan which we could hear in between the dances! We went out for a walk (clear starry night!) and came back as Auld Lang Syne was playing. But alas, no rest for us: the generator/fan noise was still there. At 1.40 am the porter arrived to escort us to another room - four poster bed, fancy bath, but freezing. He left us with an electric fire to take the chill off the air! So a poor night's sleep marred an otherwise enjoyable stay. No reduction in price offered for our inconvenience, which was disappointing.
This hotel is fine
Despite the comments above we found the Hotel to be good in many ways. Some issues in obtaining promised items on time from reception and one disappointing meal. However rooms were good, other meals excellent, staff helpful and drinks reasonably priced (for a hotel!!)
The hotel has been in the same family ownership for over 20years and over this time we have invested added over 60 ensuite bedrooms,extensive conference facilities and a new leisure club.This would not have been possible without being able to attract an increasing number of guests or by becoming complacent.
Not a 3 star
I stayed in this hotel for one night and requested a smoking room prior to arrival. On arrival, smoking room had not been arranged, but the hotel did find one for me. However, I was most disappointed with the standard of room which was squeezed into a corner of the hotel. Furniture was dated, bedding was washed out and room was tiny. I tried to call another room where my in-laws were in, but even although you could hear the phone ringing it didn't in their room - they had also been trying to call my room but it just wasn't happening. I went to their room which was a no smoking room and what a difference - a clear discrimination against smokers. There was a disco on in the hotel that night and when I got back to my room about 9pm it was jumping with the noise from the disco below - there was no way anyone would have slept through that! I requested to be moved and got moved into the 'no-smoking' quarters, but that was ok as all I wanted to do was sleep. However, with all the noise of doors slamming shut, shouting, screaming of revellers, not much sleep was to be had. All in all, not what I was expecting.
Whilst a number of rooms in the hotel have been set aside for smokers after the 1st of April all rooms in the hotel will be designated as non smoking rooms.
Unfortunately it has been a fact of life that despite all our efforts it is difficult to get rid of lingering smoke . A number of rooms have already been refurbished in the hotel and from 1st April we would hope to be able to offer all guests smoke free rooms.
As far is noise is concerned it is perhaps inevitable in a hotel with 91 rooms that there will be some noise when a large number of our guests are attending Christmas party nights in December.
I would accept however that we should explain this situation better before guests book.
I should have checkerd Tripadvisor
We never stay anywhere without checking Tripadvisor - but this trip to visit family was arranged quickly - We would have stayed in a tent in preference to the Carndale.
Rooms were old, musty and dusty with furniture stained and worn (most of the common areas were similar) - bed coverings and sheets tired and torn and pillows about 1 inch thick!
We had rooms on 2nd floor - in the roof - and the floors, walls and ceilings were so thin and not ibsulated against sound that you could hear the other guests in their rooms. This, when added to the fact that all of the rooms had door closers on them that SLAMMED loudly when the doors were closed did not help a peacful nights sleep. In addittion, on our second and last night lound banging on doors at 2:30am as drunken male guests tried to get in to the wrong rooms (to which Reception said in a laugh - it was a group of lads that were drunk - not our fault).
Service at breakfast was attrocious with a table set up especially for us on the first morning on top of a tablecloth covered in breadcrumbs, Jam, butter and coffee stains - and changed when I refused to sit there. Staggeringly we were shown to a table in the same state on the second morning, with the excuse thst they were very busy.
In could list the faults forever, and as usual, on the morning e left, depite the fact that they were "busy" there was no one in responsibility to talk with -just a requerst to write in.
This hotel is not 3 star - it hardly deserves 1 star.
Believe what you read on Tripadvisor
Absolute rubbish avoid at all costs
booked a room for overnight stay requested a smoking room when arrived all things requested not given room we were given was badly needing cleaned and updated staff very unhelpful would not touch this hotel with a bargepole, left early and booked in elsewhere no refund offered
Overnight stay only. Staff helpful and friendly. Sawney Beans restaurant was average. Room clean but could do with an update.
Bedroom refurbishment ongoing.
For best rooms request 'Burnock' or Park House Executive rooms and suites
Avoid this place
We unfortunately booked this Hotel for a one night stay. A BIG mistake .The rooms were musty and not clean. Even when moved to what they termed a Superior room wasn't much better,Uggh.
Do not go there.
Ongoing work over Winter months has seen upgrading work to Leisure facilities and refurbishment of bedrooms.
Recent appointments also included Head House keeper, Head Chef and Restaurant Manager who are all striving to make improvements throughout the hotel