Okay - but not much else

Stayed here for business reasons and booked a single room. Huge, very comfortable bathroom, but extremely small, crowded bedroom, with small bed. OK for 1 night but not for 3. Room in need of updating - I know other single rooms are much bigger so if you are after a single room, make sure you check what size you will get before booking. Conference facilities okay, but nothing more and there are much better around. I needed to post an urgent letter, which I did at reception, but it never arrived. I have stayed in better hotels for the price and was quite disappointed.

Good location and a cosy hotel

After having had to stay at the quality hotel the week before (NEVER GO THERE)! The Burlington came as a pleasant surprise. I like MacDonald hotels. I have stayed with them in Stratford-upon Avon, Chester and Edinburgh and have not been disappointed.

Like the others I have stayed in the room was very tidy if not a little old fashioned although I understand that some more modern rooms are being developed at an additional cost to stay. It was very clean the only disappointing thing being that where things like the headboard had been moved holes in the wall had not been filled in.

The bed was very comfortable and also absolutely HUGE however it had blankets instead of a quilt, which personally I prefer. The bathroom had excellent toiletries but be warned the non-slip mat is in the shower for a reason. I came a very nasty cropper the first night I was just stopped short from breaking my leg. I don't know what they clean the bath with but whatever it is it beware the bath!

Room service was disappointing. The first evening my chicken came with literally 2 inches of gravy on it and the second night the fish part of my fish and chips was not very nice at all. Breakfast was also in my opinion a little average.

When I was there the bar was mobbed with a conference and the barmaid struggled to serve everyone but she did try hard. The location of the hotel is great right in the city centre on New Street.

All in all it was a fine stay. Nothing spectacular but then again nothing too much to grumble about. So far I have stayed in the Quality, Malmaison and the Hyatt I would probably rank this behind the Hyatt and just a little behind Malmaison although the price is a lot cheaper.

Sophisticated hotel in the Midlands

It was a pleasure to stay here for two weekend nights in early December, 2004. I cashed in some of my Fairfield timeshare points through the ---- website. The professional and friendly staff allowed me to check luggage early in the morning, even though my room was not ready until the regular time in the afternoon. A superb breakfast buffet each morning was included in the deal, with orange juice and coffee included free. This was once an old railway hotel, so it has character and charm. My single bedroom was somewhat small but nicely furnished and the bathroom was excellent. I was using a four day British rail pass to explore England, and this location could not be better. Not only is the hotel directly adjacent to the main "New Street" train station, but service is available to all points. It is a good alternative to base yourself here rather than London if your train pass allows unlimited travel. The fast trains connect to London's Euston Station every 30 minutes and the journey is just over one hour. Birmingham itself is a nice city with scenic restored canals and fine shopping.

Not exactly inspiring!

Stayed in this hotel in December overnight whilst attending a Christmas party. The hotel itself isn't one I would particularly stay in again - it was a little "rough around the edges" and the internal decor was a little lacking. Also, I stayed in a non-smoking room which needed the window opening for several hours to get rid of the smell of smoke! To make matters worse there was an ashtray left outside of the room for someone to collect. On arrival at the hotel with 2 large suitcases none of the door staff made any attempt to help me. I cannot fault the receptionists on both checking in and out - they were very polite and helpful. The breakfast was average for a hotel. Not a great hotel and I would not recommend staying there - you are better off at Malmaison.

Burlington in Birmingham is fantastic!!

We went for dinner into the the city center.

After a great evening in the city we don't wanted to drive home so we ask for a double room in Burlington Hotel.

I can tell you this hotel is fantastic!

The room was so nice and you feel like in a dream.

I enjoyed to stay there for this night.

The room and also the bathroom are very big.

Breakfast in the morning was delicious.

A good start for discover the city!!

We also stayed in a hotel in Sutton Coldfield which has also 4 Stars. But you can't compare it!!

Only if you can't find a park bench!

Used to stay here a couple years ago, may be it's changed recently.

Although cheap for a city centre hotel, I paid £70/night, this is a seriously substandard hotel, in poor decorative order, many rooms are very small, shower was faulty, TV broken, staff with a bad attitude.

Worst thing is sometimes the above average la a carte resturant switch to producing carvery style self-service of meals that remind me of school dinners. I guess the chef has a day off or they are busy catering large parties.

Left my heart in the Burlington

i thought the Burlington would be expensive compared to the Briar Rose - it is but the customer service is the best I have had and the Executive rooms are superb with a good eye for detail. The Restaurant is good but the Sommelier needs to know about some cheaper wines !! I feel it is worth the extra bob or two to have a room here as you do feel valued.

Mixed feelings

I stayed at the Burlington for a weekend in December. Its a splendid building and the dining room is particularly impressive. The breakfast (Buffet style) is excellent. However I found the staff somewhat unhelpful and it is difficult to have a meal in the evening without going to the rather expensive restaurant. A word of warning do not make any phonecalls from the hotel rooms....very expensive!.

Fantastic, Made My Weekend

We went to Birmingham on Thursday and checked into another hotel (Fawlty Towers eat your heart out!). We decided to move from this hotel over to the Burlington which was the same price but a totally different experience.

The hotel is situated in a small arcade of boutiques which gives it an exclusive feel. The hotel reception is large, bright and the staff are very welcoming.We checked in and were offered help with our bags. I think that there was some problem with our booking so we were upgraded from a double to a triple, I don't know what the problem was because the staff sorted it out without causing us any hassle.

We went up to our rooms (one triple, one single) which were bright and airy. The triple room was huge with a table, two big armchairs and masses of storage space. The bathroom was huge and the shower was a powerful one. The complimentary items were refilled daily and if you required anything, you only had to ask. The staff were so nice and always greeted you in passing. If you asked any questions, they were willing to go and find out for you if they didn't know.

The breakfasts was buffet style and they also catered for individual tastes (I'm a veggie) all you had to do was ask. The restaurant was very reasonable (they gave us money off vouchers too when checking in which covered the wine!)

The hotel is situated in the middle of the shopping area and everything is within walking distance which was handy for dropping off your shopping a few times a day!!!!!!

All in all this hotel was a fabulous hotel, exceptionally clean, convenient and a pleasure to stay in. It was exceptionally reasonable and I would recommend this hotel in second.

The Burlington, New Street, Birmingham

What a splendid hotel with 112 rooms it reeks of quality and grandure.. Although built in victorian times it was fully refurbished in 1995. It is privatelty owned and with 4 stars offers the finest quality and service. It has also got a purpose built conference suite able to have about 450 delegates. The Berlioz restaurant has fine cuisine. There is a leisure centre on the top floor.