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Historical Traveler Reviews Econo Lodge Williamsville
NOT the Ritz Carlton
How I wished I had read all these reviews before I stayed at this Ramada. We had traveled to Lake Placid, New York to visit relatives. From there we had booked our stay at the Ramada Limited. Upon entering, the entire building had an odor. I'm not sure what died there, but it was stifling. We had pre-paid and after traveling all day with three kids in a car we were ready to relax. The room was dirty, smelly, old and quite possibly the nastiest room I have ever or will ever encounter. There were cigarette burns on the furniture, crumbs on the chair and floor, an old stain in the sink that looked like blood, holes in the wall that could very well have been peep holes. You could not see out of the windows as there was a film of some sort on them. We immediately decided to go visit Niagara Falls that night so we could leave first thing in the morning. We returned to the room around midnight and slept in our clothes which we immediately put into a plastic bag in the morning. We too checked out the pool only to discover it was dirty and green. Nothing about this hotel was clean. The hallway carpets were all stained. The walls were stained. Nothing was vacuumed. In the room pipes were scantily covered in a foam like material exposing most of the metal. I wouldn't recommend this hotel to my worst enemy. I think a prison might possibly be more inviting.
I was visiting my relatives in Buffalo, N.Y. and was attracted by the airport shuttle this hotel offered. I paid for myself, my cousin and my mother to stay here. UNSAFE: the bathtubs were so slippery my cousin almost fell. The curtains were covered with paint; lightbulbs had been removed from the fixtures; plugs had been removed from the outlets behind the bed. There was mold around the bathtub and an inch of mold under the soda machine.The cleaning staff did not close the door completely so it was unlocked and anyone could have gone into the room while we were out. The Ramada owner offered one free night (with restrictions) to compensate but I would never consider staying there again. This hotel is UNSAFE and DIRTY. I hope this review helps others who might be looking for accomodations near the Buffalo International Airport.
Lots of room for improvement...
The closeness to the airport is convenient, and the shuttle service was very good. The hotel itself, however, was dirty and the bed was extremely uncomfortable. The hotel was loud, too, with weird sounds coming from both the heater and the exposed pipes in the room, and from some of the other guests, who were yelling all night. Not recommended.
Old and dirty truckstop
My husband and I stayed at the Ramada Limited this past weekend as part of a bus trip to a football game in Buffalo. I did check it out on TripAdvisor prior to travelling, but we had no choice as it was included in the price of the trip. I figured for one night, how bad could it be?
Although the staff we very friendly and helpful, the motel itself was really bad. Walking from the lobby to our room, we saw in the hallway a toilet brush lying on the floor. The walls in our room were stained with black scuff marks, there was an inch of dust everywhere from the chairs to the TV console. The sheets had cigarette burns in them and the blankets looked at least 10-20 years old. The beds were as hard as boxsprings as described in the other posted review. The bathroom had old fixtures, i am guessing from the 60's or 70's and there were blobs of plaster and grout everywhere from an obvious very quick fix repair job. The bathroom door had swipes of paint across it, making it look like a mark or stain was covered. When the bathroom steamed up from the shower running, it was obvious to see from the swipe marks that the mirror had only been cleaned in the area just above the sink, the rest was untouched. There were arrows marked in pencil on the tile in the shower, i assume left over from some repairs.
We saw the pool from outside the building and it looked very small and not appealing. Driving up to the place, the drapes in the windows look shabby and old. One of our drapes was missing the rod to open and close it and it had to be dragged across by hand.
We took advantage of the free airport shuttle in order to get a rental car. The ride to the airport was fine, but the ride back was scary, the driver was speeding the whole way and we were tossed back and forth across the van as he took corners. We did not risk eating there, and instead of the free continental breakfast we walked to the Cracker Barrell restaurant next door.
The staff were extremely pleasant, but it did not outweigh the fact that the motel is dirty and old. I would never stay here again.
Don't Waste Your Money
This hotel is a huge waste of money. In May 2005, my family stayed at this hotel because I had researched it on the internet. Unfortunately I had not visited TripAdvisor's site before I booked this hotel.
When I arrived at the hotel I entered the lobby and the female clerk looked up but did not say anything or acknowledge me. I approached the desk and she still has not said anything. I told her that I was checking in and gave her my name. She turns around, grabs a tissue and blows her nose. Without washing her hands she asks me for my name again. I told her and she said that it would be $66.00. I asked her why it had changed from the $89.00 I was quoted on the phone. I asked if the room had a microwave and refrigerator, that was the description given when I booked the hotel. She said no. I told her that I had a confirmation number and that was the type of room I wanted. She said that she didn't know what to tell me. All during this conversation this woman is coming off as rude and snotty. Not once did she smile or apologize for the mix up. A male worker came up to the counter and proceeded to magically find a room with a fridge and microwave that was available.
When we entered our room it was extremely rundowm and unclean. The bathtub actually had pubic hairs in it. The Ramada web site describes this hotel as "newly renovated", I'm not sure what their defintion of that is. My daughter was anxious to go swimming so we went to the pool. The pool area is disgusting, there were several bugs floating in the water. It was late when we checked in and with two small children I was in no position to search out a new hotel.
When I checked out the next morning I told the worker that I was very unhappy with my stay. She said that I could write my concerns on a comment card. When she searched for a card she could not find one and told me to contact the 1-800 number. I have e-mailed the head office of Ramada but it has gone unanswered.
Please save your hard earned money and do not stay at this hotel.
Worst bed on earth
This hotel has very good rates, and you will find out why. Actually it is pretty simple, and it was clean when we were there. But the bed was awful. It had to of been the cheapest mattress I have ever slept on. It felt like a boxspring. I would not stay here again.
The place is a pit
We stayed here with our soccer team for a tournament in Buffalo. The rate was fine (over the internet) but the place is old and seriously in disrepair. Our bathroom had mold all over the top of the walls of the shower, and there was hardly any grout in the walls. the staff was friendly and breakfast was fine. the pool area is yuckky. The place needs a serious cleaning and renovation.
For a no-frills room near the Buffalo airport at a no-frills price of $39.95, the Ramada Limited was a good choice. There was no renovation racket like in the older reviews and staff was friendly and welcoming.
Our "business class" room was large and faced away from the highway; it had a small fridge, microwave, coffeemaker, ironing board, hair dryer and sizable TV with cable and movie perks. Continental breakfast was included, but don't get excited, it was coffee and juice in styrofoam cups and marginal Danish pastries. We did not avail ourselves of the indoor pool or airport shuttle service, but both were available and included. Everything worked well -- water pressure, bathroom heat lamp, etc., so all in all while this is not the Ritz by any stretch of the imagination, it was certainly a good value and fit our needs during a recent family visit in Buffalo.
Ramada --- very poor
Recently , my girlfriend and I were attending a Concert in BuffaloMy girlffriend booked the Ramada Limited - Williamsville for one night July 15 th 2003We arrived on July 15 th , in the aftertoon and promptly checked into our roomThe room itself was spacious , but lacked recent paint and updating , in my opinionWe had reservered the room online , so we had recieved a good price .We attended our concert that night ,and returned late to our roomThe next morning , prior to 1000 am , I heard loud banging and furniture moving in the room above usOur room was on the main floor , with a big pane of glass .I thought perhaps customers were moving out and were noisyWhen the noise persisted , and shook our glass window , I looked out in disbelief ,The Ramada staff were throwing furniture out the window from the room above and it was landing on the grass, beside our room window on the main levelI quiclkly got my digital camera and took several pictures .It was 1130pm by this time , just then the Hotel Clerk ,called to remind us of our checkout time , which was 12 noonI said we have furniture being thrown out above us Almost hitting our window ! This also woke us up !She said , "We know , its a renovation "I asked myself why @1000 am on a WednesdayShe responded with " Why didnt you call the Front Desk to ask us to stop it !I was flabbergasted , I mentioned to her that I had pictures of this event and that I would persue thisShe didnt seem to care !Very poor attitude for a manager .Might I add , very unsafe for the ramada workers , who had no safety helmets on or safety equipment , and were kicking boards with nails , with no safety shoes on eitherIm just glad that any of this "reno" never went through our hotel window !Very Poor , Dont Stay there !John PiercyPSwe emailed the customer service from Ramada and received a form letter in reply asking us to take it up with the Williamsville Manager !Not a chance !More POOR Customer relations !
It really was this bad!!
We recently needed rooms in the buffalo area for my sons wedding. We are from down state Ny and did not know the area well. We selected Ramada because of your reputation for clean rooms and good service. We posted the site on our web-site so traveling guests could all stay at the same location. We ended up booking a total of 16 rooms for over 25 people. I must state clearly that I have traveled all over the USA and the world and have never experienced so disappointing a location. My wife and I where embarrassed that our guests had to stay in a hotel as bad as this one. Not one guest had a room that was acceptable, they where dirty, unkempt and had many problems. Our rooms are a good example, room 153 had stains on the walls that looked like someone had been murdered in the room, the ceiling had red marks in it, the air conditioning was either on or off nothing in-between, the shower sprayed water all over the bathroom and the toilet overflowed, flooding the room twice, on the day of my sons wedding we where forced to use my sons bathroom to get ready. My sons rooms where no better, a yellow substance leaked from the bathroom ceiling and the room smelled like mildew. All of our guests experienced similar issues. Honestly we would have left but it was impossible to relocate everyone, so in effect we where hostages at this substandard, dirty hotel. The staff was helpful but could not make up for the condition of the property. When I was checking out I discussed these issues with the desk person and basically was told they know everyone complains, but there was nothing they could do. As I drove home on sunday I realized I really should have refused to pay our bill and should have really made more of an issue of the condition of the property.
TripAdvisor Reviews Econo Lodge Williamsville
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