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Historical Traveler Reviews Brookstreet Hotel Ottawa
Great place to plug and play!
I stayed at Brookstreet at least 5 times over the last few months and it is one of the very best hotel I stayed at. A strange location for a luxury hotel but for a corporate traveller it is a gem. My wife recently came with me and she enjoyed every moment.
To European standarts it is very affordable. I wish I could find the same deal in Brussels.
Brookstreet "Crookstreet" Hotel
Part of deciding to stay here was due to reviews on this site. We like boutique hotels and indeed, this one was decorated nicely - very contemporary - and gave us ideas for our own home. The kids liked the kiddie pool with its toys (though squirting seesaw is dysfunctional and squirts water onto pool deck causing slip hazard).
Fitness staff were very nice and one gave a great breakfast recommendation not far away.
Though the absolute lasting impression was the nickel and dime-ing. There is an underground garage. Well and good. But they charge 9.95 a night plus taxes to use it - this mind you when the garage is not staffed by an attendant and the gates are always up and you don't use the card they give you and secondly - the place was nearly empty! And there is plenty of parking out front. Desk clerk response was " well, it costs money to build, maintain, monitor cameras". They should learn the trick of charging an appropriate nightly rate and just say "parking is included for guests". You are asked to initial that you acknowledge the charge when you check in - but you don't realize the lunacy of it until later.
Next issue is ANY use of the phone and you get charged for the attempt - I say attempt because even of no one picks up at the other end and you hang up without talking to anyone - you will still find a charge on your bill. The response "Any successful connection is charged whether or not the call is completed." So, bring your cellphone.
Lastly, attention to detail isn't comprehensive. The printed room/hotel guide is not up to date. As a previous reviewer noted - they didn't have children's amenity as would be mentioned in the guide. Well, they don't have it any more apparently. And the guide mentions a retail gift shop - no more! The guide was also confusing with the cutesy subject headings they use.
Sorry, I won't be returning.
Very Hip, not Very Helpful
You'll find all the trappings at the Brookstreet...luxe surroundings, state of the art gym, everything very sleek and modern (the shampoo and conditioner came in nifty little tubes, not the usual hotel mini-bottles). We ate at the lounge and the food was wonderful, even if Pan-Asian-fusion is getting a bit old. Prices are high ($9.50 a glass for house wine) but not out of line with other similar venues.
Unfortunately, the staff is more about preening in black t-shirts than they are about carrying your bags. We showed up at the end of a family holiday, laden down with bags, to find no porter at the door. My husband ended up finding a cart and getting everythiing upstairs. On the way out there was an uncommunicative barrista type at the door, but he barely could figure out how to hold the door, let alone get the luggage in the car. I personally prefer "old fashioned" service--guys making a living helping with luggage, giving directions and helping you find a cab.
Other staff was friendly, but in general the hotel was not particularly well run. They had run out of toddler toys (meant to be given to children checking in) for example. Not a must--but its the kind of oversight you rarely see at first rate facilities.
Certainly a decent value, but don't expect super-luxury service.
It was wonderful :)
What an amazing hotel so beautiful. My husband and I were there on
a four day holiday and had such a fantastic time. We did the Cassnova pack for the first night and the Be Smart for the next two it was very was great. We loved the breakfast in bed it was sooooooo romantic. Their gym was state of the art. The only thing was the pancakes were a little over cooked but the rest of the stay made up for it. The shirmp tacos were amazing and I had a really yummy Pina Colda. The only thing is if you are not driving it is about 1/2 hour outside of down town Ottawa. So if you want luxury and don't mind a bit of drive then that is were to go:) Hope this helps.
A great weekend getaway
My husband and I booked a weekend getaway at the Brookstreet using the "Be Captivated" package. The package included two $80 spa credits, one night in a junior suite, dinner and breakfast.
The spa services were wonderful and the staff professional. The room was impeccable with lots of comfy pillows and a great bed. The food was delicious and the service beyond reproach.
Be warned that the hotel is located in what is essentially, an industrial park (in a high tech area) with no tourist sites nearby, although there is a golf course next to the hotel. We are from Ottawa, so this wasn't an issue for us.
Luxury Without The Pomp
A group of my extended family descended on the Brookstreet Hotel last summer from Scotland to attend my cousin's wedding. What a fantastic place!
We arrived at 2am (7am UK time) absolutely exhausted but that was all forgotten when we saw our luxurious room. Large, comfy bed, exquisite bathroom and a good-sized room for my girlfriend to leave her various outfits scattered about over the course of our 4-day stay.
For a 5-star (I think) hotel, the staff were fantastic without any of the snootiness you sometimes get at upmarket places. They were attentive without being in-yer-face and when my girlfriend (yeah, her again) managed to spill her drink the waiter mopped it up with a joke and brought her an ever bigger one moments later free of charge.
One morning there was a rolling procession of family members appearing for breakfast and, although there were plenty of seats througout the restaurant, the staff were more than happy to seat us all together and take our orders without any complaint.
The pool was also great for a dip while my mum seemed to enjoy the drinks cart that brought her several G&Ts as she played a round of golf on the course next door. By the end, as I watched from my hotel bedroom, I couldnt tell if she was playing a bunker shot or making a sand castle.
Only criticism, if any, is that its a bit out of town but it only cost about $20 in a taxi from the airport. An incredible place and we would go back.
Outstanding in all respects
Stayed at the Brookstreet in October, 2004. Everything about this hotel was outstanding - the food was superb, the spa, the rooms, the site - probably one of the best hotels i've ever stayed in. five star service. I don't golf, but the adjacent course looked lovely.
By far one of the best hotel's in the Ottawa region!
I enjoyed my stay at Brookstreet on December, 2004. This is by far one of the most beautiful hotel's I've stayed at. The decor is very trendy and hip (kudos to the designers). I stayed in one of the Deluxe rooms (around $200.00 for two people) which was absolutely beautiful. The room was very spacious and the view was nice. The staff at Brookstreet are absolutely wonderful, the food at Perspectives restaurant was excellent (even though I only had a chance to try the breakfast out it was delivered to my room within 15 minutes of placing the order!). This visit, I did not have the chance to try the spa out, however I look forward to my next visit. Great job Brookstreet!
We had the pleasure of staying at the Brookstreet Hotel on November 20, 2004. We had a Deluxe King Balcony room and were very pleased with the accommodations. The bed was heavenly, the view spectacular, the washroom spacious and complete with great toiletries. The following morning we walked in our plush robes and slippers to the Au Naturel Spa for a relaxing massage. Later we enjoyed a delicious brunch in the Perspectives Restaurant. Overall our experience with all facets of the Brookstreet were exceptional. We look forward to our next visit!
Style AND Substance
A friend recommended Brookstreet after staying there. He ranted and raved so much I figured I'd try it out...and I'm glad I did! The hotel is beautiful - easily the nicest and 'coolest' hotel in Ottawa. Very trendy and attention to detail all over the place. The staff are really great - my secretary booked the wrong details for me, but they handled it professionally and quickly fixed it for me! The food was phenomenal, though I only had dinner one night, but the golf course - unbelievable. Truly gorgeous course, but too much water! I lost more than a few balls...
Stunning hotel. I won't be staying anywhere else when I come back to Ottawa - good to see a hotel with style finally in the nation's capital!
TripAdvisor Reviews Brookstreet Hotel Ottawa
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