Where is the charm?...

Stayed several nights at the Britannia Adelphi. The room was ok enough, there seemed to be ok banquet facilities although we did not use them, but overall, there was very little charm. The staff just seemed to be going through the motions...barely...

A disaster unfortunately

The Adelphi once was the best hotel in the city -- and it is still beautiful with wonderful large rooms. Unfortunately the staffing is a disaster. Rooms are dirty, staff is horrendous. I was not given my phone messages. The parking garage attendants are no where to be found. One of the worst hotel staffs I've ever encountered.

Christmas day lunch apalling

the worst christmas day lunch i have ever had

total chaos

patronising attitude and grossly overpriced

a shambles

I'd rather sleep on the council tip......it's cleaner

I stayed at the Adelphi nearly 3 years ago, and I'm still having nightmares about the experience. It was the most disgusting, filthy, degrading, apalling, and down right unhygienic experience of my life. It started with me booking in, and being advised that I'd been 'put in with a bloke from Holland', because apparently he was attending the same conference as me. And when I complained, I was told "You never know - it might be a good night!!". After

advising the receptionist I didn't appreciate her humour, I was then given my key. A key which opened the door to the biggest cess pit I've ever seen in my life. The bed was unmade, and filthy. There was rubbish all over the floor. Used tea and coffee cups everywhere. Sick on the carpet. But that wasn't the best. I went into the bathroom only

to find excrement everywhere. And when I rang the reception desk to complain, was advised "the cleaners aren't working now - could it wait until tomorrow?". They wouldn't change my room, as they said they didn't have another to put me in. I wondered whether they meant they didn't have another 'clean' room to put me in.

I'm feeling sick just remembering the whole shambolic experience. To be honest, even if I was on my last legs, and in desperate need of food and shelter, I'd rather take my chances with the tramps and feed out of a street bin, than go in that horrific dump again. Rude staff. Disgusting conditions. And then they were horrified because I wouldn't pay the bill......and still haven't. Filthy rotten dump. I wouldn't even recommend my worst enemy to sleep in that hotel. If you can't find anywhere else but there in Liverpool to stay, then take my advice -

cancel your holiday and go another time.

Please improve this wonderful hotel!

We booked again this year (2002) for our regular short break to Liverpool on the basis that the hotel had been completely renovated. Granted, the rooms had been painted and replacement (not new)furniture in the bedrooms but still not acceptable by today's standards. No shower curtain? Water went everywhere! Corridors gloomy with prison-like outward opening doors and flickering lights! Lifts were dated, noisy and didn't inspire much confidence. Check-in was slow and reception toilets were dirty, smelly and most light bulbs had blown. Replacement sofas in the main lounge were not in keeping with such a beautiful, grand room. They were all different shapes, styles and colours - looked like a furniture showroom! Spindles leisure club was lovely but to charge residents £5 was excessive and seemed unprofessional of such a large hotel. Fantastic location but in real danger of going out of business due to arrival of several, better alternatives. Brittania, you must make this place a showcase hotel or, I fear, it's a case of do or die!

Dump

I have just spent four nights in this "hotel". I travel a lot in my job and have stayed in many hotels but this has to be the worst hotel in Britain, the staff are officious to the point of rudeness (that is the ones who can speak english). If you complain nothing is done, the lifts kept breaking down, the room was basic but there was mould on the inside of the window frames, the bed cover was ripped, and you could easily injure yourself trying to open a window, the shower fittings in the bathroom was loose more water came out of the joint than the shower.

They have the nerve to charge £5 per night for a car park which closes at eleven oclock. My cvolleages who also stayed there at the same time also have similar hooror stories. Brittania hotels should be ashamed of what they have done to what was once (many years ago) one of the grandest hotels in the country

St Patrick's Weekend at the Adelphi

My wife and I spent March 15th & 16th 2002 at the hotel as part of a 'Beatles Weekend' booked through a travel agent. The hotel was clearly very grand at the time it was built and is still impressive in its size and scale. Some of the facilities, however, are dating a bit. Check in, for example, took far too long. The room was adequate without being excellent....too hot, for example, and the window wouldn't open....but it was clean and the bathroom was equipped well. The bars were an experience....one of the ones with a separate street entrance was so full of dubious types that the hotel locked the door between the bar and the hotel foyer! The other bars were ok, though. Worst part? The (included) evening meal in the main restaurant was unacceptably poor. Of the four main choices advertised on one occasion only two were available each night, and the quality was only adequate. Breakfast was marginally better.

Hotel location is excellent - you can walk to most things of interest in the city. Parking (which you pay for) is in a garage but only really wouks if you don't need to come and go in your car.

Certainly it is lively and you get a vibrant and fun feeling about the place. When the pubs empty it gets noisy outside. I saw one 50ish guy fall asleep in the lift between floors 1 and 5 !

Would I recommend it? Yes, for a fun and interesting base in the middle of the city. If you are an overly sensitive or sophisticated person, probably not !!

Nice from far but far from nice!

How does this hotel manage to get/keep 4 stars?!

The waiting staff don't speak much English. They drop your food in your lap and fill your tea cup AND saucer.

I handed 2 shirts in at the concierge to be laundered and they went missing. I can't get the management to replace the shirts. They don't return my calls and there is no reply from the feedback form on the Britannia website either.

Don't go there! Seriously. For value, try the Gladstone. For facilities, try one of the other big hotels in the city.

Nice Building outside-nightmare inside

My wife and me arrived for a weekend in this hotel. Rude service, dirty rooms, the TV didn´t work, the blanket was from a horse in the 1920´s, 23 minutes waiting for a pint of Lager, I only put knife and fork down to make a small pause and without a word was the whole plate rushed away by the waiter, with the trip the hotel offered a "Beatles-Tour", I asked the receptionist for Information about time, location, etc. - the answer I got was "I suppose it´s about the Beatles". Nice building, rotten rooms, rotten service, rotten prices. My complaint, written and sent to the Management 2 weeks later, was never answered, what a surprise!!!!

Unless you like a good row, don't bother.

What a shame that this great building is run by a company that doesn't really care for the hotel industry.

I had to clean the windows so that I could see out of them.

I was willing to forget about that but the night duty manager's attitude means that I'll never be going back there.

The manager attempted, several times and physically, to stop me entering with a spring roll in a bag. He claimed that they had a policy about bringing in your own food. He also claimed that the policy was displayed in the rooms and on the hotel's web site. He wasn't able to guide me to the information in the room and there's nothing on the web site.

The morning duty manager wouldn't come to the front desk to deal with my complaint.

It's not the policy that is annoying, it's the lying to a guest and attempting to forcibly remove a guest's posessions (albeit $2 worth of take-away) that I found disgusting.

Rather than this being an isolated incident with one rogue employee, I was met with unprovoked unpleasantness from his colleagues.

His coup-de-grace though was his claim that, "I don't need rules to feel superior to the guests, sir."

Really, don't bother with this place, there's other hotels in Liverpool for the same price that don't abuse the guests and clean the windows every so often.