Great break

Had a wonderful few days here. Staff very friendly and helpfull. Superb breakfast/brunch. Excellent bar staff and great ambience. Would not hesitate to recommend this hotel to anyone visiting Frankfurt.

Best Breakfast I've Ever Seen!

This hotel had a breakfast spread like I've never seen. We had the choice of everything from sushi to sausage. One morning we were surprised to find caviar! I have never had a complimentary breakfast like this in any hotel! The room was very large and newly remodeled. the staff was friendly and helpful. We enjoyed the web access in the lobby to email friends back home. Hotel was nice.

The only downside was the area which had construction (of another hotel) and hopbahnhof near by. However, the hotel more than made up and would stay there again.

Hogwash

So what does a hotel do when they're fully booked despite the fact you prepaid for the room (in this case Expedia)? Of course, they place you in a better hotel, fully paid, with a free taxi ride (after all it's their clerical error). This happens quite a bit and I'm very understanding. The Hotel Bristol is a modern, hip 3 star hotel. "We are sending you to a 4 star hotel even closer to the train station." Sounded fair to me so I agreed. Well we got the free taxi (not that we needed it - it was only 5 minutes walk away) and we did get closer to the train station. However, the Hamburgerhof Hotel is a dingy 3 star hotel. So the Hotel Bristol just lied to us. Shame on them. Doing the wrong thing is bad business. I encourage everyone to avoid this hotel based on poor ethics. If they did it to us (and a few others we talked to), they'll do it to you as well. You can't trust them to do the right thing.

However, if it does happen we try to find a hotel meeting the needs of our guests. Often people book our hotel due to our standard and the location near the mainstation. Consequently, we worked together with the Hamburger Hof. Due to several complaints regarding the hotel we looked for another partner. Therefore, guests will be get a room and a hotel with the same standard as expecting from the Bristol Hotel.

Nevertheless, we want to distinguish that the situation of being overbooked is absolutely a uncommon one for us.

Fantastic hotel

This was our second trip to Frankfurt and what a fabulous time we had.

The hotel is very easy to find and very central, staff were extremley friendly and helpful. Highly recommend the cocktails in the bar - expertly made and wonderful tasting!

We shall definately be returning.

Nice package

Spend two nights during christmas time and this hotel was just renewed.

For special rate 70euro this hotel was a bargain. Rooms were clean and spotless. service was all the time quality and downstairs lounge was perfect place to chill after long day in Frankfurt. Location is right next to railway station, which is not regarded as the best area, but this place was definately standing out bright.

Got Lucky on This One

We avoided booking this hotel, due to the review here, but, when we got to the one we booked, thay had roof leakage and sent us to the Bristol. The staff was very friendly and helpful, ie. they had champaign for guests in the lobby, and the room was clean, and comfortable for the price. As to finding it, its about 3 blocks from train station, and anyone with a map can find it. The breakfast was more of a brunch, with bacon, eggs scrambled and hardboiled, sausages, every kind of fruit and juice, cereals, breads, yogurts, jellies and jams, anything a normal person would want. We noticed lots of businessmen taking advantage. We would certainly return to Bristol if we stay over in Frankfurt.

Hotel Bristol was average.

The hotel was difficult to find, even with directions from the staff.

The rooms were spacious, with tiny bathrooms. The rooms were clean, and had contemporary coloring and decor. The breakfast was included in the price of the room. It was average, a nice selection of foods but not as fresh and delicious as others we had been to. Parking may be a problem, we got lucky and found a spot right out front on the street. The hotel had construction going on while we were there, in July 2003. If I am back in Frankfurt again, I probably will look for another hotel, since this one was only average.