Bristol Marriott Hotel City Centre
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Historical Traveler Reviews Bristol Marriott Hotel City Centre
Good facilities but reception and lifts awful
My requested 'quiet' room was on the 10th floor facing the main road not the quieter park side. I was also very near to a family with a crying baby! However it was clean and comfy with everything I needed and I slept reasonably well. I prefer baths to showers but if I had waited for it to fill I would have still been there after checkout time! The shower had to do.
Really annoying problems:
Even though there were 3 lifts, twice in the 24 hours I was there I waited for up to 10 minutes for a lift to travel down. There was no obvious reason for this. I can only assume 2 lifts were being 'held' leaving only 1 to do the work of 3.
Reception was awful. Very slow and inefficient, sometimes with only one person on duty even when busy. Long queues most of the time with no 'quick queue' for car park ticket validation. To use adjacent NCP car park at the reduced rate (£7.50 for 24 hours come and go as often as you wanted) you needed to get your parking ticket validated at reception each time you took your car out. Each time you had to join the back of the queue of people checking in and checking out. The trainee concierge knew nothing of procedure (or indeed anything else about the hotel or area) and was more hindrance than help.
Checking out was extremely slow. A promotion meant you could get a £50 voucher if you paid with VISA - this was a laborious procedure. Quick (automatic) checkout meant you would miss out on that so people queued.
I found the car park a frightening place with strong-smelling urine puddles in the stairwell. As a female on my own I was not happy each time I had to go to my car.
Though rather tucked away past bars and restaurants the swimming-pool was very inviting and not crowded though rather cool. Ditto the gym (strange layout - one floor up from the pool).
The breakfast was excellent and the restaurant staff very pleasant and efficient.
Clean, large, feather comforters!
What a great surprise walking into this hotel. The pictures on the Marriott web site don't give this hotel the appearance it deserves.
The beds had feather comforters, and even a think feather comforter between the top sheet. So the bed was so comfy for a hotel!
The in-room coffee was convenient. And we had 2 double beds in our room which we needed for our kids. We had a small balcony facing the park, so we opened the door at night to get some fresh air. There aren't many rooms with balconies, but I think maybe the "family" rooms do.
I suggest bringing an outlet converter as they were all out of them. This is a huge hotel, and I don't think they have too many in stock. We walked to the other Bristol Marriott and they gave us one, though.
The traffic was terrible when we left on Monday morning, however. I'm not sure whether it is that way all the time or only this day. There were no accidents. We were travelling to Bath and it took over an hour to get through the small city.
I would highly recommend this hotel. The staff is very friendly and everything is very clean. The pool is large and there are wet and dry saunas if you enjoy those.
I agree with most of what's been said already. Rooms are decent, nice bath - pretty much on par with most 4* hotels in the US - Marriotts, Hyatt, Hilton, etc... I won this through PL, so the value is exceptional.
About noise. I also had a room facing east (the main roadway), but on the top floor (10th). Traffic noise did not bother me a bid, even though if I were to stand near the window and pay particular attention, I can hear it. However, the A/C unit's noise probably will drown out traffic noise anyways.
I forgot to bring a swimming trunk, so didn't try out their heated pool.
Finally, yes, the location can be better; but Bristol isn't a very large city. I had dinner late in the evening by the Floating Harbor near the Bristol Bridge, and it's a just a 5-6 minute walk through the Castle Park to get back to the hotel. Perhaps double from Harbourside, but still acceptable.
Don't be put off by the exterior
A quality hotel indeed - all communal areas seem to have recently been refurbished and the room was decent, complete with a bathroom 100% free of mould (a rarity in most UK hotels), and a potent heating / air conditioning unit.
Seems to work out quite a bit cheaper than the Royal Marriott and although the room was smaller, it was better decorated than any that I have ever been allocated at that hotel. If you're not worried about a grand looking exterior and a slightly more central location, choose this one over the Royal.
Nice leisure facilities but noisy rooms on road side
standard marriott with convenient location for city centre offsetting brutal looks. excellent sauna and steam room - properly hot which is often not the case - and nice pool if not too many people are in. rooms overlooking the urban expressway are noisy - park side is much quieter. £7.50 for parking in adjacent NCP - little secure street parking around.
First impressions and the exterior of this hotel is plain ugly but do not be put off. With a recently completed refurbishment, great service and relaxed atmosphere, the inside common parts of the hotel were excellent. The rooms are very comfortable in the corporate marriot style and the breakfast fine. Location is good for the city centre although Clifton is a considerable walk away. We really enjoyed our stay and will be coming back.
A Great Hotel
We stayed 3 nights in this hotel and were very impressed. The staff were excellent and extremely helpful. The hotel itself is beautiful and the food excellent. A great location and lovely rooms. Would definitely return.
A Marriott City Centre Regular
I travel weekly to Bristol on business and find myself at the Marriott City Centre for the proximity to my office and the reward points. Truthfully, you'd find much better locations for hotels in Bristol - the Marriott Royal, the Brigstow, Jurys, and Hotel Du Vin are all better located. The Broadmead shopping area and the park nearby - while nice during the day - don't harbor the best of the locals at night. But the City Centre Marriott is near-completion of a full refurbishment - the beds and rooms are now very comfortable. The fitness centre is large for a hotel and very-well equipped. The executive lounge is perfect for reading the paper on your own or meeting with business colleagues. The bar is usually lively. The restaurant food is good - but the room service menu is lacking. I love the staff - they are so friendly and helpful even if a bit inexperienced. Make sure to request a room on the park-side for less noise level.
I had booked into this hotel for 3 consecutive nights for a conference held at the hotel. The first night was overbooked, so I was transferred to a hotel in Wales! The second night they had overbooked and transferred me to a hotel elswhere in the city centre - and forgot to tell them about it so that I was double charged for meals. At last, on the third night I was able to stay at the actual hotel. The conference facilities were also poor - noisy and cold. I am amazed that this hotel can charge so much for such poor service.
Service with a smile
Never say service is dead, as the staff at this hotel prove otherwise.
Visited in September 2002 as a family party en route to a family wedding. Rooms were large and comfortable - although being on the eigth floor the windows (understandably) didn't open so fresh air was at a premium. Unlike other city centre hotels public and private areas were spacious throughout.
The swimming pool complex was enjoyed by all members of the party, and was well equipped. Changing facilites were well designed and user-friendly.
Staff were helpful from booking to checking out - and many really put themselves out. One barman even invented a few cocktails for me, using recipe books he had available.
Right in the city centre facing onto a nice park - sadly we didn't have time to visit - this was an excellent place to stay. We'll be on a return trip to have a really good look around sometime next spring.
Anyone loving family-centric city breaks might be well advised to do the same.