Bourbon Orleans Hotel
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TravelPod Member ReviewsBourbon Orleans Hotel New Orleans
Good room, great location, nice pool area
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Bourbon Orleans Hotel New Orleans
I just got home from a very pleasantly uneventful 3-day stay in this hotel. I booked on their web site and found it to be a very good value. It is an older building (though not as old as most of the French Quarter) and, consequently, if I had been expecting new and perfect I would possibly have been disappointed. I happen to like old hotels and this one suited me fine. Its French Quarter location would be difficult to beat--I would definitely stay there again.
Bourbon Orleans - Wonderful Hotel!
Just returned from a 3-d stay at the Bourbon Orleans. It was a great stay, the room was large (by NO standards), clean, and well-appointed. I had french doors opening to the swimming pool, which also is large. The staff was very friendly and helpful, and there were no problems with my reservation, check-in or check-out. I paid $59/night for a king, this was a special. BTW, I am a Wyndham By-Request member.
Not worth the price
I just wanted to warn people to stay away from this hotel. This has to be the worst experience I have ever had with a Hotel. This place is dirty and the staff is horrible and uncaring. Everything everyone below says is completly true!
I have read all the negative reviews online, and harbored serious doubts about my stay here. After visiting the Bourbon Orleans, I have to wonder what hotel those with negative comments visited. The staff was always courteous and helpful. In fact, I found that even staff members we encountered in the hallway smiled and spoke words of greeting. Our room had a pationover looking St. Ann street. The room was a bit on the dark side, but it had 3 stategically placed lamps. Amenities were numerous, including 3 phones (1 in the bathroom!)modem hookup, iron and ironing board, hair dryer, etc. Each day, our room was cleaned with fresh towels brought. In fact, on our second night, we came back in the evening to find our sheets turned down and chocolates on the pillow. My husband and I thoroughly enjoyed our stay, and plan to stay there again. For those who are looking for peace and quiet during the nighttime hours, I highly recommend asking for a room overlooking the courtyard. The hotel is directly on Bourbon St and noise levels are very high.
The staff, great accomodations, and outstanding location make the Bourbon Orleans a phenomenal hotel to stay in.
A wonderful hotel!
I read all the negative reviews on this hotel after I had already made a reservation, and really had doubts on staying there. Had booked the townhouse suite for myself and my teenage daughter and her friend to stay in. The accomadations were wonderful! I do not know where all the bad reviews came from. The room was spacious, clean, had a great view of Bourbon Street from our balcony. The hotel itself is centrally located, and beautiful beyond words.The lobby is breathtaking! It is one of the nicest hotels we have ever stayed in, spotless and well run. The staff was knowledgable and very friendly. Even the doormen had a great way about them, always eager to help or just make conversation with us. I have nothing negative to say about this hotel or it's staff.. we had a great vacation and would go back in a minute. I highly recommend the Bourbon Orleans for a great place to stay.
Ditto, ditto, ditto...
Wyndham claimed to me that they don't get complaints on this property, but 90 percent of what I read online is negative. A fellow who has worked there since before Wyndham bought it told us that it's gone steadily down hill; that the attitude is because of location, they can treat people as they wish. And I guess pretty much they do: it's been over a year since I stayed, and I can tell by the reviews that nothing has changed. It was horrible...I ended up in the managers office, but that didn't do a whole lot of good. I won't repeat what the other reviews express, except to say, 'DITTO!'.
Discourteous, incompetent staff
Hello fellow travelers. If you're here then perhaps you're considering the Bourbon Orleans as a lodging option for an upcoming trip to New Orleans. I beg you to reconsider.
First, I should let you know that I travel extensively. I stay in hotels at every price level from simple, modest accomodations to palacial five-star properties. I am also a frequent traveler to New Orleans, having been there dozens of times, and have stayed in hotels throughout the Quarter. This, without a doubt, was the most frustrating service experience I've had in a city that is absolutely dependent on tourism.
The problems began immediately upon arrival. At 4PM in the afternoon there were no rooms available yet because they were still cleaning them. I went through the entire check-in process save being assigned a room, and was then told by Samantha, the front desk clerk, to wait in the lobby or bar and that she would come and get me as soon as a room was ready. An hour-and-a-half later I was still waiting.
Exasperated, I went up to the front desk where there were several folks waiting to check in who had arrived after me. I overheard the front desk supervisor (Mary) say that they now had king rooms available in the system. This was exactly the type of room I had been waiting on. I attempted to get Samantha or Mary's attention to see if they were allocating one of the rooms for me, but I was ignored. They checked in several of the new arrivals, and when I finally got to the front desk I was informed that they were once again out of rooms.
Finally Mary, the front desk supervisor began working to find me a room, and asked incredulously if I was registered yet because she couldn't find me in the system. Samantha finally found my folio for her. In the middle of this process Mary received what was obviously a personal call which she proceded to take while I stood there. My prescence obviously wasn't giving her enough privacy so she excused herself to take the call in the back leaving me standing there for more than 10 minutes. Finally Samantha inquired as to why I was still there. I told her. I was not a happy camper. Eventually Mary came back out and found me a room. All-in-all, the check-in process took over two hours. Ridiculous considering that I'm a ByRequest member (Wyndham's frequent guest program) which is supposed to provide members with "express" check-in. What a joke.
I could go on and on about such incidents: the fact that I it took three requests for them to handle my ByRequest preferences (first request at check-in, second the next morning at the front desk, and finally the next night by demanding to speak to the manager on duty). Then there was the construction noise, the marginal housekeeping service (sometimes they replaced things like glasses and soaps, sometimes not), the three requests to housekeeping over a two hour period for a room service menu (which was missing from the room) before being brought a crumpled, photocopied one, the off-and-on hot water, etcetera. Just a disastrous hotel.
Suffice it to say that the staff at the Bourbon Orleans is absolutely one of the worst I've had the displeasure of dealing with, and I normally love Wyndham hotels.
The company would do well to have a thorough housecleaning at this property. The facilities are certainly nice enough, and the location is pretty darn wonderful. But, there are so many other great hotels right in the Quarter that offer service and comfort that make the Bourbon Orleans pale by comparison. My advice is to stay somewhere else.
This is a Wyndham?
I made the reservations in July and confirmed in November for my New Year's vacation. First, instead of giving me the two beds I asked for they gave me one bed. If my friend and I were "that way" it would have been fine but that was unacceptable. Why reserve early if I couldn't get what I asked for? Next, there were no wash cloths in the bathroom and was told that there will be some available the next morning. We waited 30 mins before houskeeping finally brought them! To save money the heat didn't come on until 9am! It was an unexpected cold snap in December and it didn't make sense that they could not or would not get the heat going at least during the night. The location is wonderful, but the hotel is a dud!
It isn't horrible but there is old elegant, old OK and old run down. This is the latter. Location is geat. parking is only by highway robery & it takes a LONG time to retrieve the car. Many items in room are broken, not life threatening but shoddy. It is OK but we will never stay there again.
After reading reviews about this hotel we were dreading our stay.The accomodation was perfectly adaquate.The pool and the hotel lobby really lovely.The only downside was the hotel reception staff who were less than efficient.Apart from this ,our stay in New Orleans was great.Give this Hotel a try.For the location is excellent.
TripAdvisor Reviews Bourbon Orleans Hotel New Orleans
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