Boston Harbor Hotel
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Historical Traveler Reviews Boston Harbor Hotel
Great Service, Great hotel
I have to disagree with the previous two reviews. My stay at the Boston Harbor boasted an impressive hotel staff that was most accomodating to my needs. In addition to the luxurious and spacious rooms, the Boston Harbor is an overall excellent choice.
Definately NOT 5-star....
When looking for a hotel to spend our Annivarsary, we were torn between the Nine Zero Hotel, and the Boston Harbor Hotel. The price difference was minimal. Seeing that the BHH was supposedly a 5-star property according to some sites, I selected it. Boy, was I disappointed.Now, don't get me wrong, the location, and the facility was superp. We were upgraded to a corner Harbor view deluxe room with was very nicely furnished with an incredible view of both the harbor, and the City, from 3 very large windows on two sides of the room. The room was clean, and modern, except for a small 21" tv, that was dwarfed by the size of the room.Check in was smooth, although I got ripped off with the cab ride from the airport. DONT TAKE A CAB!!! The "T" station is only a block from the hotel, and it takes you right to the airport for 1.25. Its only a 5 minute ride, and the cab was 20.00.Now, Ive read all the write ups that boast of the incredible turn-down service at the BHH. Having been up since 4 am, we got back to the room at 930pm to turn in, and the room had not been serviced. In fact, they removed my minibar key, so we couldnt even get a drink. Why would they do this when we just checked in? I called down to the desk, and we were asked to vacate our room for a bit, so housekeeping could service the room. When we got back, the bed was turned down, and robe and slippers in place. There was a pitcher of ice water on the desk as well.The next morning, we set off to tour Boston, and when we returned that afternoon, only the bed had been made. None of the trash had been taken out from the night before, nor had the ice or water been changed. A bit frustrated, we changed and went out for dinner. We returned at 11pm, and again, the room had not been touched! By this time, im totally pissed, and just said forget it, and we went to bed. Sunday am, I am awoken by constant knocking on the door by housekeeping. She totally disregarded the fact that I pushed in the DND button. When I called to complain, we were sent a voucher for the breakfast buffet.Looking for some redeeming quality, I was sadly disappointed by the buffett. Very basic at best, and my wife's omlette was served on a dirty plate. There were several dirty plates in the stack at the buffet, and the wait staff just didnt seem to care.Needless to say, the BHH is not a five star property. The facility itself may be, but don't expect 5-star service. As a travel agent for 15 years, I would never send another client there where Boston offers so much more.
Poor servic in Boston
The Boston Harbor was Extremely disappointing not worth the cost compared to other Boston Hotels. The staff was in dire need of training in a variety of areas. We had to appeal to senior management in order to receive the minimal level of service from hotel staff.
My new favorite!
My stay at the Boston Harbor Hotel was incredible! The moment I stepped in the door to the lobby my luggage was whisked away from me. When I opened the door to my room, I couldn't believe my eyes! Beyond the beds in this spacious room was a floor length window with a breathtaking view of Boston Harbor! The beds in the hotel were very comfortable. The mini bar was stocked with all sorts of goodies such as candy, chips, water and gum. The bathroom was luxurious. I believe the floors, counters and walls were made of Italian marble. The service here is amazing. When I called for ice, it was brought to me in about a minute.
After my visit to the aquarium, I found warm milk and cookies on the table in my room. Even the pool and hot tub are great! All and all this hotel is amazing. My new favorite!
A Different World
Step inside the doors of the Boston Harbor Hotel, and you'll be transformed into a world of quiet opulence, luxury, and relaxation. The hotel offers impeccably clean and well-appointed rooms, exceptionally comfortable bedding with down comforters, spacious, sparkling marble bathrooms with additional telephones, great views of the city or harbor, fine dining, and superb service. The rates are somewhat high, but not outlandish, and to many, is in fact a small price to pay for a much-needed escape. The staff are dignified individuals, but I did not feel they were "snobbish" in the least. Most will do whatever they can to accomodate you. You can request a free room upgrade depending on what they have available, and can request early check-in and late check-out (you may never want to leave!) Each room comes with a mini-bar refridgerator. The hotel does not have soda machines and is not on top of any mini-marts - so be prepared to bring your own drinks, visit the bar, or order room service, if you find $3.00 per can excessive. The hotel does allow pets of all kinds. The spa and pool are exceptionally nice and clean, and I've returned there several times since my last hotel stay. Locker rooms are also clean and orderly. The massage therapist I always request is Ray, and he does an excellent job. (Note that half hour massages can be requested - they usually automatically sign you up for an hour, so be careful you specify what you want! I find the half hour massage to be sufficient and just as fufilling as the full hour, and the price is more reasonable. Snacks are available by the pool. There is a full service health club available, which you may use free while staying at the hotel, or join seperately. (All massage patrons that are non-hotel guests receive complimentary use of the spa and health club for the day.) There is live entertainment on the wharf in season at night. The dining is superb, but again, be prepared to pay. The hotel does have a complimentary shuttle car as available, which will bring you anywhere in Boston free of charge (remember to tip, however!) Note that this feature is not advertised - you do need to request it. The water shuttle from Logan arrives directly at the hotel, which is a nice alternative to sitting in traffic. For those desiring public transportation, the blue line subway (at the aquarium) and red line (at south station) are within five minutes walking distance. The hotel is located in the heart of the big dig, and the accessibility to downtown will be much easier when this is complete. Overall, it's ambient hotel with fine accomodations, available to those willing to pay on the high end of hotel room rates. (Remember, booking online will get you the best rate possible!)
Like another user, my wife and I stayed here one night for our anniversary even though we only live a short distance away. Outstanding is the word! Very prompt and courteous service. Nice big room for what I consider a reasonable price (a suite with king sized bed, on a Friday night, for less than $250). Quite literally right on the water so you can walk around and look at all the ships. The big dig on the other side is a little ugly (especially crossing the street to go do anything in town), but bearable. Walking distance to Faneuil Hall. Take a horse and carriage ride while you're in town!
Only complaint is that they left us a NY Times in the morning instead of the requested Boston Globe. Yes, that's really the only thing I can think of.
A fantastic anniversary!!
I've always wanted to stay here despite living a mere half hour away.
So, my husband and I spent our second anniversary here. We got a breakfast package for a one night stay in a junior suite(a deluxe room). We arrived at 1230pm and the valet graciously took our luggage and within the minute our car was taken care of. Since we were early we were told our room was not ready BUT (and heres the best part) if we wanted to, they would complimentary upgrade us to a rotunda suite with a partial view of both the harbor and the city(aka...highway under construction) #1417 on the 14th floor. We originally had a complete harbor view room. In any event...we were told that we could go up and see the room and they would call us in 5 minutes to see if the room was satisfactory. WELL....it certainly was. The views were great and the one bedroom suite with balcony was wonderful. Our original package was a bit pricey but it was a special day....and therefore we had planned for it. Having the upgrade was a bonus. Not sure if this is a standard practice but it seemed as if this was no big deal to the woman who helped us at the front desk. We spent 395.00 for the package including breakfast for two in the morning and free valet parking and use of pool etc. Terrible me...once home i asked what the rate would be for just the room and was told it would be 600.00 for a saturday night. We had room service for dinner and breakfast...fabulous food and service...though it did come at a city hotel price. Every phone call was met with a gracious hello and our last name. They couldnt do enough and the concierge was terrific. The lounges were nice. The restaurant was not something we cared for. Quite fancy and $$$. We wanted more of a lively light hearted experience so opted to eat elsewhere. The best is that you can get a nice sunset cruise off the back of the hotel for reasonable rates. The harborwalk is a great way to spend some romantic time and investigate the local waterfront in the rear of the hotel.
Fanueil Hall is a mere 3-4 block easy walk. Everything is within walking distance or a quick taxi. The pool and spa looked quite nice though we didnt have time to spend. All in all the weekend was amazing and waking up in the morning with the view of the city and harbor in front of you was worth it. The night views were spectacular as well.
All glass windows in our bedroom and a balcony off the living room.A weekend to remember and a hotel that we cant wait to return to. We were not dissapointed in any way.
Spent 2 nights and had a great experience. Staff very helpful. They do have a complemtary vehicle (taxi) which we did not find out till we were checking out. Enjoyed water ferry ride from airport. Restuarants in hotel crowded with business people. Wonderful view of the river.
Excellent, upscale hotel with the most amazing service. We were greated by friendly, attentive doormen and all staff were very courteous and dedicated to pleasing us. When we called to ask where the ice machine was located, they delivered ice straight to our room, every time. Received a fax under our door promptly. Woderful harbor view from huge window. The bellhop brought our luggage to our car in the parking lot so we wouldn't have to bring our car around to the front of the hotel. The rooms are serviced TWICE a day, new towels, slippers and robes laid out for you, Baci candy on the pillow. When we called the front desk, room service, etc. we were always addressed by our name. The gym and pool are the nicest we've seen. Prices vary, but worth it!! Will return.
What an experience!
Extremely pricy but worth it! Service was impeccable! View was amazing! Food was wonderful. I wish I could have stay there more than one night, but I would have had to remortage my home!
TripAdvisor Reviews Boston Harbor Hotel
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