Boca Raton Plaza Hotel & Suites

This letter is in response to the review posted by a tripadvisor in Tampa, FL. The review is signed H.L. Hall but this is not the person who wrote it. I will refer to this person as Ms X. Ms X was never a registered guest of this hotel but I definately remember her. It is my belief that she was a caretaker of a registered guest who had some type of eye surgery. Her behavior was so disturbing I called a plastic surgeon that regularly sends patients with caretakers to us. Ms X however did not work for the doctor. The incident that provoked Ms X's review started when Ms X asked Karen at the front desk to have a cab waiting for her at the lobby. Karen told her a cab would take fifteen to twenty minutes to arrive. When the cab arrived Karen called the room But Ms X said she was not ready. The cab driver waited another five minutes then left. When Ms X arrived in the lobby she asked where her cab was. Karen told her it had left and offered to call another cab. Ms X became very hostile and began verbally abusing both Karen and Jackie, the other clerk on duty. When Karen called the cab company a second time Ms X took the phone to talk to the cab company herself. She again was very abusive to the point that the person from the cab company hung up on her. She then called another cab company using her cell phone. Karen informed me of the incident and I reviewed both the audio and video from our lobby cameras. When I saw Ms X returning to the hotel in the cab I went outside to speak with her. I told Ms X that she was to apolagize to my front desk staff for her appalling behavior or she would need to leave the following day by 11:00am. She chose to leave the next morning. We deal with many people at this hotel. I have hundreds and hundreds of comment cards that have nothing but praise for our establishment. Ms X is without doubt the most obnoxious, condescending, vituperative person we have had at this property since we opened in January, 2003 and I have the video and audio to prove it. The reason I went outside to speak with Ms X was to avoid another tirade by her in the lobby. I can assure you I have never "blocked" or "threatened" anyone from entering our hotel. This accusation is completely false as are most, if not all, the other statements made by Ms X in her review. It is my opinion that Ms X is in desperate need of professional help for anger management. G.W. Overfield General Manager Boca Raton Plaza Hotel