Boardwalk Resort Hotel and Villas
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Historical Traveler Reviews Boardwalk Resort Hotel and Villas Virginia Beach
We didn't want to leave!
We absolutly loved this hotel. Everyone was nice and friendly including the staff at the Rockfish Cafe. We were impressed with the decor, cleanliness, and size of the room- especially when we found out we had a free upgrade. I can't wait to go back. The only downfall was the fact that the pool was not heated.
Excellent except for a couple of annoyances
I stayed in room 509 with a city view. The parking was a little
confusing with few signs but I figured it out eventually. All in all it
was great. Spacious, new and comfortable. There are no non-smoking
rooms per-se but they say the clean each room thoroughly. There is a
phone charge of .50 for local calls but 800 toll free were no charge.
They plan to offer high speed internet which is wired in the room but
did not give a time it would be available. The two things that bothered
me were a very loud bathroom fan which was hard wired to the light. I
turned it on a little as possible. The other was that the bedroom
window did not have a black out drape that covered it completely. There
were bright lights outside and there was no good way to dim them. I
wound up paper clipping the drapes along each side of the window but
this only partially covered it.
I probably would stay there again but would try a different room that (hopefully) wouldn't have these problems.
We reserved a room months in advance only to be called a few days before leaving telling us there were no rooms available. We had to find another place. We now know that all they are interrested in is selling timeshares. Don't bother reserving there because if more money comes along they won't honor your reservation.
Not Much to Fix Here
This Hotel is borders on excellent. It has everything you need for a get away. My only critique would be to put a screen on the balcony door to keep the bugs (this is a problem anywhere, not just this hotel) out because I want to hear the ocean at night.
If people have a problem with being ignored - 'speak up' , it's your money and it's their job. Address your problems to the corporation
My husband & I just returned from a weeklong stay, we went during the downtime in Virginia but enjoyed ourselves greatly. We were very pleased with the room and service of the staff while we were there. We are a timeshare owner and got a great room only one month in advance. We were on the 6TH floor, oceanfront, and our understanding is all room are oceanfront. I don't think there has been any major remodeling so I believe they have always been this way. But beside that, it was clean & tastefully decorated. The rooms are fully equipt with all dishes and cookware. And all have a wonderful view of the ocean and boardwalk. We found the restraunt to be clean and fun. It can get loud but didn't think it was too overboard. If we were to decide to go back to Virginia, we would more than likely stay here again. And believe me there are plenty of choices we have through the timeshare company. I would recommend it to family and friends definetly.
Bait and Switch
Their booking service guaranteed us a waterfront one bedroom suite (per their brochure) on a high (6-8) floor. We were put in a deluxe double (smaller, with bathing area inside bedroom) with a difficult waterVIEW.
Front desk said this happens all the time, agreed to move us the next day, & put us in contact with booking service who said there are no deluxe doubles in that hotel. I told her I was standing in one and she still argued with me; we were moved the next day to another deluxe double, 3rd floor waterfront. Being 2 floors over the restaurant we heard drum thumping until late each night. VERY noisey and quite dirty restaurant. We were called 3 times in one week by someone wanting to sell us a condo in the building tho we told them "no". Management told us they were cleaning the parking garage so we needed to move our car.
We did just what they told us to do but ended up having to have our car washed twice to get rid of what they sprayed on it. They would not reimburse us. They added $1 each day to our bill (no choice) for use of the safe, which we did not use. We got them to refund that. My husband went twice to the hot tub. Once, it burned his foot when he put it in.
The other time, he was only able to stay in 10 min without blistering, tho he told them it was too hot. The facility is nice and clean; the mattress & linens are nice. This unit is supposed to sleep 6 but they would have to be immediate family. You'd have to climb over one bed to get from the master bed to the sink/shower in the same room. It is a shame for such a nice facility to be ruined by poor booking and inept management. We won't go again.
Our new favorite place!
We stayed at the Boradwalk Resort during the Neptune Festival(09/25/03-09/29/03). We arrived exactly one week after Hurricane Isabel and were not sure what to expect since we had been told The Boardwalk had received a lot of water damage from Isabel. You would have never known! The staff at the Boardwalk did an excellant job getting it back into shape in time for the Festival. We had a one bedroom suite(Living Room w/sleeper sofa, nice Kitchen and Master Bedroom w/full bed and sleeper sofa) which worked out great since the four of us included our two teenagers. The Decor was awesome! The staff went out of their way to attend to us, including follow up calls for all our request! The staff was the most friendly we have ever met. We had a room on the 11th floor, great view. Our friends had a 2 bedroom suite since they had two families with small children staying together.
Their suite was the size of a nice apartment! The indoor pool and fitness center were great and Rockfish was a fun place to eat. The only downsides were the repeated calls trying to get us to go see the time-share properties and it would have been nice if the living room also had a balcony. We have stayed at alot of places in Virginia Beach, but this is our new favorite!
5 star hotel?? yea right!
we made the mistake of buying into a time share at the Villas. Bad move. we have a suite that sleeps 6-8 people. 1 queensized bed and 2 pull out sofa beds. 1 small closet for the entire suite. the toilet.. yes just the toilet is enclosed with 2 doors leading into it from the kitchen area and the bedroom area. the mirror and the sink are viewable from the master bed room. when you emerge from the shower, you are now standing in the open for all in the master bedroom to see!! there is no door or anything to give you any privacy. we discussed this with the hospitality department and were told that this would be corrected. this year we had made arrangements to have guests staying with us based on the hospitality departments statement that this problem would be fixed. when we called to verify if it was fixed, we were told that it was not and that there would be no arrangements for future corrections! their support people are not very helpful in trying to help with problems and questions.. 5 star hotel>>>>> a joke..please e-mail me for more details!!!!!
The Boardwalk Resort Hotel and Villas exceeded my expectations. My family and I stayed in a two bedroom suite and like its sister hotel the Turtle Cay. The Boardwalk Resort was beautifully decorated, comfortable, and clean. I would love to stay there again.
Not what i expect for the price
This was actually the second time I stayed at this hotel.I will not stay there again. At check in I was ignored while the desk clerk carried on a conversation with a housekeeping employee. I'd made my reservation online and requested a suite with 2 double beds, I was told they had no suites with 2 beds, that all their rooms had 1 queen bed ;however , I stayed at this hotel last summer during the grand opening and had a suite with 2 beds. the facility was very clean but service was lousy