Blue Moon Hotel
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Historical Traveler Reviews Blue Moon Hotel New York City
What a surprise!
I suppose we were expecting just a clean pleasant hotel in an interesting area of New York. What we had was an EXPERIENCE. Of course the Lower East Side is just a great lively place to stay in but the hotel was way beyond normal. The decor was delightful and the interesting information from music to Jewish History made it more like staying in a museum. Yet the the hotel is a beautiful restoration using original materials but with all modern conveniences. Our large comfortable room had a balcony overlooking the river and fantastic views, especially at night when all the local color was on display. Although the service was limited, there was no restaurant yet in the hotel, there was so much choice in the area that it wasn't at all inconvenient. The staff were helpful and obliging and the rooms were beautifully maintained.
Wonderful unique experience
I was thrilled the moment I walked into the hotel. There is a lot of effort in the details. I was lucky to get a tour through the hotel. Every room is distinct and has its own character. The furniture is beautiful and the rooms are spacious. The location is amazing. It is in the heart of the Lower East Side and you really feel like you are part of America's history. There is such style to the hotel which you cannot find in your typical commercial hotel. I recommend this hotel to everyone that wants to experience an authentic New York experience. It is something that you will never forget. The service is also wonderful. I was trying to find my way through Manhattan and the front stafff was very helfpful. They explained it various times to me and gave me a map and even walked me out so that I could find my way. Very thoughtful. Really a great experience.
Great deal as well as a wonderful stay!
I stayed at the Blue Moon Hotel for a few nights in Late November, and i am definitely looking forward to staying there again. I loved the fact that it is just so unique. The lobby is simply exquisite. There are fresh flowers around the property, beautiful artwork, original memorabilia from the former tenement building, a sitting area with an amazing collection of art books as well as music playing from the 1930's. Once i got to my room, which was a Cozy room, it was very happy to see that it was extremely spacious. The room had a private luxury bathroom, alot of historic detail, very hight ceilings, so it was definitely not a regular hotel with generic shoebox rooms. My previous stay in NYC was with a room twice as small with an air conditioning system sticking in the window, So to be at the Blue Moon Hotel was a big diffrence, and for sure a wise choice considering the fact that i spent the same amount of money on the small rooms i stayed in previously. All in all a little gem of a hotel.
The blue moon: an oasis in the city
Being on the road every other week i have been to many hotels; none match the style, comfort level, hospitality, and atmosphere of the Blue Moon. Coming off of the busy streets of Manhatten one steps into the lobby to be greeted by a caring and attentive staff and is struck by the unique artistic decor. Amazing detail has been invested in the design and ergonomics of the hotel. The room that I stayed in was huge, much larger than any hotel that I have ever stayed in, and the balcony with the views of Manhatten was spectacular. The staff, from the manager to the maid sercive was attentive and extremly helpful, they always went the extra mile to help me. Wether it was looking for a retaurant, finding something to do around town, or even lending me an umbrella when I went out while it was raining. I would reccomend this hotel for anyone on a business trip or even staying in the city on vacation. My next trip to NY I will definitly be coming back.
A great hotel
If you are expecting a typical American hotel, this is definitely not a good choice for you. We loved the European flair to the quaint hotel with a cozy atmosphere. Everyone from the owner/manager to the front desk was extremely kind and helpful. This hotel adds a touch of class to your stay in New York.The hotel and rooms were clean. A nice bathroom touch was being provided with toothbrushes and toothpaste. The continental breakfast was simple, well done and charming. The choices were unique and delicious.The subway is conveniently located a block away. We would highly recommend this hotel.
We will never go back - too much money for too little!
We just left the hotel today after a disappointing stay. Our toilet never worked the entire time we were there, although we told the desk clerks about the problem on 4 different occasions. After a while, every time it fell off, we just gave the handle to the toilet to the front desk, hoping that this would encourage a permanent repair. Even that made no difference. When we tried to discuss the problem with the manager upon check out, honestly expecting some kind of compensation for the lack of an obviously necessary facility, two people from the hotel started yelling at us. Finally, we just left. It felt like the concept of customer service just did not occur to anyone there. On top of that, the rooms at the back of the hotel are extremely noisy 24 hours a day because of a loud groaning generator at ground level that cannot be lessened. The staff acted like they have never heard of this major impediment to sleep.
This was obviously strategic, since she was looking for a discount, and indeed by her own admission she was "expecting some kind of compensation". We don't reward such behavior, as this is not the kind of clientele that we want to cultivate.
Unfortunately, we can not allow everyone to have their own way, even if we have to suffer the scorn of their discontent.
With regard to the "noisy groaning generator", this is NYC, and there may be compressors on neighboring buildings; however, most people would classify such a sound as white noise. And no one has ever told us they have been unable to sleep because of it. Furthermore, a stay at the Blue Moon affords one the most natural, warm, non-generic stay possible. Even the most anxious person would feel the comfort of home. If you read the reviews on Orbitz, Expedia, etc. they all say that our hotel is quiet and comfortable.
Dogs are kept in cages, I heard. No hot water. TP is cheap.
The hotel is gorgeous. But we couldn't believe there was no hot water one night. Finally it came on. The AC sometimes worked, sometimes didn't.
My husband I overheard one of the staff talking about the dogs in the back, that they were kept in a cage. I couldn't believe that.
Needless to say, we don't recommend this place. It's too bad. It's such a great location, beautifully decorated -- the rooms are named after Vaudeville performers, too!
There was one night where the water heater switch had been accidentally turned off; as soon as we found out we turned it back on, I personally called all the guests to let them know about it, and there was hot water 15 minutes later.
Secondly, with regard to the AC, in October the cold weather was already upon us so we had switched the HVAC system to "heat" mode. Thus her complaint about no AC was totally unjustified and could have been remedied by a simple phone call to the front desk whereupon we would have switched her thermostat to "A/C" mode.
Third, the dogs are only kept in a kennel overnight (which is done even in some homes), so that they do not enter the stairways and from there, the corridors, during the night. The dogs do not bark when they are in a kennel; it is a dog's nature to want to be in a den-like atmosphere.
Definitely not a 3 star hotel
I spent four nights at this hotel. While I was hopeful given the 4 star review provided by Orbitz, I determined quickly I had made a huge mistake booking this hotel. I was staying alone, a single female, and wanted to be close to relatives in Little Italy. The first two problems I encountered were the lack of a privacy lock or a peephole in the door to my room. As a single female I felt the need to put a chair under the door each time I was in my room as anyone with a key could have entered at anytime. The next problem came within 15 minutes of entering the room. There are no irons in the rooms so I called down to the front desk to obtain one. They brought the iron and one of those tiny desktop ironing boards that don't work at all. For the price they charge for these rooms there should be an iron and full size ironing board in every room! Ten minutes after they dropped off the iron they called to say someone else needed it and they would be coming to retrieve it. I told them I was not finished with it and they called every five minutes until I was through with it.
As was mentioned before, but is worth mentioning again because it is such a total annoyance, there are no nightstands, no lamps by the bed and the alarm clock is on a table across the room from the bed. There also is no full length mirror in the room. The shutters, as also mentioned before, do not offer much in the way of privacy or room darkening.
I think the most prevalent problem with this hotel is the noise. I stayed in the Tommy Dorsey room which faces the front of the hotel. Every morning between midnight and 4:00am the Chinatown Carting Corp truck would pull up across the street and sit there for at least an hour. It must be a sort of trash truck for that is the noise that emanated from the thing. Also, the conversations of the four to six men trying to be heard over the truck lasted for entire time the truck was parked. Whenever the trash truck was not parked out front, the people in the room next door to mine were trying to get in their room, which as mentioned before, sounds as if they are breaking down your door. And for some strange reason for as few rooms as there are there seemed to be doors slamming at all hours of the day and night. Perhaps there was a housekeeping closet on the 4th floor?
The bathroom was great for a New York hotel, nice tub/shower, bright and clean. The bed was adequate for a hotel bed.
I must say the front desk staff were extremely courteous and helpful (with the exception of the iron incident mentioned above). They even went out of their way to give me an umbrella one day when it looked like it was going to rain.
I paid an introductory rate of $288 per night for a pied-a-terre room which I feel was too high for this hotel. I could have stayed at the Waldorf for less and felt safer and had more amenities.
We have 24-hour front desk and surveillance cameras throughout the hotel and anyone who imagines that a garbage truck is the noisiest thing in NYC with all the ambulances and fire trucks has unreasonable expectations. Our hotel has to be one of if not the quietest hotel in NYC.
With regard to her comments about noise, this is New York, and furthermore if you read the customer reviews on Orbitz, Expedia, etc. most agree that this is a quiet and comfortable hotel.
Book this hotel only if you are desperate
I had an incredibly frustrating experience at this hotel. First of all, be prepared for staff with both a hostile and disinterested attitude. It's a small hotel without a lot of activity so they are obviously bored out of their minds, so when you have the nerve to ask for something, it's almost as if you are disturbing them. That is, except when one tries to leave the hotel. Then they shout at you and DEMAND that you surrender the keys to your room. I have had this experience in Europe, where security measures are taken, but when one returns to their room at this hotel, all one has to do is say the name (there are no room numbers, just names) of the room and they hand you the keys WITHOUT CHECKING THE NAME OF THE REGISTERED GUEST OR ASKING FOR ANY ID! In this day and age, It's unimaginable and unsafe but this is their policy and if one challenges it, they get very defensive and very rude. The bathrooms were well done, the free wireless internet is nice but a very weak signal, the beds are very average as is the room in general. Orbitz calls this is a 4 star hotel but everywhere else online it is classified as a 3 star. I'd call it 2.5-3 on a good day -- if they change their room key policy for the sake of security and common sense.
With regard to the comments about the policy of leaving keys at the desk: this is for security purposes: should the keys ever leave the hotel, we do not know whether they may be copied. Further, we need to control the flow of traffic in and out of the hotel, and we do look up the guest's name before handing them back their key upon their return to the hotel. As I mentioned, we have changed over our entire front desk staff since this traveler was here, and all front desk personnel are trained to check the guest list before handing back a room key.
Charming but missing some basics
We spent 2 nights at the Blue Moon Hotel in the Lower East Side of Manhattan. The location and the sense of history were both draws for me. The building is an old tenement. It is a few doors from the Tenement Museum. The renovations were done with sensitivity to the building's history. The furninshings, while new, are of an appropriate style. An iron bed, a flowered carpet, these things gave us the feeling of being back in old New York.There may be an excessive use of paint techniques like sponging and combing but overall the effect is pleasing. The bathroom was small but very clean and nicely outfitted. The bathtub was very deep. There was an additional sink in the bedroom. I guess that might be considered convenient but it does take away from the look of the room.
Unfortunately a few things were inconvenient. The only lighting was overhead and the switches are by the door so we were forced to use the TV as a night light otherwise the trip to bed was dangerous. Also, it is nearly impossible to read in bed with halogen lights beaming down on you from the ceiling. There are no lamps or even bedside tables. The alarm clock was on the dresser, way out of reach of anyone in bed. The window coverings consist of very lightweight shutters which were almost impossible to adjust for privacy as the slightest movement sent them swinging. The buildings across the street are very close so this is a privacy issue. The street is a back street but there is no soundproofing. On the 4th floor we could hear a loud conversation from the street and were aware of any vehicle coming down the street in the night. The room door is new but for some reason sticks so badly we almost had to seek help to open it. Apparently this was not unusual because when our neighbors came home they made an incredible noise opening their door. It sounded as if they were trying to break down our door.
The location is convenient for Little Italy and Chinatown. Taxis are fairly easy to get on Delancey but the subway is a bit of a walk. I also had taxi drivers refuse to take us to the area during rush hour as it would be difficult tfor them to get another fare.
The entry of the hotel is a little odd. The desk is hidden behind a railing that had both the clerk and me bending over to make eye contact. The clerk was rude when we arrived. When I saw the room had only one bed I mentioned I had asked for 2 beds as I was travelling with my adult daughter. She said "No, you didn't" Later, she relented and said she would check. We never did hear from her. When you leave the hotel you surrender your key. This is somehting I am used to from travelling in Eurpoe but when we returned and couldn't remember the name of the room (They are named rather than numbered) the night clerk struggled with the computer for a long time before he could find us by our surname.
This is supposed to be a 4 star hotel according to Orbitz but in February I stayed at the 3 star Hilton in midtown for less money and more amenities. You pay a lot for charm.