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TravelPod Member ReviewsWestern Motel Wrens
Stayed for a couple of nights in September. Despite the Ferrari that was parked outside the front of the hotel when we were there, it's an affordable hotel and it was good to see 'ordinary' cars in the car park.
Service is great, food lovely and staff friendly.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Western Motel Wrens
Not quite up to the standard expected of a five star hotel
We had a lovely relaxing weekend here with the family to celebrate my "big" birthday. On the plus side, staff were friendly, food delicious, lovely comfortable large rooms, nicely decorated. Spa was wonderfully relaxing. On the minus side, no fruit in two of the bedrooms, no fresh flowers in any of the bedrooms, no shower caps in bathrooms, our loo didn't flush at all, shower broken in one bedroom, light bulb broken in one bedroom. When the broken items were mentioned to the staff, they were rectified (except shower which would have been a major job). When we wanted a drink in the bar in the evening, one of the rooms was taken up with a private party and there was no where else to sit as every seat was taken. We were impressed that when checking out these comments were made to the staff and we were given a large reduction in the bill. We would consider visiting again.
Overpriced and desperately in need of a major refurbishment
We have just returned from a 2 night "luxury" spa break at the Bishopstrow House Hotel. After researching a number of hotels offering spa packages, we chose the Bishopstrow for a special girls weekend away. The hotel is situated in a lovely part of the UK and is surrounded by fields and pretty gardens. It is very attractive from the outside. The problems start when you set foot inside the place. Basically, it is in desperate need of refurbishment. The floor coverings are dire; stair carpets are worn through and in places the paper is peeling off the walls. Ceilings are stained with damp in places. The hallways and stairs on the 1st and 2nd floors smell of stale cooking. The drawing and sitting rooms are pretty and cosy enough, particularly when the fires are lit. The dining room is vile. Dark and dingy. Even the cheap carnations in the vase on the table were half dead. The food, however, is of a reasonable standard. The chocolate fondant pudding was so good we had it two nights running. Wine list is also comprehensive, although we stuck with house red and white wine as it was of an excellent quality. We experienced problems with the wrong food being served at both breakfast and dinner. The remedy when we complained was to simply take the dish back to the kitchen, scrape the offending item off the plate and represent the food 20 seconds later. Breakfast was served in the "conservatory". The roof in the conservatory leaked in 3 places when it rained. Although we booked a 2 twin rooms (4 months in advance) we were given 2 doubles. We did have half a bottle of champagne included in our package and this was waiting for us when we arrived, plus a box of truffles. Unfortunately the ice in the bucket had melted so the fizz was warm and, bizarrely, the chocolates were wet (apparently this happens if they are left to near to the ice bucket.) There are no tea/coffee facilities in the room, no minibar, not even a complimentary bottle of water. If you want anything to drink, either use the bathroom tap or ring room service. The shower cubicle in our bathroom was so mouldy it was unusable and the blind on the window was stapled on with the lining fabric rotting behind it. Again, we had wallpaper peeling off the walls and frayed carpet in the bedroom. Finally I'll finish with the spa experience (basically the main purpose for our visit). A number of the treatments we booked were unavailable on arrival (pregnancy treatments most specifically). Several of the sessions we booked were mysteriously unbooked and given to other guests. We arrived on the weekend that the hotel was changing product range and the delivery had arrived late. This meant that it was absolute chaos in the reception area and the staff in the spa were fairly stressed. The indoor pool was of a good size and not too busy. Again though the paint was peeling off the walls so it wasn't the most pleasant surroundings to sit around in. Relaxing, "luxury" weekend. I don't think so. Save your money and go elsewhere.
What a weirdo
Sensationally overpriced, this one with some rude staff and some apparently downtrodden staff. You take your drinks in the hallway, which is rather strange.
Stayed only 1 night on way to Cornwall.
Very good standard double room, suite sized , staff extremely helpful.
Restaurant bog standard a la carte.
Swimming pool great & quiet on week day night, stays open till 10pm.
Will definately go back.
What a wonderful hotel - we were there as part of a group conference but with such a homey and cosy atmosphere it felt like a holiday!
The staff were wonderfully attentive and helpful, the food heaven and the hotel beautiful. Our bedroom, the Oval Suite, was recently renovated and although modern in feel was very much in keeping with the building itself.
Breakfast in the morning not only arrived speedily - despite a very full restaurant, but the staff were charming and couldn't do enough for us.
Although I was here to work, I will certainly return with my family for a weekend - I can't think of anywhere more relaxing and idyllic.
Couldn't do enough for us
The atmosphere and the people at the hotel were tremendous. They couldn't do enough for us. It's nice to find a hotel where you don't feel disapointed that the interior isn't as nice as the exterior. The inside is well kept up and everything feels intimate.
Though this hotel is in the high end of the market, I'd stay again if I could afford it.
Pretentious and overpriced
We searched through many hotel brochures before deciding on Bishopstrow for our short honeymoon. Although it was a very expensive hotel, the brochure made it look so impressive that we thought it would be worth treating ourselves.
However, we felt very disappointed with our stay; the service was poor and the amenities (gym, swimming pool) were not what you would expect of a 4* hotel. The whole building is beautiful from the outside, but the interior needs a make-over.
We stayed in the Oval suite; the bedroom was very nice but the bathroom was in desperate need of renovation. The most disappointing and annoying part of staying here was that there was a very snobby air about the whole place and we felt the high prices were not there so much because the hotel was worth it, but more so that posh, pretentious people staying there could be assured that common people would not be able to afford it and spoil their stay!
We weren't treated particularly well (although the younger staff were more helpful); for example, during a workout in the gym I was asked to leave it because "celebrities" (in actual fact, just Z-list celebrities for 5's "The Farm") would be arriving to use the gym - not the kind of treatment you expect when you have forked out 330 pounds per night to stay there.
Although the hotel is ok, it is definitely not worth the money they charge to stay here and we would not recommend it.
Relaxing, great service and full of charm!
We recently spent a very relaxing weekend at Bishopstrow. We think it is so charming and relaxing there. We had a standard room which was spacious and full of character. Yes it does need decorating but it didn't matter. The whole place was peaceful and sophisticated. The service and staff we found were what made the place. Nothing was too much trouble. The staff and management were so friendly and extremely professional. The barman was such a personality and mixed THE best bloody marys ever! Dinner was superb and the highlight for us was sitting by the fire on Sunday morning playing chess! soooo relaxing. Will go back.
Not really the best place to stay in
We stayed recently in this highly recommended hotel but would choose a different place the next time. It belongs to the "Small Leading Hotel" group, but I normally expect more of a hotel belonging to this extraordinary group. Although our room was very nice and the most spacious we ever had in the UK, the hotel seems really to be overpriced and very tired. The carpets in the hallways need urgently a refreshing up. If you want to enter the swimming pool you need to go through the restaurant!!! Imagine: while people enjoy their dinner, you walk trough with your bathrobe, I couldnīt believe it in the beginning but thatīs the way they do it. If you walk to your room in the garden wing, you have to pass the kitchen and there it can happen that the service people run into you while crossing the hallway, which happened to us twice. A very negative experience was breakfast as we tried 4 days to get wat we wanted, which was very simple and nothing extraordinary, BUT the message to the service people was never heard. On the departure day, they got it for my fellow traveller, but not for me. The top of all was on our departure as the program we had booked said to receive a gift from the hotel, which they never gave to us. Back home I mailed them regarding this, but never received any response till today. If you donīt care about complaints like this, you might choose this hotel, otherwise, I think there are plenty of much nicer hotels around!
Tired and overpriced
Considering the cost of a suite and dinner here, Bishopstrow SHOULD be fabulous. But it isn't. It's all a little bit tired and frayed at the edges. The swimming pool (especially the changing rooms) was run down.
Dinner was excellent - the saving grace of our stay - but the wine menu was absolutely exorbitant, even by central London prices. Service is poor but the young staff tried very hard. The suite was ok but at that price, it should have been something out of the ordinary. This hotel does not represent good value.
TripAdvisor Reviews Western Motel Wrens
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