Billings Hotel Convention Ctr

I booked a room at this motel for 5 nights thru the internet and pre-paid for it by credit card at the same time I booked our flight.

It took forever to check in and then on multiple occasions my key card would not open our room's door, which then required me to go and stand in a 20 minute line at the front desk to resolve the problem.

One day our room was never cleaned and no new towels were given to us.

But the worst yet was on the last evening when I once again could not get into our room after a long day. After waiting in a line at the front desk they told me that they had given our room to someone else even though we had already paid for the room for 5 nights (this was our fifth night). However they did give us another room.

The exterior doors were unlocked, the ice machines were broken and alot of things around the motel needed updating and/or repairs.

My son did like the waterslide (which was $3 extra per person per day) but the hot tub was jammed with toddlers. Not too sanitary.

Would not stay there again

This hotel had very poor service. Numerous people had to wait FOUR HOURS before they could get into their rooms in spite of advance reservations. Service from the front desk was quite poor. Even worse, the pool was absolutely filthy; there was human excrement in the area and when the staff was notified, they swept it up but didn't bother to wash or disinfect the area.

If you enjoy cigarette burns in the bedspread of your non-smoking room, the feel of being on an overseas flight when you run the a/c, or the ability to converse with people in the hallway while lounging on your bed, then this is the place for you. This is a convention "warehouse" with little to recommend. Hotwire sold me this "3*" room for $74 and while I was checking in the clerk sold someone another room over the phone for $55. Such a deal. Thanks Hotwire.

I stayed at Billings Hotel and Convention Center because that was where my training was being held. When making the reservation, I verified the total rate (room + taxes). When checking in, I was told a different rate. They charge $2.75 more for an energy surcharge. They also charge you 50 cents each time you dial out, whether it's local or an 800 calling card number. As they pointed out, they do have that information posted in three convenient areas, which all happen to be at the front desk and when you are standing in a line of 20 other people who are trying to check in and get to your training on time, you don't always take the time to look at their little posted messages. They may charge you a $50.00 deposit, to be refunded upon checkout, if you are paying cash for your room. I also had to cancel the reservations for two co-workers who could not make it. At first, they could not find that these people were registered. Then they gave me a list of people who were attending that training and I found out that both of their names were mispelled. I was the one who had made the reservations for both and I spelled both of their last names for the reservation clerk since they are unusual names. On the second day of training, the conference room was freezing and we had to try and find someone to refill the coffee pots. I also guess that I am spoiled by other motels that provide a free continental breakfast. Everything considered, if there is another training at the Billings Hotel & Convention Center, I will make my room reservations for some place else.

The Billings Hotel & Convention Center was the worst place I have ever stayed. I will never stay there again. Our room was located around the side of the building towards the back, it was very dark and the entrance door was not locked. Our room was a very short distance from that door. This door was never locked. It was left unlocked all night.

You were not able to get to the lobby from this area. You had to go outside around to the front entrance. This is the only way to get to the pool as well (in Montana it can get pretty cold). At 1:00 am some people from the bar were in the hall talking very loudly. We called up to the front desk and nothing was done. It finally stopped about an hour later. Of course this didn't help my son who had a gymnastics meet at 8:00 am.

I requesed a 5:45 am wake up call, I never got it! Fortunately I woke up on my own and the alarm clock did work. I then went to take a shower and there was hair all over the shower wall. There is nothing worse than that. The bottom of the tub had some of those anti slip spots.

They were just black. There was gum wrappers under the bed. The sink in the bathroom wasn't clean. I am glad we only had made reservations for one night.

I wouldn't recommend staying there

We stayed at the hotel in January 2003 for one night and it was one night too many. There is no elevator to the second floor, our shower/tub handle was broken, our sink did not work properly. They charge for things on top of the price of the room which I do not agree with. It is definately an older hotel but to compete it really should keep up the maintenance. The only good thing is that it had a waterslide, but then you had to pay extra to use that as well.

Overpriced!! Stayed across the street for $20 less and it was way better.

Easy to find. Close to restaurants and shoping via car. No elevator to get to second floor so it was difficult for my friend with a bad knee. Convention center accomodated the 300+ of us well.

We were very disappointed when we arrived at our room at the hotel. The room was very dirty from the floors to the ceiling, and the lights were flickering upon entering. The room obviously had not been vacuumed very well because there were candy wrappers on the floor and "stuff" (I wuold hate to guess what) in the corner and along the wall edges. The bathroom had stains in the toilet and the bath and shower. We were tired and didn't feel like dealing with getting another room, so we just accepted our fate. The kids enjoyed the pool and the slide, but from a parents viewpoint... it was not fun. Several kids were unattended and picking on the other children... and not giving enough time for kids to get out of the way at the bottom so they were literally ramming into the other children. The pool room smelled awful and I would not even put my foot in the water. Even better, that night when we got into bed we found they had not used fitted sheets (hopefully they were somewhat clean anyway) and the sheets came off the bed. So a month later I get the bill for my credit card charges, and they overbilled me for an extra night's stay. So far, I have made 5 phone calls... getting voice mail and transferred from person to person and I still haven't spoken to someone who can take care of the duplicate charge. I would rather sleep in a tent than stay at the Billings Hotel and Convention Center again!!!

When we arrived in Billings on April 26th, 2003, we had no idea where we were going to stay. We drove around to all the hotels and motels in Billings. We went in to each of the hotels inquiring about the rates. When we went to the Billings Hotel, we were extremely impressed by the decor in the lobby. Needless to say our 12-year-old son could not wait to go to the pool and on the water slides. We ate in the restaurant in the lobby area and it was fantastic, we had breakfest, lunch and dinner there. The food was hot and plentiful and the service was wonderful. In fact, we are planning another trip out to Billings at the end of September and are going to make reservations at the hotel. We didn't have one problem and thoroughly enjoyed our stay. Thanks for your great hospitality and you will be hearing from us soon to make our reservations.

I was surprised and a bit disappointed in our two night stay at this hotel. I called and reserved a room with two queen beds and upon arrival had two full-sized beds. Unfortunately, my son is well over 6'3" and needs the extended room to lay down comfortably. I was told that they didn't have any queens left and upon my telling them that I'd like my money back and I would find other accommodations, they found rooms that were not used "often". I am happy to say the room looked and smelled clean. The drawers on the dresser continuously rolled open but with some folded paper shoved in the corners we were able to keep them closed. The shower was an experience. There were no "no-slip" strips or anything to prevent a slip and slide experience in the tub and if you have a little difficulty waking up in the morning, the water was great! The water varied between very hot and ice cold at the blink of an eye - but this was also survivable due to the fact it woke you up in a big hurry. If you are looking for a place to relax and you do not have very young children, the pool area is not the place to go. It does have a water slide and there are kids romping and playing all over, parents were rarely in attendance to keep track of the little guys. You are not able to get in and swim and have a small workout. The hot tub may have been nice but it was not working and kids were bringing sand from the sandbox outside in to help fill it. I was disappointed to see that the young hotel staff in attendance did not see this as a problem. I guess my final observation is that the hotel charges for all telephone calls - local, 800 and all phone card calls was to the tune of $.50 per call. I wouldn't object but it wasn't posted anywhere. You found this out upon checkout, plus they charged $2.75 for each night to help pay for the increase in fuel and electrical costs. At $80.00 per night, though and the fact that I was not able to have a hot shower or relax in the pool, $2.75 seemed a l

onnection! When I asked the desk clerk about the phone calls, all she could do was shrug and tell me it is usually posted in a review book in the room and people sometimes take these.

Otherwise, the trip was great!