Watch out for charges after you leave

Do not stay here!!! They charged my account, without notification, 2 days after I stayed there for white hand towels that were stained with ash from the fireplace. Apparently they do not use bleach which questions there sanitary practices for there bed sheets. The manager also conducted himself extremely poorly after being asked about these ridiculous charges.

This place is disgusting

This hotel has lousy, lousy accomodation and service. I stayed for less than four hours in Oct. because as I left the shower and toweled off in the cabin bathroom a peeping tom pressed his face to the window (repeatedly) until my husband entered the bathroom and scared him off.

I have requested a refund many, many times and was told in January (more than 60 days after my request) that request was "denied," with no further explanation. This hotel has 20 complaints against it at the BBB and the Chamber of Commerce and the hotel associations in the area are well acquainted with complaints against the hotel.

Oh the jacuzzi!!!!

My girlfriend took me up to the Big Bear Frontier for our anniversary.

What a terrific room we had!We spent the nite in cabin #259. We had a little kitchen with all the utensils (but no salt or pepper, BEWARE!), a gas fireplace and best of all, a jacuzzi *IN* the bedroom. It was VERY welcoming after coming in from the cold outside. We made sure to use that thing at least 3 times before going to bed. And boy, did we use it! OH YEAH!!! It faces the TV also so that was convenient. The grounds are ok and there is about a 200yd walk to Big Bear lake, which by the way you can't get to unless you have a boat, but great scenery nonetheless. The village is pretty nice, rustic and cozy. There are lots of places to eat at. I recommend eating at the Cowboy Express Steakhouse, right across from the entrance to the cabins. Very hearty portions and good service. We didn't leave our room enough, other than to eat and check out, to see the staff. But they seemed nice. We had a great time and I highly recommend the BB Frontier... And if you can, get our cabin (with the jacuzzi!!!)

Loved the Big Bear Frontier

We had a wonderful time at this resort the grounds were beautiful and our 1 bedroom cabin couldnt have been any nicer it was brand new with a kitchen which was wonderful since we have a small child. I would highly reccomend this place to stay

F.Y.I.

When I first made the reservation I made it for a 1 bedroom cabin. It was a terrible mistake. The inside of the cabin reminded me of the movie "Jason". Major renovations need to be done to those 1 bedroom units. Highly recommend staying in the 2 bedroom cabins, it's a new addition to the lodge.

We had a great time.

My wife and I went to Big Bear to spend some time away from the city and relax. We booked the room online and we were happy with the price.

When we arrived our cabin was what we expected and we were happy to see that we were close to the lake and the beach there was pretty nice. We didn't really have much contact with the front desk but everyone seemed nice enough. I'm not sure what happened to some of the other people who wrote reviews here but we had no real problems of any kind. One thing that we did like was being close to the village for food. Overall, we had a great time and for the money that we spent it was well worth the trip.

$$$ first, Customer service last !

I booked this Hotel online through one of the discount Hotel services.

In order to keep the price competative, I only knew where I would stay, after I issued my credit card number online. After learning that I would be staying at Big Bear Frontier, I read the reviews posted and found that most were negative comments. I figured how bad could this place be? Well, I found out how unhelpful and rude the staff could be when they could not offer me a room with two beds for my daughter and myself. A rollaway bed was offered to me and I was tolds that there are "No refunds "that's all we can do for you, and there will be an additional cost for the rollaway. There is nothing like spending a vacation on a poorly constructed rollaway bed. The additional cost did not make this a value. They only care about money. Poor, Poor, customer service. Know where u are going to stay and pay a bit more. At least you won't be surprised with extra charges and unhelpful employees.

So Rude and Overpriced!

I stayed there during Febuary this year and was very disappointed. The staff could not have been more rude. I think they forgot that they are in hospitality business. I want to warn anyone who is thinking about staying at Big Bear Frontier. Don't go there unless you like rude service and tiny accommodations that are overpriced.

Horrible Customer Service!!

I said this hotel was horrible but in reality it was way worse! My family and I wanted to send my older brother and his new wife up to the "Nice Cabins" in bear bear lake for their honeymoon. The so-called "cabins" are really like tiny motel rooms with no space and have ants and bugs crawling in and out of the beds. NOT VERY APPEALING!! The employees including the manager and owner are extremely rude and have no idea of the meaning Customer Service!!! They treat customers like animals. I would not recommend this hotel for anybody even if they paid me a million dollars!! And I definately would never stay there!! They don't deserve any customers because nobody deserves that much torture!!

Very dissappointing

Saw facility on their website, but what they show is not what you get. They advertise cabins, but many are surrounded by cement and the units are very close together. It is a pet friendly place, but my pet wanted a more woodsy feeling and so did I. They also have very stringent cancellation policies, I know this because I ended up not staying there because of my dissatisfaction.