Big Bear Frontier Cabins & Hotel
How has this hotel rated in the past?
Historical Traveler Reviews Big Bear Frontier Cabins & Hotel Big Bear Lake
Watch out for charges after you leave
Do not stay here!!! They charged my account, without notification, 2 days after I stayed there for white hand towels that were stained with ash from the fireplace. Apparently they do not use bleach which questions there sanitary practices for there bed sheets. The manager also conducted himself extremely poorly after being asked about these ridiculous charges.
This place is disgusting
This hotel has lousy, lousy accomodation and service. I stayed for less than four hours in Oct. because as I left the shower and toweled off in the cabin bathroom a peeping tom pressed his face to the window (repeatedly) until my husband entered the bathroom and scared him off.
I have requested a refund many, many times and was told in January (more than 60 days after my request) that request was "denied," with no further explanation. This hotel has 20 complaints against it at the BBB and the Chamber of Commerce and the hotel associations in the area are well acquainted with complaints against the hotel.
Oh the jacuzzi!!!!
My girlfriend took me up to the Big Bear Frontier for our anniversary.
What a terrific room we had!We spent the nite in cabin #259. We had a little kitchen with all the utensils (but no salt or pepper, BEWARE!), a gas fireplace and best of all, a jacuzzi *IN* the bedroom. It was VERY welcoming after coming in from the cold outside. We made sure to use that thing at least 3 times before going to bed. And boy, did we use it! OH YEAH!!! It faces the TV also so that was convenient. The grounds are ok and there is about a 200yd walk to Big Bear lake, which by the way you can't get to unless you have a boat, but great scenery nonetheless. The village is pretty nice, rustic and cozy. There are lots of places to eat at. I recommend eating at the Cowboy Express Steakhouse, right across from the entrance to the cabins. Very hearty portions and good service. We didn't leave our room enough, other than to eat and check out, to see the staff. But they seemed nice. We had a great time and I highly recommend the BB Frontier... And if you can, get our cabin (with the jacuzzi!!!)
Loved the Big Bear Frontier
We had a wonderful time at this resort the grounds were beautiful and our 1 bedroom cabin couldnt have been any nicer it was brand new with a kitchen which was wonderful since we have a small child. I would highly reccomend this place to stay
When I first made the reservation I made it for a 1 bedroom cabin. It was a terrible mistake. The inside of the cabin reminded me of the movie "Jason". Major renovations need to be done to those 1 bedroom units. Highly recommend staying in the 2 bedroom cabins, it's a new addition to the lodge.
We had a great time.
My wife and I went to Big Bear to spend some time away from the city and relax. We booked the room online and we were happy with the price.
When we arrived our cabin was what we expected and we were happy to see that we were close to the lake and the beach there was pretty nice. We didn't really have much contact with the front desk but everyone seemed nice enough. I'm not sure what happened to some of the other people who wrote reviews here but we had no real problems of any kind. One thing that we did like was being close to the village for food. Overall, we had a great time and for the money that we spent it was well worth the trip.
$$$ first, Customer service last !
I booked this Hotel online through one of the discount Hotel services.
In order to keep the price competative, I only knew where I would stay, after I issued my credit card number online. After learning that I would be staying at Big Bear Frontier, I read the reviews posted and found that most were negative comments. I figured how bad could this place be? Well, I found out how unhelpful and rude the staff could be when they could not offer me a room with two beds for my daughter and myself. A rollaway bed was offered to me and I was tolds that there are "No refunds "that's all we can do for you, and there will be an additional cost for the rollaway. There is nothing like spending a vacation on a poorly constructed rollaway bed. The additional cost did not make this a value. They only care about money. Poor, Poor, customer service. Know where u are going to stay and pay a bit more. At least you won't be surprised with extra charges and unhelpful employees.
So Rude and Overpriced!
I stayed there during Febuary this year and was very disappointed. The staff could not have been more rude. I think they forgot that they are in hospitality business. I want to warn anyone who is thinking about staying at Big Bear Frontier. Don't go there unless you like rude service and tiny accommodations that are overpriced.
Horrible Customer Service!!
I said this hotel was horrible but in reality it was way worse! My family and I wanted to send my older brother and his new wife up to the "Nice Cabins" in bear bear lake for their honeymoon. The so-called "cabins" are really like tiny motel rooms with no space and have ants and bugs crawling in and out of the beds. NOT VERY APPEALING!! The employees including the manager and owner are extremely rude and have no idea of the meaning Customer Service!!! They treat customers like animals. I would not recommend this hotel for anybody even if they paid me a million dollars!! And I definately would never stay there!! They don't deserve any customers because nobody deserves that much torture!!
Saw facility on their website, but what they show is not what you get. They advertise cabins, but many are surrounded by cement and the units are very close together. It is a pet friendly place, but my pet wanted a more woodsy feeling and so did I. They also have very stringent cancellation policies, I know this because I ended up not staying there because of my dissatisfaction.
TripAdvisor Reviews Big Bear Frontier Cabins & Hotel Big Bear Lake
Travel Blogs from Big Bear Lake
... highway to hitch a ride into Big Bear around 5 pm. Luck had it that a trail angel named Devil Fish was there giving people rides wherever they needed to go. I went to a trail angels house: Papa Smurf and Mountain Mama:
They were both at work when the group of us got to their house, but Thru-hikers were already there. A sign on the front door said "Make yourself at home. Eat Food, take a shower. ...
... the water mishap we got off in time to reach the RV store in time. On exiting the RV park we took a wrong turn. We ended up on a narrow road with no way to turn around. We realized we couldn't use our handy dandy dolly because we didn't have power! (Note to self - get a generator as soon as we can!) Since neither of us are experts at backing up with the trailer yet ...
... Friday night "select & cook your own" 21 oz rib eye, fish, or chicken for $13. Not sure what I'll have, oh, maybe the rib eye. :o) Also a big free car show on the lawn behind us on Saturday AND in the morning a $5 all you can eat pancakes, sausage, juice. We are close to the ocean so the temps are a tad bit chilly for us; or maybe I should say DIFFERENT than 111 in AZ. The evening and morning temps have us ...
Christmas Day morning is quiet here at the resort. Some folks are heading for the golf course, some have gone to visit friends and relatives who live nearby. Others, like us are going to stay put today.
Jil and I made a pact that our stay here at Sands was to be our Christmas gift to one another. Our pacts apparently are made to be ignored as Jil gave me a nice golf shirt and I gave her a golf blouse. Our furry ones got some yummy dog bones and a lot of fun romps in the ...
... a valley surrounded with shear rock walls and piles of rocks that kept the area hidden from local ranchers and was rumored to be the hideout of cattle rustlers. After a picnic lunch we headed to “Keys View”, at 5,185 feet it was the highest point in the park accessible to the general public. It was a long drive up the mountain, but the views from the top made it all worthwhile; we could overlook the valley far below that consisted of Palm Springs and ...