The Beverly Hilton
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TravelPod Member ReviewsThe Beverly Hilton Beverly Hills
Nice hotel, rooms a little tired looking but suite is huge and bed is v comfy! Lots of beautiful people, Even the Bell Boy looks like he should be appearing in an episode of Beverly Hills 90210!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Beverly Hilton Beverly Hills
Down & Out In Beverly Hills
Merv Griffins Beverly Hilton, Los AngelesDate of visit: Friday 16 May Monday 19 May 2003The Beverly Hilton was the only disappointment of the twelve hotels at which we stayed during our three weeks exploring the West Coast of the USA. Despite our booking confirming a city view, on arrival we were allocated a ground floor room with a view of a ramp to the adjacent department store. The room was extremely worn. The cream carpet was severely stained in several places. Surfaces were chipped and there was a dark ring around the edge of the bath. The bin had not been emptied since the previous guest had vacated the room.On reporting our dissatisfaction to the front desk, we were invited to look at two other guest rooms one extremely small with loud traffic noise from the freeway, the second was fitted for disabled visitors (with the wardrobe in the bathroom). Again, both rooms had seen better days. We returned to reception once again where we were eventually offered a fourth room by a sympathetic receptionist who also offered us a complimentary drink at the bar while the room was cleaned ready for occupation. In total it took well over an hour to check into the hotel. While at reception another guest made a complaint about the standard of his room. It is clear that the hotel guest rooms are in desperate need of refurbishment.While the fourth room was an improvement, it was no better than you might expect of a mid-range hotel chain such as Best Western. There were no luxurious touches. The bedspread was patched. The towels were small and tired. The bathroom products were unexceptional. The complimentary white bathrobe was grey and had a huge hole in it. Only one robe was provided for two guests. The book of guest services and room service menus were old and torn and needed to be replaced. Day and night there was an intermittent banging noise, perhaps air conditioning or water pipes.The main public spaces were well maintained but not impressive - the wicker sofas in the reception areas looked cheap and on of our visit, Griffs restaurant was almost empty and completely lacking in atmosphere, Trader Vics was full and buzzing. The food and service were excellent. On leaving the hotel, our bill was incorrect. The hotel did not invite any feedback the only one not to do so during our trip. We're not surprised!
What did ya say??
Ok, I'm a snob. I had one night to spend in L.A. and wanted to make it big. I'm affiliated with the Hilton HHonors program as a Diamond member. So, I thought I'd try and max out the bang for the buck. I stayed at the Beverly Hilton Hotel in Feb 2003 just for this reason. Wow, what a disappointment! The room was big, I'll give it that much. And for some strange reason, it came with two full bathrooms. The room faced Wilshire Blvd and the street noise was quite noticeable. The windows were very dirty and one pane actually seemed to have a lens affect to it - when I looked out of it, the view was rather blurred. I'd have to agree with all the others that the hotel really needs a major remodelling job. The breakfast buffet was quite enjoyable. I'm glad I stayed there just so I can say that I did; but I would not go back again.
I've stayed many times, and let me tell you.....
The first time I stayed, I was a young out of college Writer/Director. I got a great rate, and didn't have a bad time. The food was not worth the price, but it's LA, there are many places to dine. The bathroom was huge...not a bad stay! Then I stayed two years later, with my girlfriend. They looked at me as if I couldn't afford the stay, when I checked in. Once they saw my Gold Hilton Honors card, they quickly kissed my ***. Yet, the stay was awful. It was a business/personal trip. The room was not good enough, so I asked for an upgrade, and got it. I sound stuck up, but we rarely have time together, and I wanted the best. I was treated like a kid the entire time. Dinner reservations at a place that was loud and crowded, not romantic. So we left there and hailed a cab for The Beverly Hills Hotels Polo Lounge. Great place by the way. I had a awful stay. Wrote a letter to Merv Griffin, and the Manager of the hotel wrote back. Invited us back and we were treated like royalty. A few days, a penthouse suite, the works. I'm not saying do this if its a crummy stay. They had notes of my previous stay. Plus I'm a shareholder. Staying next week in the same cabana room we always get, and I hope it's as good a stay as always. I agree the place needs a face lift, but I tend to love old Hollywood. If you can't stay at the Beverly Hills Hotel or the others, stay at Merv Griffins Beverly Hilton...it's not bad! Give it a chance. Don't stay at the Luxe or Beverly Hills Inn...they are the worse. Join Hilton Honors and get some power!
Great Location, Freindly Staff
Stayed there 5 nights in Feb, 2003. Had a conference there. Had 3 rooms in 24 hrs., #1 did not look like it had been cleaned, big spot in carpet,#2 actually was the best we had but we did not want to stay in the old part of the hotel, #3- average room, Merv does need to spend some $$ to spruce up the place. When you pay the price you expect the "Best". I think that the Hotel is #2 and the Banquet Room is #1, there seems to be something going on every night, making the lobby very congested, the guests are a after thought when the STARS come out to play. I don't think that many of them even stay there. If you stay there ask for the courtesy car to take you places, it is free except the tip.
We checked into what I thought would be a glamorous hotel - wrong! The only thing that save this hotel in my mind was the nice people working there. They were a really great group of people; fast, friendly and very helpful. The hotel on the on the hand has seen better days. The lobby is nice in a 70's faded, pretty way; too much "Peter Max" type style for this century. The rooms really need an upgrade and a paint job. Two doors down from my room, there was a room that emanated a strong urine odor. This odor was also in many of the hotel hallways. Dingy lighting did not help this improve the hotel's dilapidated feel. The food was nothing extraordinary; the french onion soup was terrible. A definite "Campbell's" thing going on here; very salty and not enough cheese to carry it. I ate half and sent the rest back. The cheeseburger was good, but the bun slightly dry. (I have a great recipe for the soup, try caramelizing your onions!) This is one Hilton I will gladly pass on in the future!
Great Place ... but ...
A truly wonderful Hotel. Stayed there for 6 nights. Great rooms, great meals, very central, friendly staff - mostly !!! Had a glitch with the Hotel Courtsey Car Dispatcher that was sorted out by Front Office Manager - thanks. Worst memory ... when departing on Fri 7 Feb 2003 at 7.30am ... was really amazed that when I was stumbling thru the Lobby with heavy suitcases, not one of the many staff who were present, offered to assist me with my bags. They were all too busy chatting to each other and trying to look important - not one of them offered assistance !!! Really amazing. All continued to chat and treated me as a shadow. A very sad departing memory. I feel that the Hotel is grossly overstaffed in its front operations. Too many staff all trying to be busy.
Horrible, Dispicable - Don't Bother!!
My sister and I stayed at the Beverley Hilton in October 2002.
Words cann't describe what a horrible hotel we found this to be. Our standards are quite high, but so they should be from a hotel such as this. I found it unbelievable that a hotel displaying a huge reputation and belonging to the history books of Beverly Hills was so disappointing and hugely over-priced.
I understand that if you want to stay in Beverly Hills you need to spend your money. I did not have a problem with this. Our stay at the hotel was suppose to be a final relaxing few days in luxury after a 3 month holiday travelling in Europe. How wrong we were! - firstly reception did not have a record of our booking. I could have easily excused this if the receptionist was polite and friendly about it - but no!! She was extremely rude and there was no offer to help with our bags. The concierge staff were the same. Extremely rude and when we checked out - asked us to wait on the street - no way!!! We really felt like Pretty Woman - if you weren't draped in diamonds, you weren't noticed. If only they knew!!
Our rooms were totally inexcusable. The carpet was filthy, the fridge smelt so badly that we could not use it, the paint in the room was peeling and the walls were grotty. Nothing was good about the room except the size. The pool area was just as bad - it was defeintely not somewhere you would want to spend an afternoon and relax. The hotel needs a huge amount of money to be spent on renovations, and the staff need to be trained on delivering customer service.
I can't believe we gave up Hawaii to stay in Beverly Hills - what a waste!!!!!
Please heed this warning and stay away!!!!! Otherwise you'll be hearing my words "I told you so!""
Good, Helpfull Hotel
I stayed last March and had a wonderful time. The hotel barman was a lovely chap who was attentive and eager to fill our drinks all night. The concierge were great too they quickly booked us a table at the Ivy and sorted out our helicopter trip. They also arranged for a lovely fresh cake for my girlfriend with only 2 hours notice.
Food is a bit expensive in the hotel but the nice swimming pool makes up for that. Also a great place to watch people as you never know who is staying there and climbing out of those limos. Just don't fall over the leads from the camera crews or the red carpet!
This hotel provided a wonderful, relaxing room for a week while in LA. The room was discounted at 131.00 per night through HDN. It was large, bright, with great Southern California colors. Pool was warm, huge and spectacular. Meals were more expensive than anticipated, but food and service were excellent. Concierge was friendly and provided accurate travel details/tips. I would return again in a heartbeat.
Check your room reservation
We stayed at the Beverly Hilton on 17 Sept 2002. Before we went I checked loads of sites etc to see what we were getting. On arrival (had to pay up front) we were given a room in the palm court.
IT WAS A DISGRACE. It looked like it was last renovated in the 70's. Stained carpet Stencils painted on the door. The room looked like it should of been $30 a night not $189. The bath was like an enlarged shower cubical. It was horrible. I was told that all the rooms in the hotel were the same On my return to the UK I have checked holiday brochures and the pictures are not what we got. BE WARNED
TripAdvisor Reviews The Beverly Hilton Beverly Hills
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