Seriously Overrated

Stayed here because of the historical significance and the hotel's reputation. Seriously disappointed. "Five star service" is a joke. Air conditioner didn't work and we weren't compensated; ordered coffee one morning and it never showed up; our credit card was charged twice.

Staff repeatedly walked in without knocking. Visit the Polo Lounge for the experience and save yourself the $$$$ for the stay.

Worth a look but better to stay elsewhere

Went to this hotel for two nights in April 2003. Fantastic experience but really too big to make your visit special. I was disappointed by the Polo Lounge - don't be fooled into thinking that the food is any better than average. There are better places to stay in the area however to say you have been to this hotel is half the battle! Sad but true!

My opinion

Went with wife and 14yo daughter at X-mas time for three nites. Read reviews on this site. Thought a famous hotel would be more attractive & fun for daughter than one with reputation for service. If I were planning over, I would chose elsewhere. The hotel is in the residential side of B.H. To get anywhere means a ride. Basically trapped in a hotel with little to do for kids or adults that like kid fun. If you are willing to speand $350/nite, might as well go with better location and more entertainment: Any of the 5 star hotels I think would be a better choice. I say all this without a single complaint about the way we were treated. I just think if you are going to LA for the first time, the historical attraction of this place does not outweigh location and convience.

A World Class Hotel!

Unlike the previous poster, I have nothing but accolades for the Beverly Hills Hotel! This is a unique hotel with a beautiful location and tremendous ambience. The service is exemplary; correct but also friendly and unpretentious. Our deluxe room was pretty and comfortable , the bathroom was huge and beautiful. The grounds and pool are lovely, and The Polo Lounge is a great place for a drink! (Try the Kobe Burger!) This is the kind of hotel that everyone should stay at once if they like great hotels! It's fun and luxurious at the same time!

Uptight and pretentious

The hotel lobby was not that large and the decor was tacky, The atmosphere is uptight, pretentious and snobby. The guests walk around like they think they are too good for anyone. lots of old women with face lifts and 25 year old escorts. I would never stay here ever again.

The Polo Lounge was nice but thats about it.

The Best Hotel I've Ever Stayed At

I had visited the Beverly Hills Hotel several times over the past dozen years, but never to stay - only to eat at the famous Polo Lounge and to walk around the beautiful acres. A few months ago when I thought about what I would like to do for my 50th birthday this year, I thought I would like to stay at the hotel and experience it from the inside. I'm so glad I did. This hotel is heaven on Earth, and I don't say that lightly. I would rate it higher than 5 stars in every category if I could. I have stayed at the George V Four Seasons in Paris, Savoy in London, Peninsula Hotels, and Mandarin Oriental hotels, among other 5 star hotel chains, and The Beverly Hills Hotel matches the best and perhaps even tops them all. The rooms are gorgeous and comforable. We stayed in a one bedroom suite with private patio. ($970 plus tax) The room was very large. It had a marble fireplace and plasma screen TV in the living room & regular TV in the bedroom, and small TV in the almost-all-marble and very large bathroom), and the patio was as large as the room itself. The staff was GREAT. I was a bit concerned that they might be snobbish, but that was not the case at all. They treated us warmly and did everything we asked for. When I came up to the check in desk I was called by name. I was startled and said to the woman "How did you know who I was?" and she smiled and said playfully "We have our spies..." When the maid closed a book I was reading, she placed a bookmark with the name of the hotel which said "To remember your page." Two friends of mine called the hotel and ordered that a birthday cake and bottle of champagne be sent to the room as a surprise to me, and when it was delivered the room service personnel SANG HAPPY BIRTHDAY.

(The cake was gorgeous and delicious. I can only think of two minor drawbacks. Yes, it's an expensive place to stay but considering value received I feel it was worth it. The exception might be shirt pressing.

When we arrived the bellman asked if any of our shirts were wrinkled and needed pressing, so we gave him a dozen or so. The bill turned out to be $11.00 - PER shirt. Ouch. A bit of a surprise. Also (and this is more funny than negative) we slept with our windows open because it was so quiet and the air smelled so good, but at 4am we both bolted straight up in bed to a sound that sounded like a water main had broken. It was was the automatic sprinkler system outside the windows turning on. They have to water the plants sometime and I suppose 4am is the best time to do ithat We just didn't expect it. The hotel's pool is spectacular and huge - and what history! Every star has sat around or swam in this pool. It's said that Katharine Hepburn once dove in fully clothed, and that Joan Crawford learned to swim in the pool. (Later, Faye Dunaway would learn how to swim a particular 1940's swimming stroke to prepare for the film Mommie Dearest). The pool guys were handsome, friendly and always helpful. I would highly recommend renting a private cabana ($175 daily) for the best experience. We rented one every day we were there after finding out how great it was the first day. There are only about a dozen, so call ahead at busy times to reserve one. You get a private cabana with two changing rooms, a bowl of fresh fruit, bottled water, four pool chairs for your private use and an umbrella if you want it. The people on the other side of the pool are not supposed to come into this private area. You really feel Hollywood laying by the pool in front of your own private cabana, looking up at the famous pink hotel. The hotel has a omplimentary limousine service from 9am to 7pm daily. It varies from stretch limo to Mercedes sedan to Rolls Royce. The driver, Carol, is terrific. Friendly and personable. We really liked her a lot. In the morning we would go out for a walk in the neighborhood, looking at the large Beverly Hills mansions. Then we would lay around the pool from 11 to 3, and after that go back to the room to read on the private patio or check e-mail (in-room high speed internet is free) or prepare for dinner. At night, we went to dinner nearby restaurants such as Spago and The Terrace at the Hotel Bel Air. The grounds of the Beverly Hills Hotel are spectacular, beautiful and quiet. Yes, the hotel is expensive but I felt it was worth every penny and I cannot wait to go back.

What a hotel should be.

When deciding on which hotel to stay in Los Angeles look no further than the Beverly Hills Hotel and bungalows ( you know- the pink palace). We just returned from four days there and were impressed not only by the facilities but the service as well. The staff went out of their way to make my two small children make sure they were having a good time from giving them little bears to sleep with to one of the staff who made ballon animals. On check in they asked when we wanted our room cleaned and turned down (a nice touch). The pool area is superb as was the room. We had a deluxe room with balcony which actually was a private deck with lounge chairs and table. The hotel also has complimentary limo service to the nearby shopping and restaurants. The only disappointment we found was to be found in the Polo lounge where we found some of the dishes to be overly salty. But this is a minor ding when compaired with the overall quality of this hotel. We had such a good time that we cannot wait to go back.

A pink dream

I stayed there for three nights and I can't imagine to find a better place at Los Angeles. The location is great, near the shops of Beverly Hills and next to the hot restaurants and shops of West Hollywood. And only a few minutes by car, to the beaches of Santa Monica. The staff is very friendly and attentive. I stayed in a deluxe room, and it was very comfortable and realy large, about 50 square meters. The pool is a dream. A realy charming place to stay. And don't forget to enjoy the great food.

Reality matches expectations -- for once!

The BHH&B matched... no, make that EXCEEDED, our expectations. My daughter and I stayed in one of the bungalows; the beds were superbly comfortable, the bathroom was magnificent, and the walk to our room was positively dream-like. Moreover, and this was perhaps the most pleasant of surprises, all members of the staff were uniformly courteous, considerate, and charming. We were clearly not from the "rich and famous" brigade, and yet our every need (even those we didn't realize we had!) was attended to -- with kindness and gentility. I've traveled to many places across the world and this hotel stay was the best I've ever experienced.

The Pink Palace

The Beverly Hills Hotel, aka the Pink Palace, is a thoroughly charming place and I thoroughly recoomend you stay there. Obviously it is not cheap, but the ambience is wonderful, as are the rooms, the staff and just about everything else. Rooms in the hotel are as nice as the Bungalows, though not quite as private.Go on, treat yourself...