Best Western of Long Beach
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Historical Traveler Reviews Heritage Hotel Melaka
Non smoking hotel!
I didn't realize this was a non-smoking hotel! this was excellent! We will definitely come back!
Best Hotel in the area! Great service, clean, accomodating!
We stayed at another hotel locally and was incredibly disappointed! We had to move because the other hotel was scary and disgusting. It was a travel lodge that charged us $140.00 for the night. We were very pleased at the lower rate of this hotel, ($99.00) the location and the friendly service. We asked lots of questions about where to go to get the best beach! The fact that the hotel was clean and beautifully decorated as you would expect a Best Western to be was a bonus! I had a great experience with the staff that checked me in early because I was tired after traveling for a long time (we checked in 3 hours early, to a clean, comfortable bed!).
The fact that the manager of this hotel allowed a homeless person entry to my vehicle while we were on their park and cruise package by leaving it unlocked was bad enough. But when he tried to cover it up by not telling us and by his rudeness, I decided it was time to turn to corporate. They were at least sympathetic the first two times I spoke with them (Caitilin and Nancy), but Mary was beyond the pale saying that Corporate washed their hands of the whole mess. It was my job to go back to the useless manager who had been so rude and unhelpful in the first place. he even kept 2 of our suitcases and would not have returned them to us had we not noticed something was wrong when we got back to the car. I believe all the bad reviews that have been written here. We most certainly will NOT be staying at ANY best western (capitals omitted on purpose) again, Ever!
Unprofessional Service, Bad Hotel, Scary Neighborhood
I was shocked when I arrived at Best Western at Long Beach (PCH). My reservation for a single room had been cancelled, because the (my one and only) credit card I used for the reservation had to be replaced because of some fraudent charges on it. I had called on the morning of arrival to make sure everything was okay, and the desk clerk said it was. So I figured it would be fine until I arrive at the hotel.
Anyway, my room went from $86 a night to $180 a night at the hotel's only remaining suite with king-sized bed. I tried to complain about the situation, but the desk clerk was very rude and had no words of comfort to offer. It was a nighmare. Because of a conference in town, there was really no other choice. So I stayed, despite being quite upset.
The $180 was really too much for the room. It was small, dingy, and from the window you can the bums and homeless roaming around at night. The hotel is located in a pretty bad neighborhood, where the youth come out at night to cause trouble (like what a previous reviewer said, do not go out at night in this neighborhood). There are no decent places to go for food: only McDonald, KFC, and Pizza Hut. And yes, while the hotel is conveniently right next to the Metro Rail, you don't really want to use it.
As for the staff, they are not responsive. You can call, and no one will answer sometimes. Even when you stand in front of them, they will just ignore you. The breakfast room is very small, barely big enough for 8 people.
So, if you are planning on attending a meeting at the Long Beach Convention Center, DO NOT stay at this hotel. I am also writing to my scientific Society to make sure that they do not let any of its members stay at this hotel. A complete mistake!!
Terrible treatment. Avoid!
We noticed at once that the manager at Best Western of Long Beach had an attitude of unresponsive superiority. He treated all his registering guests, and our party too, with cold contempt from the get-go -- as if he saw his guests as his inferiors or his enemies. He was rude, smug and intimidating, especially hostile when speaking with women, myself included, though I was utterly polite and courteous to him.
We were told that our room would not be ready until 3 pm, so we asked about a place to eat. The manager seemed annoyed at this simple request for basic information, perhaps because the hotel lacked a restaurant. He never looked at our faces when he spoke to us. He conveyed arrogant disdain for his guests' needs and desires. His demeanor was unresponsive, ungracious and slightly menacing.
It was a relief to get away from this character. We drove to eat at a restaurant several miles away. As we were finishing our meal we got a call from our relatives from Washington state who had arrived at the hotel after we left. (We were all returning from a family reunion cruise.) They had received an even more hostile reception than we. After being badgered, insulted and having the price hiked, they had been thrown out of the hotel, bag and baggage, although their group of eleven people included children and elderly.
Thank God for cell phones. They contacted a nearby Holiday Inn, which kindly sent a van for them. We drove to meet them, and we all found comfortable accomodations there among friendly, courteous people.
Please avoid this awful experience. This is the first time we have ever been treated badly at a Best Western. In our opinion the manager at this hotel should be discharged.
Terrible Expirience for our GROUP!!!
We just had the most incredible expirience at the Best Western Long Beach (not the Airport loaction).
We had reservation's for 5 rooms, and 11 people in our party.
One of the party did not have their confirmation # with them for check in and the Front Desk quoted them a much higher price than the rest of our group. While we were trying to negotiate the price WENT UP while we were standing in line.
I asked to speak with the Manager, who responded with great attititude and was insulting beyond belief!
While he did not have a manager's badge on or anything to identify himself, he did have a blue shirt on that was different from the rest of the employee's.
I asked him if "Customer Service " was impotant to him and he said "NO, it was not", and that five rooms did not even count as a group and told me he would rent out all our rooms that same night for a higher price than we had reserved it for. He said if we had 25 room's, he may feel different.
I told him that I had had better service at a 7-11, and perhaps he should apply there.
He told us all to leave very vicously, with a raised voice.
I told him him we would all write letters and he said that did not matter to him. He said GET OUT of MY HOTEL.
SO my 80 year old father and the other 10 of the family were forced onto the street with our luggage.
We never raised our voice to this man.
He was insulting to the couple in friont of us who were still in the lobby and they followed us out after they witnessed his behavior and said that this man had done the same thing to another party that tried to check in right before we had got there.
I had a nightmare experience at this hotel, do not stay there!!!
I arrived at the hotel at 8:30 am and requested and early check in.
To make a long story short, after waiting 4 hrs I requested to talk to the manager, he blew me off twice, and then when I saw him in the elevator and asked if I could talk to him, he was very agitated. He would not even let me talk to him and explain the problem..
The front desk clerk had ignored me several times not even acknowledging me, and would wait on every one behind me in line, not to mention waiting 4 hrs for a maid to clean ONE room for early check in.
The manager immdiately and rudely just said I don't want you here, called the police to escort me out and kicked me out!!! None of which was necessary.
I have managed a hotel in the past for 5 years, and customer service is not a priority here. I was shocked, horrified and embarrassed. I am currently a propery manager working with HUD, so I am a professional business person. This is the most outrageously rude thing I have ever encountered.
the police officer was USELESS, and left me in a bad neighborhood, sobbing. I walked two blocks with my luggage and was sobbing so hard I could not even make a call. I sat in a gas station parking lot until a shuttle bus from another hotel came and picked me up, they have been wonderful.
I will be contacting the better business bureau and triple AAA, don't know how they have a rating at all...also the owner of the hotel, motel and hotel associations,and the cruise lines.
Do not stay there.
Best Western aka Worst Western or any other direction
I wished I would have visited this site before I stayed here. I would have xcld the reservation based on the previous review.
The $50.00 depost is bizarre and worse of all, true.
Even more infuriating is the condescending attitude of the front desk.
I would rather spend the night anywhere but here and will not be staying at any Best Western ever again.
Another bad experience with a Best Western Hotel
We recently stayed at this hotel. The internet information shows that this is a new hotel. It is obvious on the outside it is not a new hotel. The area of town it is in is not safe.... When checking in to the hotel there is a separate piece of paper that you are required to sign. They hold $50 on your credit/debit card til you checkout in the event that there is any damage to the room or if you smoke in the non-smoking room. I was surprised by the $50 deposit paperwork. When questioning the clerk at the front desk on this he was not cordial at all and said that "all" hotels do this. When checking into our room just past our front door on the maroon carpet there was a big stain. We made sure we called down to the front desk to make sure they were aware of this stain. The clerk told us he was not sure if it had been documented or not. When we checked out the following morning we again discussed to the front desk personnel about the stain, so that we would not be charged the $50 deposit - per the paperwork we had signed. No one at the front desk looked like they knew about the stain or seemed to care. But, they sure are insistent on the signed paperwork! We've had prior not so good experiences at another Best Western hotel in Farmington, NM October 2003. So, I doubt we will stay at another Best Western. Look at your other options to stay in the Long Beach area before choosing this Best Western.
Clean -- Nice
I stay here occasionally while visiting relatives in area..very clean, great, friendly staff, well maintained hotel with decent rooms and good free continental breakfast...close to downtown and beach..not walking distance but close..many buses and metrolink trains close but it is in bad area of town...do not walk off premises after dark....
TripAdvisor Reviews Heritage Hotel Melaka
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