BEST WESTERN Willowbank Hotel
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TravelPod Member ReviewsBEST WESTERN Willowbank Hotel Fallowfield
Choose this through last minuet.com it was tiny but adequate. Had a pub just outside which was handy
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews BEST WESTERN Willowbank Hotel Fallowfield
Worst Room I've Ever Stayed In
We arrived late at night, on October 18, expecting to find the nice hotel room that we had booked and paid for two months in advance waiting for us. We were shown to a room that had the dirtiest carpet we have ever seen, holes in the wall, and a small musty smelling bathroom. We were so tired that we stayed in the room that night, and talked to the manager in the morning, thinking there was some mistake. His story was that the hotel had only received a small part of the money that we had paid (through a large reputable booking agent). The next morning we were told by the woman at the desk that the room we received was in fact what we had booked - that they charged 69 pounds for that room. I told her I did not believe that. I said that if this was the kind of room they gave for $152.50 Canadian dollars, then they would not get any return business and would give Best Western Hotels a bad name.
Great value, good hotel
We stayed at the Willow Bank for 2 nights over a weekend. Our room was beautifully decorated and spotlessly clean, with a big comfy bed, TV, playstation and excellent tea and coffee making facilities. Breakfast was great, plenty of choice and good quality.
The reception desk staff were helpful, but clearly understaffed. Free secure parking was a major plus - a facility lacking from most of the City centre hotels (it's only 10 minutes on the bus into the city centre from Willow Bank).
There's was quite a bit of noise outside at night, but we expected this with the hotel being in a student residential area.
If you shop around there are some good deals to be had - we managed to get £30 off per night using one website.
Ad's are incorrect / Beware
I am not even sure where to begin. We arrived at the hotel from Manchester Airport (£12). Upon arrival we were shown to this awful room that was small, dingy and smelled like mold. Upon closer inspection I found blood on the wall behind the bed. I went to the front desk to request another room and the manager showed us to another room in equal condition he then told me he could give me a room that was recently rennovated for $80.00 more a night that meant I was going to paying close to $200.00 I agreed as it was late. He then showed us the "honeymoon" suite which is probably equal to staying at a Super8 in North America. The room which had been renovated was still not great the wall paper on the ceiling was peeling and the bathroom was full of mold I actually went and bought some Lysol Spray to mask the smell. Upon arrival we were told that we could watch DVD's if we were bord but when we requested this service we were told none were available. My husband asked at the front desk where the train station was and we were told there was only one and sent to the wrong station and had to make a mad scramble to the Victoria Station. We had to stay 3 nights in this dive all because I booked through an online discount hotel chain. The breakfast is the only good thing about this. This is a direct quote from the website . "All 117 Guestrooms Have Been Refurbished In Sumptuous Red And Yellow Tones With Heavy Tasselled Drapes And Patterned Fabrics." This is not true only 22 rooms have been renovated and these are on the third floor I was told I could not afford these rooms. If you like to be lied to and insulted please stay at the Willowbank
Good Value for money
We stayed one night at the hotel, staff were very helpful and friendly. Breakfast was delicious with a wide choice.
Room was nice but unfortuantely situated over the kitchen, so our early wake up call was from raised voices below. Couldn't complain after devouring the superb breakfast. Worth getting up for!
Would stay again but request a different room.
Toni & Paul Cairns
Cute + far from the City Center = Could have been better
Travel to Manchester by train - Exiting Manchester Picadilly train station began our confusion. None of the streets are labeled well. The maps are rather hard to read. Thought hotel was close to "City Center" but it was very far. The hotel's website stated the hotel to be 3 miles from city center. I think our problem was that we though 3 miles was from the area of town called "City Center" not geographically the city's center. Although our fault, we must say that the hotel is NO WHERE close to the "City Center". Definately not within walkin distance, get a taxi.
Getting around Manchester can be rather refreshing and frustrating at the same time as there are buses everywhere. There are no subways to speak off. The train stop nearest to the hotel felt like at least a good 3 mile walk.
I must say the location is not its strongest suit.
The front desk staff were very nice and tried their best to assist us.
The room was small but comfortable until later that night. Being near the university, about 2 am an ongoing parade of drunk college students began. All the rumors of how loud the British are when they are drunk are clearly true at least in this region. And these weren't guys, they were girls. And they were loud, really loud. So loud, I wanted to throw a shoe out the window.
To make matters worse about the noise level, the room has no air conditioner so windows must be left open if you become hot. This would pose no problem had the parade not gone through our neighbor so early in the morning.
The bathroom appear clean and orderly. Plenty of personal amenities were provided. Strangely, the tub has a shower in it but there is only a half glass to prevent water from spilling out. Our divider was only half on and so water inevitably would get on the floor, and could have posed a problem for the elderly or anyone losing their balance who grabbed onto it. And as a prior reviewer stated, the water pressure was not the best.
Very good value for money
The Willowbank was clean and comfortable. Breakfast was superb . The staff were helpful and friendly. We had a very good weekend break - the price was very reasonable. I would not hesitate to recommend this hotel to anyone.
Best Stay in Manchester
This was the best stay in Manchester I have had by a long way. The hotel staff are friendly, the facilities excellent and the breakfast and undercover parking are top features. Try to stay here if you can rather than Parkview and certainly Britannia Country House which was by far the worst.
The Best Place to Stay
As far as hotels in Manchester go, this was the best one I've stayed at. The staff were very friendly and efficient, and the rooms were kept in very good order. Perhaps the best thing about the hotel was the breakfast - a buffet style continental and cooked selection of food, which was fresh, hot and tasty.
Our stay was very pleasent in every way. The hotel was nicely furnished, relaxed and welcoming. The staff were very helpful and friendly and our room was clean and very comfortable. Everything was of a much higher standard than anticipated considering the price. The only downside was the shower which, as well as being too weak (a nightmare when rinsing conditioner from hair), was a little bit hard to control and adjust. Also, if I'm being picky, the information given regarding the check in time (when booking over the net) was unclear (the webpage stated 4.00pm where as the booking form gave a choice of arrival times from morning to evening). We enjoyed our stay greatly.
Wonderful staff, breakfast, and helpfulness
Stayed her for 2 nights during my daughter's soccer tournament at Manchester University. Walking distance from the fields. While the room was tiny, it was clean and well-kept. The hotel staff were exceptional. The tea and coffee making facilities in the room were also exceptional with biscuits and many choices.
The bathroom needs refurbishment. However, the full breakfast was delicious and again, the staff were wonderful.
Rooms need Refrubishment
Whilst the website made the hotel look good, the rooms need refrubishment. The hotel lobbey and restraurant and very nice and up to standard by the rooms are not. I expected more for the money I spent, it just felt like a cheap motel.
TripAdvisor Reviews BEST WESTERN Willowbank Hotel Fallowfield
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