Fab staff

Two 30somethings checked in for 2 nights on their bed, breakfast and evening meal rate and were delighted with every aspect. The biggest compliment really goes to the staff who were very friendly, professional and curteous - especially the receptionists. They recommended things to do, gave directions, asked if we'd had a good day out etc. Much friendlier than any hotel I've stayed in to be honest! We had a junior suite in the new building and were well pleased with the size (see pics). It had everything we needed - warm, quiet and comfortable. All the usual facilities including a really decent hairdryer which you can plug in where you want - yes, I know...simple things eh?! The food in the hotel was excellent and service was fine. We used the spa a couple of times - yes it is small but, it was great after a day out walking and cycling. By the way, walk to the top of Castell Dinas (you can see it from hotel car park) for fabulous views and eat at The Corn Mill, which is a short walk into town, for tasty food with huge portions. I was doubtful about Wales in early Feb but needn't have worried - it was quiet, I got a good deal on the hotel, and there is tons of stuff to do if you like wrapping up and getting out there.

What a gem

Just had a most relaxing stay at this superb Hotel.

The Spa was amazing, food incredible and nothing too much trouble for the friendly and attentive staff.

Kathryn in reception and Sam on the bar deserve a special mention. Ill be back soon !

Suites not so Sweet

By standards of other hotel chains the term 'suite' is used very loosely by Legacy Hotels. The 'junior suite' was nothing more than a regular executive room.

It did not have a comfy sofa sitting area. There was no balcony or patio. There were no bath robes and a complete lack of towels let alone big luxury towels you come to expect in a suite bathroom. There was no mini bar and not even a bottle of mineral water to welcome us! It was adequate for our needs but the room should not be described as a suite.

I looked at reviews and web sites before booking this one and liked what I saw. Please be assured that if you book a suite it is not the kind you see photographed on the web sites. If you want these rooms you need to book a Penthouse suite (only bookable direct with the hotel.) This is what I was told when I mentioned my disappointment to the receptionist after seeing our room. As the penthouse suites were not listed on Active Hotels web site we ended up being very disappointed. As only one type of suite was offered I wrongly assumed that there was only one type of suite and that it would be as per the photos.

The room was nice but was in no way a 'suite.' It would suit a business person or someone who would normally book an executive room for a little more luxury than a standard. It was very clean and tidy with all the usual you'd expect for standard or executive accommodation in something similar to a Travel Lodge - nothing more. I'd beware of the standard of other rooms if the Legacy description is always categories below bigger hotel chains.

To help you decide for yourself I've sent I've included some photos.

The breakfast staff would rather not be there. I know we'd all rather not be at work but they shouldn't be making excuses for each other. One member of staff was arranging flowers in the breakfast room and came over to apologise for the wait on our breakfast, "the staff are stressed as we're under staffed" she said. On our second day another member of staff told us how stressed out the chef was. This was a sure way of making sure we didn't eat in the restaurant during our stay.

The new part of the hotel is very clean with a contemporary feel to it. The spa area is lovely. It is compact but it is luxurious and very unique. Each area of it offers a different spa experience. As it is housed in a large conservatory the sun shines through and it's very relaxing.

OK ranting over so all in all:-

A lovely hotel in a great location, just don't make the mistake I made. Be sure you know what you are booking. By the way - the old part of the hotel is very 'olde worlde' so if you want modern make sure you book it.

P.S If you take a walk into Llangollen there is a tiny Indian Restaurant on the right just before the pedestrian crossing. The food was excellent. Although very busy the service was still really good - 10/10

Beautiful hotel, a real treat.

My husband and I satyed at the wild pheasant for his birthday. We booked the Dee Valley Suite which is the best room in the hotel. It was spacious, clean, beautifully decorated, airconditioned, underfloor heating in the bathroom ( which incidently was the best we have ever saw) and the real luxury was the hot tub outside on your private balcony. The views were stunning, you can hear a little traffic noise though. We had room service and found this to be excellent value and quality, it has a nice spa with a pool and beauty treatments. Fantastic coffee and tea making facilites and really nice toiletries. The price we paid was £230 per night. All in all a very pleasant quiet a and peaceful stay, would recomend this hotel you wont be dissapointed.

An Oasis

Its a windy road to get to Llangollen and the Wild Pheasant but it is a beautiful oasis which I would recommend to anyone. We even saw a goose and 6 goslings walking through the car park! Feeling refreshed from the relaxed atmosphere and the spa.

A little Gem of a hotel.

A Perfect 2 day Easter Break.

Food staff accommodation and location was 100% from this little gem of a hotel. I will return!

If I was PRESSED to say something negative about the stay it would be that..

3 sun loungers in the spar is not enough.

The cloth slipers provided to wear in the spar were VERY grey and Worn looking( a new pair per person should be provided) I was not comfortable putting used slippers on my feet.

Expectations exceeded all round

Always a liitle sceptical when staying al larger hotels as you often seemed to be treated as a number and not a person, but i need not have worried as The Wild Pheasant was a wonderful experience. Food, quality of room and staff attentiveness were all first class. Spa is only on the small side with only three sunbeds to chill out on

and it is a lovely relaxing and warm hydrotherapy pool, not a swimming pool.

Ten minute stroll into Llangollen along a beautiful riverside walk.

Would certainly stay again and recommend.

Gracious and fun

After finding that my hotel reservation in St. Asaph was not valid, and having just arrived in Wales and rented my car, I decided to 'ramble' around and find a nice town & hotel to stay in. After much driving, I found the Wild Pheasant. A great find I must say. Everything was lovely - food, health club, the area, the staff who were extra nice. They got me out of my crabby mood from the overnight flight from the US, train trip to Chester to rent a car, and the disaster in St. Asaph---which was not an easy thing to do. I ended up staying there 3 days and used it as a base to see the area. I will definitely be staying there again later this year when I return to Wales.

Great Stay

Nice place, great food, great spa facilities (had my first pro massage) - theres also a hot tub in the penthouse suite!!

ABSOLUTELY SUPERB

Wales is a beautiful place to go on vacation. Stayed in the Wild Pheasant in Llangollen which was excellent.

The best UK hotel I have ever stayed in. The Welsh know how to treat their guests.

Top quality service, food and a stunning location.