Best Western The Queens Hotel Chester

October 22nd 2004. Spent weekend at Queen Hotel stayed in The Winifred Grace Room. Nicely decorated and furnished, lovely view of the courtyard garden. The room was well appionted but the spa bath didn't work(very disappointed). The refurbishments being carried out in the hotel are being done sympathetically and are of a high standard. We ate in the hotel restaurant and the service and food were both excellent. The hotel is very close to the city centre and all the attractions, it is also very convenient for the train station(directly opposite). All in all a grand victorian building with good food and attentive staff.

Stayed at the Queen Hotel, with a group.

All agreed that the hotel was fine, nothing special, but handy for the Railway Station.

Small details in the rooms could be tidied up.

A mini bar would be a useful addition to the rooms facilities.

Money has been spent on the fabric of this fine Victorian building and it is quite spectacular inside. Food was average.

By the way, the name of the Hotel, is the Queen, not Queens!

Have just stayed at The Queen Hotel in Chester and have had an absolutely fantastic time.

We stayed in one of the newly refurbished deluxe rooms, decorated out in rich burgundy colours which felt so luxurious. Dinner in the restaurant was superb and the refurbishment works that have been done to the hotel have raised the standards considerably.

We will be back to visit in the summer to see the further changes.

Considering the competitive weeknight rates that the Queen Hotel offers, it is surprisingly good value for money. Service is good and the restaurant food is probably as good as hotel food is going to get.

While management has obviously invested a fair amount of money renovating a hotel originally built over 100 years ago, there's only so much they can improve on a historical building. While the third (top) floor rooms offer very high ceilings, the shower is nothing more than a small dribble of water. (Old plumbing!) Another room I stayed in on the second floor was constrained by the odd layout of the building and was so small it was impossible to squeeze a chair between the bed and the desk despite it being an "executive room". Best rooms we found are on the first floor - fairly roomy with good water pressure in the shower.

There's also a small gym with a treadmill, bike, cross-trainer and rower.

I stayed at the Queens Hotel with my partner recently and found it to be a very nice and pleasant place to stay. Great care and thought has been given to restoring the hotel back to its Victorian splendour. Our room was on the ground floor on the outside, where I would have preferred not to be but as it turned out ,it wasn't too bad. The actual bedroom was very clean and comfy with very high ceilngs. The bathroom although, very clean and bright, was a little disappointing, especially the mouldy roller blind and stained linoleum, however, the shower was great! Top marks for the Maitre'd and staff at the resturant, service was excellent, as was the food.

Missed the train and had to stay,opposite the station is the Queen Hotel,got a great deal and was ammazed by the accommodation at a great price and included a breakfast feast.The staff made me very at home.....would travel to Chester just to stay there.Hotel is being upgraded and really looks good.

Truly appalling. Poor service, staff with attitude problems (in fact a general lack of staff), rooms in need of repair, noisy (unless facing the garden), expensive.

I stayed there with friends from America and they were speechless at how bad the place was. It took a lot to persuade those who hadn't been to the UK before that not all hotels here are this dreadful.

Avoid at all costs.

- RM, London, England. October 2003

The Queen Hotel was ideally situated for us, across from the rail station in Chester and a 10 minute walk to the historic town center. We did not want to stay in the heart of town, which is much too noisy with the masses of summer visitors. The hotel has pleasant common rooms such as the first floor parlor and the pub. Also, the breakfast room is quite large and cheerful with a view onto the courtyard garden. The buffet breakfast offered many hot and cold dishes and was more complete than most European hotels. Our room was a good size, as was the bathroom. We especially appreciated the high-pressure shower.

The hotel is rather old, and because it's a four-star property, it should slightly better upkeep (e.g. some peeling paint in the bathroom). Also, at a bit over $200 per night, I felt it pricey to US standards. I think the hotel is more comparable in the US to a Marriott, not a Ritz Carlton. Also, the room did not have its own temperature controls (might have been controlled from the front desk) and was always 10 degrees warmer than outside in the hallways.

I recently booked a surprise weekend for my wife at The Queen Hotel in Chester. From the start the reservations department were professional, friendly and extremely helpful. On arrival the lobby was splendid with beautiful gardens at the back of the hotel. Once I entered my room, which was spacious and overlooked the gardens I could tell I was going to have a weekend to remember. We booked for dinner, which was also fantastic-no wonder they have been awarded an AA rosette! Reception dealt with your every need, ordering a taxi and recommending a couple of nearby bars. Breakfast was also very good with a large range of items available, you could last the rest of the day!In conclusion I had a very nice weekend here and would recommend The Queen Hotel to anybody visiting Chester.

the minute we entered the hotel we knew we were going to be dissapointed. we got to our room which we paid £98 for, the window would not shut the handle was missing, the lampshade was crooked due to the fact that the bulb had fallen down oh! and we could not get in at first because the plastic key did not work to be fair these problems were put right after we complained also every time we had breakfast the tea was cold and the room stunk would I go back? no chance