A wonderful value

This hotel is a bargain in an expensive market- downtown Minneapolis. It is located about four blocks from Nicolette Mall and seven from the Metrodome, three from the light rail. Rooms were spacious and clean- we even had a nice recliner. It was historically hot in the City, with temps over 100%, but the air conditioner worked flawlessly and the indoor pool was inviting. The continental breakfast was adequate and even had hard-boiled eggs. A nice touch was free milk and cookies at 10 pm every night. At the cost of $89 per night, in mid-summer, I felt that I will certainly stay here again when I visit my family. The clientle was interesting, mainly European tourists. A restaurant/bar on the site would have been nice, but many are located nearby. All in all a very nice experience in a old-fashioned property. A very safe area.

Great Value and perfect location to everything downtown

This exceptional Best Western is located with in walking distance to every key attraction, shopping, train, convention center in downtown Minneapolis.

My room was spacious and in very good condition and the staff went out of thier way to help us with unique requests.

Absolutely average. Clean, but not fancy.

I stayed here for 3 nights last week when all other rooms in downtown Minneapolis were sold out.

As a woman travelling alone, I was immediately turned off when the desk clerk handed me my key and said very loudly in the crowded lobby "Room". I stay in hotels all of the time, and most are trained to write the room number on the paper envelope, but never say the room number aloud.

My room was fine. It was very clean. The "free" wireless internet only worked for 5 minutes, and then died. It was a better than average continental breakfast.

Hotel was several blocks from any stores, restaurants etc.

Good experience

Very nice hotel for a good price. Only 1 1/2 blocks from access to the skyway. Very clean. Would definitely stay here again.

Close to Everything!

We spent 3 nights at the Normandy Inn this past October. Previously, I had stayed there 3 other times. It seems the Normandy Inn has rooms that are different ages (this past October we got a room in the older section, prior to that we were housed in the newer wing). Our most recent stay allowed us a poolside view of some serious renovations going on across the way... this is good! The room we had albeit poolside, was hopefully going to be part of the second wave of construction, as it showed signs of wear (not to mention, many a cigarette must have been smoked over the years). Anyway, needless to say, lingering smokeyness aside... the room was very clean.

Bottom line... if you are looking for a clean $100.00 a night hotel, and want to take in Minneapolis Night Life (a $4.00 cab ride away, or a ten minute walk), or a Vikings/Twins Game (withing walking distance to the Metrodome), this is the place for you!

Friendly staff, a dynomite (better than continental) breakfast, and a location within walking distance to everything downtown await you at the Normandy Inn.

Great stay, Even better cookies!!

My husband and I stayed at the Normandy Inn on a Saturday night in October. We had tickets to the Cirque du Soleil show at the Walker Arts Center and we felt this was reasonably priced and close enough for a short cab ride to the show. When we first entered I was charmed by the exterior as well as the interior. Very british cottage feeling and very much to my liking. Our check in was quick and efficient and our room was large and attractive. Although we did not pack swim suits the pool area looked very nice and we definitely plan to swim the next time we are in town and staying at the Normandy. Due to performer sickness our show was cancelled and as disappointed as we were, it did allow us to try the warm cookies and milk offered at the motel at 10pm. WONDERFUL!!! YUM, YUM...

A very yummy end to a disappointing day. The bed was comfortable and I will absolutely stay here the next time we come to Minneapolis!!

Worst Hotel Stay Ever

Upon arrival I had a sinking feeling that I had made a mistake. The entrance of the street was dark and you had to look very hard to find any sort of sign. It looked nothing like the bright picture of the entrance on the website.

When we walked into our rooms, I immediately went to turn on the AC. Nothing happened. I waited a fwe minutes, and still nothing happened. I called the front desk to let them know the AC was not working and I was told to "open a window". I inquired about another room, and the clerk's response was "Did you mess the room up? Can we re-selll it?" After that brilliant remark, the AC kicked in. It only lasted for about 5 minutes and that was it for the rest of our stay.

The toilet also did not work and the room was not clean. I would also comment that it is not a hotel in which you feel very safe.

Now, I understand and travel enough to know that a Best Western is no Ritz, but the room and the service were completely unacceptable.

If this is the 11th most popular place to stay in Minneapolis, than beware of #12 and beyond!

Very Nice, Great Location & Rate

Stayed there for a Saturday night in August while catching a couple Twins games. It is very clean with nice size rooms. Truthfully I can't rate everything because I didn't use everything. I was only there 1 night and all I needed was a place to crash between games. The room had all the essentials (hair dryer, iron/board, toiletries, lots of light, full length mirror, desk, cable TV, etc.). I would have liked to have a safe in the room, but no luck. Didn't notice an in-room internet connection, but didn't look too hard for it since I didn't have a laptop with me and they offer free internet service in the lobby anyway (a HUGE bonus). Pool was decent, but not too big. They have a nice piano bar off the lobby. The hotel is only about 6 blocks from the Metrodome and 2 blocks from the light rail system, easy walking distance to both. I didn't have a car, but they had ample secure parking on site which I believe was free for guests (about $7 for non-guests). A/C worked like a charm, although it may be a bit noisy for those who like it quiet. Which brings me to the one big knock I have on this place, the walls are pretty thin and you can hear anything above a normal speaking voice quite clearly in the next room. If you are actually trying to eavesdrop, you can hear every word regardless of how softly spoken. So... keep the A/C blower turned up and watch what you say! The beds were comfortable but the pillows were not. Bring your own if you can or just deal with theirs. They offer free cookies and milk in the evening and free breakfast in the morning (I didn't have either so can't say if they're good).

Bottom Line... Is it the lap of luxury, no. Is it a nice, safe, clean place to stay with convenient access to everything for about half the price of a downtown luxury hotel, yes. Would I stay there again, probably.

True Normandy is different, but...

Central located, clean, polite staff. I got a large room and everything was OK. With breakfast. Anything to complain about.

Like Night and Day

The Best Western Normandy is a decent hotel, with a fair location in Downtown Minneapolis. It was an easy walk to the Nicollett Mall, though there was not much in the immediate area. The hotel has some nice amenities like cookies and milk each night and an indoor pool. The problem with this hotel is it's staffing, and in particular it's night staff. While I had no problems with the day staff, the night manager was frequently rude to myself and others, as I observed, and his assistant wasn't much better. He was extremely ineffective at both customer service and fulfilling even the simplest request. I am not the type to complain or to make myself difficult to staff, so I felt it was especially out of line. The day staff, however, were fine, and one man in particular was excellent. Still, I would think twice before staying again.