BEST WESTERN PLUS St. Christopher Hotel
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How has this hotel rated in the past?
- Continental Breakfast
- Room service
- Free High-Speed Internet
- Wheelchair accessibility
- Fitness/Health center
- Business Services
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Historical Traveler Reviews BEST WESTERN PLUS St. Christopher Hotel New Orleans
Rooms without windows?!?
We stayed at the St.Christopher during a conference I had in February. Hotel exterior and lobby had a decent warm feel. As I was at a convention, I arrived early 10AM, but was not allowed to check in. I had the front desk hold my luggage asked them to hold a nicer room for me as I would not be able to come back and check in until later that evening, due to the convention. All seemed to be taken care of, and I thought my stay would be great, as I had communicated my needs to the staff early in the day. I requested a non-smoking room, did not care what floor, and asked for the nicest room they coudl get me as I was there for 3 nights.
I returned at 7PM and checked in - took the elevator up and found myself in a very small dark cramped room. Despite the no smoking sign on the door the room reeked of smoke and had an ashtray. I went to the window to open the blinds and try to open up the room a bit and hopefully open the window a crack - but there was no window - it was a window frame with mirrors in it! The room was tiny - two double beds against the walls with jsut enough room to walk down the middle. I asked the front desk if anything else (with a window) was available and was told that there was not. The bellman brought my luggage and seemed geniunely shocked to get a $4 tip. I asked about the room and he stated that each floor has 4 of these rooms and that they are the smallest and most cramped in the hotel. When I went down to the front desk and asked about a different room again I was told this was all there was as the hotel was full, when asked about why they put me in that room for $240/night I was told that they didn't think I was coming back as I checked in late, despite the fact I was there that AM and they had all my luggage.
I went back upstairs and found the bathroom floor to be filthy. Stray hairs in and around the toilet.
The next AM the nightmare customer service continued. I returned to the hotel at 9:55 after attending an early moring session to find the breakfast bar being taken down. The person attending it told me after I inquired about a cup of coffee that they stopped stocking it at 9:30 so that tear down was easier at 10:00. So much for including breakfast. Sunday AM I was also slated to check out - my flight was at 3PM. The hotel checkout is at 11AM - I inquired about delaying my checkout until noon and was refused.
I loved it!!
I recently stayed at the Best Western St. Christopher Hote during Mardi Gras. Not only is the location perfect, the room was clean and the staff was totally friendly. I would recommend this hotel to anyone going to New Orleans.
Beware...not what it seems
The postive reviews that have been posted do not reflect the experience we had. We stayed at the Best Western St. Christopher Hotel for 3 days over the New Year's holiday. There were a few positives about the hotel, such as location, but the negatives far outweighed them.
1) Our room was a no-smoking room, yet it reeked of smoke. There was a large burn hole in the carpet between the 2 beds. There was also an ashtray provided in the bed stand drawer.
2) In addition to the large burn hole, the carpet was filthy. There was also a muddy sock (apparently left from the previous guest) sticking out from underneath the dust ruffle of one bed.
3) $50 was stolen out of a side pocket of my carry-on bag while it was in the room. I had no recourse.
4) It took an hour for valet to retrieve my car late one morning, and it wasn't even busy. All the front staff did was blame the valet service (which, incidentally, costs $28/day). They never apologized or anything.
I stay in New Orleans at least 3 times a year, and there are other hotels in the same price range that provide much better accomodations and deserve your business.
Very Enjoyable Stay
My husband and I were in New Orleans for a convention during the 3rd week of September. The convention was at the Sheraton but we stayed at the Best Western St.Christopher because it was a two-minute walk from the Sheraton and was much more affordable. Spent a week at the Best Western and it was very good. The staff was very friendly and helpful. The only snag we encountered was: we had requested a room with a view but were told they were full when we arrived and given a room overlooking a brick wall. Although we checked with the front desk every day about a room change our request was not accomodated. Finally after 4 days we spoke to Lakeisha at the front desk and she immediately gave us a fabulous corner room on the 9th floor overlooking Canal street and the river in the distance.
Another problem was that once we found mold on the bread served at breakfast in the morning at the hotel.
Despite the above problems we loved staying here because most of the staff was very friendly, the location of the hotel was great (walking distance from Bourbon street, all the main street cars to the French Quarter, Market etc, are accessible at stops on Canal street right in front of the hotel)...and the rooms were very clean.
Will definitely stay here on our next visit.
Loved the St Christopher
We stayed at the St. Christopher Sept 12th and 13th. We were scheduled to stay longer but because of Ivan we had to make other plans. The staff was great during this situation. They gave us the choice to stay or leave. Once we decided to leave they checked us out quickly and got our car within a few minutes. The location of the hotel is great, within walking distance to almost everything. The room was clean and the ac worked great. We can't wait to go back and finish our vacation. We will definitely stay here again.
What a great hotel. Location was perfect. Staff was great! Even helped my father find me in the hotel!!! I was here for a convention and got stuck in New Orleans during Hurricane Ivan. We were updated hourly on the status, the hotel staff moved in for a few nights as we waited out the hurricane. It was like a large family event. Even though we could not leave the hotel on Wednesday afternoon, everyone pitched in and made it enjoyable. Its a definate stay again on my next trip in to New Orleans.
Great place to stay..
We stayed at the BW St. Christopher in New Orleans this weekend and it was wonderful. The rooms were clean and the staff was fantastic. I will go back again.
Second home at St. Christopher
Just returned from Best Western St Christopher in New Orleans. It was EXCELLENT. We were there for the Essence Music Festival July 2-5. We arrived early, were given a room immediately, and were given 5-star treatment. The city accomodated more than 228,000 people for the weekend, and we could not hear a sound from our room.
The staff was excellent.The room, halls, and lobby were spotless. The bellman kept the doors locked after hours so that non-guests couldn't sneak in (it's a block from Harrah's and right off Canal). However, they weren't obtrusive and we didn't have a problem getting in.
We were told that it would be 45 minutes to get our car from valet, but we never waited more than 15 minutes. The staff made wonderful suggestions for local dining and sights. They knew us by name by the time we left. We are in the process of booking the same room for Essence 2005.
Best of all, we could see the 4th of July firework show from our room.
Keep up the good work.
The hotel is new and appears clean. They have an excellent staff...Van and Jason are fabulous! It's in a good location...very close to lots of activities within walking distance. The breakfast is good and the coffee fresh.
The only downside to this hotel is the housecleaning staff and unless the problems are addressed it will be losing business! My room wasn't ready but I arrived early...no problem. The bathroom floor was dirty, I could see previous spills & dirt. The main thing that grossed me out was turning back the bed covers at almost 1 am and discovering several hairs in the bed. It was obvious that the sheets had not been changed. Not only was I totally grossed out but I had to change my own sheets at 1 am in the morning. The sheets were never changed once during my stay. I purposely placed mascara on my sheet to see if it was ever changed.
The cleaning cart was placed outside my door daily and not ever placed in the storage closet...the hallways are tiny & it made getting to my room a pain. I never saw or heard a vacuum cleaner and know one was never used. When I reported this to the front desk....they knew there were attitudes with housekeeping. For $140/night there are alot cleaner places to stay.
I would not want to see this hotel after Mardi Gras!
Liked this hotel a lot.
This is a brand new hotel and is a very good deal. The rooms are a little small, but since everything is brand new, they are exceptionally clean and have all the necessities. The hotel is just across Canal St. from the Quarter. I liked staying here better than in the Quarter because it's quieter. If this hotel stays this clean, I will definitely stay again and again.
TripAdvisor Reviews BEST WESTERN PLUS St. Christopher Hotel New Orleans
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