BEST WESTERN PLUS Roundhouse Suites

Address: 891 Massachusetts Avenue, Boston, Massachusetts, 02118, United States | 3 star hotel
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This 3 star hotel, located in the South End area of Boston, is near Old Town Trolley Tours of Boston, South End, Shirley-Eustis House, and The Games People Play.
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    Historical Traveler Reviews BEST WESTERN PLUS Roundhouse Suites Boston

    Good value for the price


    My husband and I stayed here in May 2004. Although the hotel is not in that great a neighbourhood and there can be some noise during the night from the 2 nearby gas stations and the McDonald's, we were happy with the hotel. We are used to living on a busy street so the noise of vehicles (especially large trucks fueling up) did not bother us. If you are used to sleeping in a quiet neighbourhood then you may be bothered by the night noises. The main reasons for staying here are the free shuttle to downtown, free airport drop off, free breakfast and very reasonable rate. You may have to wait for the shuttle but not long. The most we ever waited was 30 minutes. You get a ride back faster if you are being picked up near the Prudential Center. The front desk staff is ok. They were friendly enough when we asked for anything. They even tracked down a vase for some roses that I had received. The shuttle driver was very nice and very helpful when we asked any questions about Boston. The microwave and fridge in the room were helpful to store leftovers and our drinks. We saved money by being able to have a big breakfast, being dropped off at downtown or subway as we did not have a car with us and taken to the airport on time and for free. Just make sure that you book your time for the airport shuttle in advance and give yourself enough time to get to the airport.

    Nice, moderately priced hotel


    My husband and I went to Boston for our first time, to go to Fenway Park and attend three Red Sox games. Although all their games are sold-out, we managed to call the ticket office and get excellent seats (probably because they were playing Tampa Bay and the White Sox).

    Anyway about the hotel...

    Overall, we were very satisfied with it. Our suite was very nice...a sitting room with sofa, tv, microwave, refridgerator, and the bedroom with a king-size bed, chair, and tv. A clean hotel room is top priority for me and this one was clean. One day they did forgot to clean our room, so we just got clean towels and didn't make a fuss about their mistake. We didn't spend much time in our room anyway. They furnish a free continental breakfast, which was disappointing. I've had better. Watch out for the lady that is in charge of the food...she was rude to some of the customers. The rest of the hotel staff were very nice and helpful. Now the location of this hotel is not good, but since they have a free shuttle to certain areas of Boston and also to the subway station, that wasn't a problem for us. You wouldn't want to walk anywhere in this neighborhood. We figure that we saved a lot of money by not having to use a taxi, but we always tipped the drivers. Speaking of drivers, one of them was named Hank (Henry), he was such a nice man. We aren't the wealthiest people so this was a great place for us to stay. It is reasonably priced, free airport shuttle, free shuttle service to certain areas of Boston, free breakfast (although not good), so I would recommend it if you have to watch your spending.

    Let me know what you think.

    The very unique Best Western Roundhouse


    We recently had opportunity to stay over for two nights at the Best Western Roundhouse (Boston). The room was very spacious and comfortable - complete with full en-suite facilities etc - and we were overall very pleased with the service!

    We found the Roundhouse to be situated a little "out" from the main Boston city tourist areas......but there was a very good complimentary mini-bus service from the hotel door to whereever you like in the main city. This we used a good number of times, and although there was a short delay from time-time - it certainly saved having have the struggle of hire a car, or the expense of taxi's etc!

    The Roundhouse is sited in quite a busy built-up business area. BUT a short 20min walk along Massachusetts Ave (towards the water) takes you back towards the 'Back Bay area', and into where there a various notable, and highly recommended restaurants and cafes. There is a very nice Indian Cuisine cafe situated here, and highly recommended!

    Staff were generally very helpful and friendly, in particular the general manager and receptionist, whom always had time for everybody.

    On this basis, I would therefore recommend the Best Western Roundhouse.


    Middlewich. UK.

    The worst hotel and service ever


    This was by far the worst hotel i have ever styed in and the service was even worst. We got to the hotel before check-in and they told us the room was not ready, which was acceptable. After keeping us waiting for over an hour, this guy walks in and the front desk clerk checks him in first. When I told her that we were waiting there first, she says to me that"He was more persistent," hence the reason she gives him the room first. if that wasn't bad enough, on the next day when we were leaving, i accosted by the maid, and then she literally cursed me out saying "This ------------ had better not leave the ---- on that table 'cause I just cleaned it." I have never been addressed in such a manner by anyone, especially a maid at a hotel. to whomever reads this review, please take my advice and stay away from this hotel, i am now seeking restitution from the company because there are a lot more peices to this drama. STAY AWAY. nothing is good about the hotel especially the location, this is the only hotel that is stuck between a two gas stations and a muffler repair shop. the rooms are -----poor and that is being generous. for all intents and purposes, the service we received at trhe radisson which we checked into the next day treated us so much better.

    Customer service??


    I stayed at the Roundhouse while in Boston with my fiance to run the Boston marathon last month. I lost my passport the first day we were in Boston, and when I reported the missing passport to the front desk, they seemed surprisingly very uninterested and unconcerned. One would think that i had reported my favorite ball point pen missing!! I asked if it was perhaps behind the counter, as I was not 100% sure it had been returned to me the night we checked in ( they had asked to see my passport upon checking in). The effort made to look for it was half hearted at best. Every day during our stay, I asked about the passport, and was met with the same disinterest. I was very concerned as we were flying from Boston to Mexico, and with only a DL, it was doubtful I would get past the check in (the Can. consolute told me). I phoned my parents and had my passport cancelled.The day we flew to Mexico, I was refused at the check in and had to literally run all over the airport to find a notary to sign and stamp an affidavit for me. I did get to mexico, after much stress. We returned to the Roundhouse for one night upon our return from Mexico....after checking in, we asked the front desk if by chance the passport had shown up...their response "oh yeah, the passport...we have it!" I was stunned, and told them that they had no idea the grief I went through to get to mexico...I asked when and by whom it had been turned in, and after looking at each other, they said "it wasn't on our shift" gut feeling was that it had been behind the desk all along, for the chances that it came out of my purse during that first day are slim to none when I think back over the events of that day. Hmmmm....bizarre attitude for the "hospitality" industry, is all I can say.

    Not happy


    The rooms were very nice. The continental breakfast was plentiful. Now the bad side. the neighborhood is doggy, there's a construction yard next door that was extremely noisy all night. shuttle service was adequate at best. We ended up walking back from the T station because it was going to be awhile. It's about a 10 minute walk. When I checked, I was told my reservation had been cancelled locally. They later found it by calling BW central reservations and had to honor my lower Travelocity rate. The front desk staff didn't seem to be too interested in doing what they could to accomodate my family. Even though it had been cancelled, they did have "rooms available", on marathon weekend, but for a much higher rate. I tend to think there was some sort of scam involved. All in all, I was not happy with the service or the location.

    I will not go back there.

    Won't be back...


    I'm in complete agreement with the prior review about this hotel being in a 'dodgy' neighborhood. There were pan handlers passing by the front entrance on more than one instance. I also had a problem using the hotel shuttle- the desk told me it would be "a few minute" wait and a half hour later I ended up hailing a cab in a scramble to make my connection. I was not alone in this dilemma ,a couple also needing to get to the airport were in the same situation. While I was anxiously waiting for my ride, another hotel guest was complaining to the front desk that items were missing from his room and demanding to know who had cleaned it. I thought that some of the staff were downright rude in a few interactions with other guests that I observed.Buyer beware...

    Unique Gorgeous Hotel


    While visiting the Boston University Medical Center my wife and I stayed at this hotel. We were offered a special rate, free parking, free shuttle service to and from the hospital and free great breakfast w/ bagels waffles muffins danish etc.

    Our suite was wonderful and the in-room microwave and refrigerator at no extra charge really came in handy. We also we pleasantly surprised that we could use the business center to check our e-mail for free.

    Architectural this hotel is neat, being round and all. It's something you must see.

    In addition the staff was very friendly and helped us get around to the hospital and the city. They went out of their way to help us while we were there for unpleasent medical reasons.

    You will not be neutral!


    The hotel is nice & very different. The staff did not seem rude but very poorly trained. The neighborhood sucks but parking is available free- a miracle in Boston. . Long walk to subway. Seedy, not dangerous but appears so. I might stay again. Price that day a major consideration.

    Pedestrians beware!


    Do not stay at this hotel. Staff were rude, breakfast was terrible, and the neighborhood is very dodgy, complete with homeless hangout across the road. Its a great location for drivers but pedestrians beware!

    TripAdvisor Reviews BEST WESTERN PLUS Roundhouse Suites Boston

    3.50 of 5 stars Very Good

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