Frankenberggasse 10, Vienna, Vienna, A-1040, Austria | 4 star hotel
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This 4 star hotel, located in the Meidling area of Vienna, is near Ringstrasse, St. Charles's Church (Karlskirche), Secession Building (Secessionsgebäude), and Kunsthalle Wien.
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    TravelPod Member ReviewsBEST WESTERN PREMIER Kaiserhof Wien Vienna

    Reviewed by craig.pratt


    Reviewed Oct 9, 2012
    by (3 reviews) , United States Flag of United States

    Hotel near city center

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews BEST WESTERN PREMIER Kaiserhof Wien Vienna

    Really great Hotel and reasonable price


    I stayed with my Girlfriend in Vienna for a couple of days just after NewYear. I chose the hotel b/c of the good reviews here on Tripadvisor in combination with a good price.

    The hotel is really nice and offers good service with a really friendly and helpfull staff. Unfortunately it turned out that they had no "non-feather" pillows which might be an issue for allergic people.

    The breakfast was included and it was good - not great but really good. The staff there was really willing to provide good service which is rare to find today.

    For example the eggs are usually soft cooked but we requested hardboiled eggs and they prepared it. When I called them from the room the next day so that they could start boiling the eggs before we come down they immediately remebered who I was and when we came down the eggs were brought to our table for instance without even asking for them. This was a really attentive service.

    The hotel does not have an integrated restaurant but a bar area were small meals can be ordered and eaten there or on the room. we really enjoyed that they were willing to heat food in their microwave we bought during the day which helped to keep costs down.

    Vienna is a really expensive city. For example when we did a little lunchbreak at a Cafe outside they charged for 1 cup coffee, 1 cup tea , 1 Clubsandwich and 1 Hamburger 25,-- EURO which to me seems really expensive for what we had.

    Considering that the rate we got for 136,-- EUR per night including breakfast seemed even better than it did before. I booked through the Best western website and used the AAA discount rate.

    The hotel offers a pool and a sauna and fitnessroom as well but we did not use it.

    It provides a computer for Internet in the lobby which can be used by the guests free of charge.

    The location of the hotel is just great. It is only a short walk about not more than 10-15 Minutes to many major sights of Vienna such as : Hofburg, Staatsoper, Stephansdom and more.

    And there is a supermarket, a drugstore and a bakery just around the corner in case you want to get something to drink and eat while on your city tour.

    A little hint for your stay in Vienna: When you plan to go to the opera you should know that the Volksoper seems to be a pretty casual place. Not knowing that we went there pretty dressed up and we were the only really dressed up people there. It is considered to be different at the Staatsoper but for the Volksoper you definitively don't need to dress up.

    I definitively recommend this hotel and would stay there again when traveling to Vienna the next time.

    Great Hotel


    We stayed at the Kaiserhof in May this year and agree that it is one of the best hotels we have ever stayed at. Our room was very cosy and the breakfast served in the mornings had the largest variety I had ever seen for a buffet!! The staff were exceptional: whether it be the receptionist on arrival, the maid, the cleaner or buffet staff - everyone made you feel welcome. The hotel is in a quiet part of Vienna (away from the crowds), but it is only a walk of approximately 15-20 minutes away from the Opera and pedestrian zone in the heart of Vienna. The Karlsplatz railway is nearby and you can basically walk underground to the Opera House to avoid crossing the roads. I cannot recommend this hotel enough.

    No faults


    We recently spent four nights at the Kaiserhof and could not fault anything. The staff were all helpful and pleasant, the room was large and comfortable, breakfast was consistently of a high standard and with a wide range and the access to free internet facilities within the hotel was most convenient for keeping up with e-mail contact. Our one room service meal was excellent and the staff readily attended to our requests for extra pillows and tea and coffee in the room.

    The hotel is conveniently distant from the noise of the city centre but not so far that it cannot be reached by easy ten minute stroll. Alternatively, the tram stop is only 50 metres away. It is also near the markets which offer other alternatives. We would certainly recommend this hotel for visitors to Vienna.

    Loved it!


    A really cozy, friendly & service-minded hotel for a stay in style. Wonderful location, hospitable & caring staff, superb dining and lovely rooms. Don't miss the pleasure of staying here! For a nice price deal, you can try NetHotels.

    Big Thumbs Up!


    A truly lovely hotel with little touches that make it special. Free internet, slippers, sauna, library (with some English books!) - these things really make the difference.

    The front desk is usually pretty frantic - but the staff are very accommodating.

    The only down side is that the hotel is in a slightly dodgy area.

    From our recent experience in Europe - you are not going to go very far wrong if you stick with the Best Western chain - and Hotel Kaiserhof will not disappoint.

    With a grain of salt


    I recently stayed at this "Best Western Premier" hotel. My single room was quite comfortable and like all rooms of the hotel it featured Broadband Internet Access (DSL). No provider needed, just plug and pray ... Charges were EUR 3.60 per hour or EUR 18.00 for a 24 hour period.

    The breakfast buffet was a cut above most other hotels in this category. However, the smallish breakfast room quickly filled up at peak time. Staff was very friendly, with the probably inevitable exception to the rule. At the Kaiserhof it was the concierge who was dealing with the guests in a somewhat selective way. Overall, this hotel proved to be a very good and convenient place to stay in Vienna.

    Great value


    This place was just about as cozy as hotels get. Service was friendly, breakfast had everything you need (incl. champagne), and the location was quiet. 10min walk from the very center. The hotel had a nice piano bar/lounge, no restaurant though. Rooms were recently furnished and equipped with bath and minibar. Would stay here again!

    A perfect stay!


    This is a short walk from the center of everything, clean, really clean, nicely furnished, modern and a really, super comfy bed and large room. Excellent room rate and just quite simply a bargain if you're looking for something nice yet affordable. I would definately recommend!

    A Great Vienna stay


    This is a great small quite hotel not far from the main attractions of Vienna. Just a short walk around the corner to the Strassenbaun and to the U-Baun. It's off the Ring so is quite and private. The rooms are clean with large full baths. A great daily breakfast to keep you full until midday. Also the people at the front desk are most helpful and friendly. They can help you plan any tour package before or after you arrive. Also, the new suana with steam bath is first class. This is a nice modest hotel and no place for high class snobs.

    TripAdvisor Reviews BEST WESTERN PREMIER Kaiserhof Wien Vienna

    4.50 of 5 stars Outstanding

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