Doubletree by Hilton San Juan
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How has this hotel rated in the past?
- Room service
- Swimming pool
- Free High-Speed Internet
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Historical Traveler Reviews Doubletree by Hilton San Juan
I agree, avoid this place.
We decided to overnight in San Juan before heading to the British Virgin Islands the next morning. We wanted a hotel located close to the airport, clean and safe. We needed dinner and a good night's sleep. The hotel Pierre is easy to get to from the airport, about 10 - 15 minutes and $13.50 each way. We arrived on a Sunday, so the huge construction project located directly adjacent to the hotel was quiet. Bebo's Restaurant or the Patisserie Restaurant are within walking distance. We looked at both. We ate at the Patisserie. It was just fine.
Unfortunately, we didn't sleep well. On that night, the hotel was too noisy. The walls seemed too thin, and the people next door were talking way too late into the night. They weren't loud, but you could hear a constant mumbling sound of voices and TV. Also, we could hear foot steps above our room, and it sounded like someone was pacing back-and-forth and back-and-forth. The bed mattress was too old and uncomfortable. We could feel the springs. We were happy to get out of there the next morning. Perhaps it was just a noisy night. Perhaps it was one of their older rooms with an older mattress. Perhaps not, so we'll never go back or recommend this hotel.
We booked the hotel reservation on-line and the price was very affordable. As they say, you get what you pay for. I'd recommend that you compare the price of Hotel Pierre with the Radisson Ambassador. It looked like a better hotel - location and amenities.
The ideal getaway hotel
I spent 4 nights at the best western hotel in december 2004 and loved it. It is the perfect getaway for anyone. The staff is friendly and the rooms are fresh and clean. keep up the good works.
I went to the island very unexpectedly. Picked the first hotel I came upon on the internet. Got to the front desk very tired and it was almost 1 a.m. I was welcomed with a fresh and smiling face. I was checked in to room #2004. I noticed it was very clean and well kept. During my stay I needed the assistance of the staff for directions, restaurants and car rentals. I felt they went the extra mile to give accurate and helpfull information for all my questions. Other than the fact that it is a very good, clean, centrally located and in a safe neighborhood hotel. I will continue to stay at The Best Western Hotel Pierre mostly because of the friendly and helpful staff.
Avoid this place
I was hesitant to stay here considering some of the bad reviews, but I didn't have a choice since the room was arranged for me. "How bad can it be?" It... is bad.
1) The location: It's right off of the highway 26 and on De Diego Avenue. The walk to the Condado beach is not that easy nor that nice. The Condado beach itself isn't that great in my opinion. There is a major construction in progress right next to the hotel, and if your room is facing it then expect to deal with the noise early in the morning. The hotel is right across from a shabby gas station and a grocery chain called Pueblo. The hotel is located in the residential section of the Condado area. Unless you have a business right there, don't bother staying here. For the money, you'd be better off finding a hotel on Ashford Avenue. I had to take a taxi over to Ashford Avenue to find some decent restaurants. I walked back one evening, but I didn't feel that safe. I recommend Radisson Ambassador which is on the beach for the same money. This Best Western is $10 cab ride (one way) away from Old San Juan and there's nothing to see around this property.
2) The room: I stayed on the 6th floor room facing the pool. Some of the reviews mentioned dirty rooms with furniture falling apart. Well, I must agree. It's true. The chairs had stains on them and the room service didn't even seem to vacuum the room. The TV had cable but the reception suggested otherwise. No HBO or any other premium channels. My room had a broken hair dryer. The things were really falling apart there. The hotel charges $1.25 connection charge even for local or toll free calls.
3) The pool and the hot tub: Oh my.... It's open 24 hours a day, and during the day and the busy times of the evening hours, the tiny pool is over run with unsupervised kids. I tried using the hot tub, but the water smelled like a wet rag. There are lots of mosquitos around the pool area which is where you get your free breakfast. The one thing good about the free breakfast is that... it was free. But, eh... are you really thirsting for a cup of watered down juice?
4) Elevator/lobby: The hallway/lobby is sub-par in my opinion, and one of the two elevators was not working 3 out of 4 days. The elevators were so old that I didn't feel that safe in it. Since one of the elevators worked, unlike some other reviewers, I didn't have to walk up and down the stairs.
Conclusion: Since the other hotels at similar prices offer so much more, I can't imagine why anyone would volunteer to stay here (unless you have no choice). If you are going to San Juan for a vacation, I would recommend the following: (a) Stay at the Isla Verde Avenue (right by the airport) hotels. They are right on the beach and the accommodations are so much better with the prices not that more expensive than Best Western. (b) Stay at the Ashford Avenue hotels at Condado Beach for the same reasons. (c) Stay at the Wyndham located right at the pier at the Old San Juan. At least there, you will have the cruise ship to keep you company. If you are going on a vacation with little children, stay away from this particular property.
It was 95% great :)
I stayed here for about 2 weeks. I got the 8th floor which was good cuz the elevator was temp out of service...except to the 8th floor. we got a free breakfast everymorning by 9:30..breads, danishes, oj, cereal, nothing too healthy but good. the room's AC was excellent and the room itself was like your typical hotel room. my only complaint was that one of the maids put my used towels back on the rack which was sort of upsetting. the bellboys were helpful (and attractive!) the beach is a 3 min walk away, and the airport is a 10 min drive (about $14-15). i got a great deal since i stayed for so long, and i really enjoyed staying there!
Don't bother with the Pierre
I travel to San Juan often and have stayed in some real gems, (most notably the Radisson Ambasador) But the Pierre was a nightmare. First impression was great, marble lobby with a grand piano, very nice woman at the front desk offered to upgrade our room for free, if that was the upgrade I don't want to see the standard room, the furniture looked as if it had been bought at a yard sale, it was painted with black enamel with big brush marks and chips and you could read through the towels, non functioning Elevators the second day and had to walk up to 8th floor room for over 24 hours with no apology from management. So thumbs down on the Pierre
Enjoyed our stay at Best Western!
My boyfriend and I stayed at the Best Western Pierre for 5 nights in Santurce, PR- we visited during the 'low season'- so the prices were very reasonable- an average of $140.00/night (excluding 'govt tax= $13.86; and 'hotel tariff= $14.00)- so the overall total can be a little overwhelming at first- but it was really a good deal compared to other hotels for $50-$100 more/night. We reserved our room through a discount website.
From Airport to Hotel- The cab costs about $13.50 (with some extra luggage) to get to the hotel.
Front Desk:We got in a little early, but we were able to check in - if your room isn't ready, I believe they can hold your bags- which is always a good thing. The front desk was helpful the entire time we were there. We called to ask for help finding a tour for the rainforest- and that went very well. They also helped us call for cabs and gave suggestions for places to eat. Very friendly and helpful.
Room Service: Very impressive! They even placed our shoes neatly beside the bed! And when you came in from a hot day, they made sure your room was cool enough.
Room- After searching for hotels for almost a month- I was really lucky to find this hotel. The room was clean, and nicely decorated. There was a lot of room- and the bathroom had a lot of space to put all of your toiletries. There was AC, which was important in PR- and you were able to control how cold you wanted it to be in your room. The room had books and magazines that gave you ideas of what to do in PR. Don't worry- there is a TV in the room- and everything is in English!!! The hotel is about 3 blocks from the beach- not too far away- so there aren't any 'oceanview' rooms. There is a restaurant/bar in the hotel, but we never ate there. (Prices were ~$30/entree). Saturday nights they have someone playing the piano, and entertaining customers.
Breakfast- A continental breakfast was served between 530-930am- we definitely took advantage of free food!! There was cereal, OJ, coffee, danishes, and bread- no fruit- but it was good enough to get us through the morning. We ate outside on the patio every morning.
Location: Like I mentioned earlier, it's three blocks from the hotel. If you want to take the bus, there are several "paradas" or bus stops near by. The nearest beach is 'ocean park' (between condado and isla verde)- we just walked on the beach since the water was a little rough, and there were NO lifeguards. It wasn't very crowded either. We didn't rent a car, so we took taxis if we had to go anywhere- (at most about $10/one way). It's a pretty safe area as well (of course you have use your common sense- we weren't out too late at night/early morning). There is a cafe called "Bebo's Cafe" about a block away- you must eat here! It has awesome puertorican food. Service may be on the slower side, and some waiters might speak a little english, but it's worth it because the food is sooo good!
I hope this review was helpful. Overall, we had a wonderful stay in PR, and at the Best Western Pierre!
What a GREAT HOTEL!
We checked in at this Hotel on Feb 12,2004 & Checked out on Feb 14th & our stay could not have been BETTER! The Desk Staff were very Professional & Friendly & Our Room (room 818) was Just Beautiful....
over looking the pool & Hot tub & a view of the Ocean! Everything was like Clockwork with this Hotel & I would Recommend this property to anyone. Thank You Best Western!
What a Dump!
The other people who posted reviews on this hotel must have very low standards. This hotel is over-priced and poorly maintained and managed.
We checked in on Christmas Day 2003 and were shown to a room on a floor that was being painted with very toxic smelling paint. The floor was covered with paint chips and construction debris - this at the busiest time of the year in PR. The fumes were unbearable. The carpet in the room had not been cleaned since it was installed and there was years of dirt under the bed, where no one ever bothered to vacuum. There was hair on the bathroom floor. The walls were scuffed and stained. One of two elevators was out of order and remained that way for our entire stay - 15 minute waits or walk up the filthy stairway. To add insult to injury, we were charged $215 for our room, which was booked on the Best Western website (Bestrate!). However, the rate posted on the door, which is usually the highest possible rate and one which you don't usually pay, was $170.00.
The breakfast offered was a joke - disgusting. Packaged rolls from the supermarket - bad ones.
Just about any other hotel in San Juan is a better value at any price.
I would not stay at this establishment at half the price. We ended up changing hotels after 3 days to the Radisson, where we got a beautiful room in a full service hotel for much less money, including club priviledges.
Loved It, Plenty to do or not
I had spent several months reading reviews on various hotel in the San Juan area. It was really difficult making a decision since the were great reviews and horrible reviews on the same hotel. To make matters worse the pics on the hotel websites were all great. I made my decision since there were no reviews posted on this particular hotel and the was a really great special (30% off). The lobby is beautifully decorated showing the hotels great service and the importance of one'[s stay there. The rooms were comfortable and very nicely decorated, a safe is located in each closet and we felt very comfortable in leaving our valuables when going to the beach. The pool was great after a hot day of site seeing and the Jacuzzi was my husbands favorite. I loved the way the sorroundings were decorated it made for a very beautiful hotel.
Once you put your do not disturb sign you had your privacy and once you asked for your room to be cleaned the served to please. As we slept in everyday. Free continental breakfast for the time we were there danishes, fruits, various cereals were great in the morning. Even though I only had a chance to have breakfast the last day we were there, breakfast is served from 5:30 am-9:30 am. My husband regreted the sleeping in missing out on the various danishes, but the wedding tired us out. To say the least I was thrilled with the acccomodations, ac a must in PR rooms was always nice and cool after after all the site seeing. The staff are very efficient I had no problems what so ever.
After we arrived showered we noticed the tub was clogged, once we notified the front desk immediate action was taken. There was always a smiling employee to answer our questions. I was looking for a known name (Best Western) yet something personal, romantic and comfort. It fit my needs to a T. The area were this hotel is located is ideal, only 2 blocks from the beach, great places to eat. Anything from Pizza Hut to an awesome Japanese restaurant with a chef at each table to our traditional Spanish cooking (my husband and I being Puerto Rican).
However I will be honest our nightly meals included Subway, Pizza Hut and Church's Chicken. Me being raised in CT I love American fast food.
Though I won't trade my Spanish foods, this is great for everyone you have your choices. The hotel room service menu had great foods as well but a bit pricey for my taste so we always ate out. But if you get the late munchies there open late and you can order anything from fries and a burger to any know spanish cousine. The beach was beautiful and not overly crowded (our trip was 8/03/03 not many tourist) we had a strip of beach to ourselves under the comforting shade of the palm trees that enhances this beach's beauty. Very romantic to say the least my newlywed husband was very impressed with his wives taste. I would definately recommend this hotel to anyone especially if your going to spend most of your time in. For those of you night owls the night life at the condado area can't be beat. We felt safe were ever we went as police oficials can be seen patrolling the area, but not so that you feel threatend. I would definately stay here given the chance to go to San Juan again. It was my first time there and I had a blast. Seeing as I always see my family in Mayaguez, PR and haven't seen much of PR. I will always remember my stay at the Best Western Pierre it gave us a honeymoon we will never forget. Ritz treatment @ beautiful and affordable Best Western Pierre hotel.
TripAdvisor Reviews Doubletree by Hilton San Juan
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