BEST WESTERN Inverness Palace Hotel & Spa

8 Ness Walk, Inverness, Scottish Highlands, Scotland, IV3 5NG, United Kingdom | 3 star hotel
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This 3 star hotel, located on 8 Ness Walk, Inverness, is near River Ness, Inverness Museum and Art Gallery, James Pringle Weavers, and William Morrison Jeweller's.
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    Historical Traveler Reviews BEST WESTERN Inverness Palace Hotel & Spa

    Great hotel


    we booked this hotel, and then saw bad reviews for it, but i can't think why, we had such a lovely stay.

    we went with our brother in law, our room was lovely and so was his, clean, pleasant, no problems.

    the staff were nice and friendly, the location excellent for the town centre and surrounding areas, like loch ness, beauly.

    we didn't have breakfast, so can't say what the food was like, we did use the spa and pool, it was superb, lovely and clean, big pool, great changing room facilities.

    would definitley go back here again.

    inverness is lovely, lots of golf courses around that my husband and his brother thought was excellent.

    Bath Room was Small, Hotel is overpriced.


    Inverness is a very old town/city in the Highland so I guess there aren't many new development or hotels around other than what's available there for years and year. So I read the some of the reviews from trip advisor web site and I decided to choose this hotel for a 1 night only staying in Inverness. The verdict was it's overprice and it really does not worth what it claims to be.

    I stayed on just last Sat night with my partner and my friend there on the 28th May and booked it via for just under 90 for a double en-suite bedroom and my single friend has paid just under 80 for a twin en-suite bedroom. No breakfeast was included, but you can use the sports & spa facility before 9pm.

    What disappointed me the most was the size of the toliet/bath room. It was unbelievably basic. Clean but very basic & SMALL. The rest of the room was very presentable with good views (not my friend's room btw - his room was very dark, actually he has got a better bath room than mine but his room was very dark with no view thr' the windows and it doesn't feel very nice at all. I can't imagine a single person staying in such a dark room, I would definitely complained and asked for another room cos it was scaring me but my friend didn't mind.

    The cost of the room was too much, I think it would be reasonable if they only charge for 55 the most for a double room. I can see that the overall hotel was trying to be posh and presentable but they need to be realistic. I have been told that this is Scotland so you expect the basic and nothing fancy. It's clean and the drinks making facilities were good and I appreciated that. Again if you don't like to stay in a small bath room/toliet then it's not your hotel to stay.

    May be if I didn't read those nice comments then I would have lower or no expectation of this hotel at all, but after I read the comments I was really looking forward to the experience and it disappointed me. I wish others would know the total truth and have a realistic expectation before making your booking ....

    So here are my summaries of the hotel overall:

    * location - very good (5 min walk to town), facing the river ness and Inverness castle view

    * Room itself - by chance you might get an OK one or may not - it depends and there is no guaranteen unfortunately!

    * Staffs - are generally friendly and helpful in general

    * Services - check to see if you get breakfeast before booking it, for me it was too late to find out it did not included breakfeast in my staying. For a normal breakfeast that you would normally get in most hotels it costs 10. Leisure facility shuts at 9pm and the swimming pool was only a small one so it's not worth the hassles to pay more for such facility! Visit your local gym instead!

    * Cost - too much! If you are only aftering a night or two staying in Inverness by-pass then book for something a bit further and much cheaper, it is worth it! Save your money! I wish that I did anyway....

    Good luck!

    Definitely visit again!!


    Found little to fault with this hotel. Staff were all helpful and friendly (inc catering staff), the downstairs reception area very pleasing with a large area of comfy sofas to realx on and have a drink overlooking the river/castle.

    The Spa/lesiure club really nice and relaxing. I used the gym three times over my weekend stay and it was well equipped and a nice size.

    Our room was a good size and one of the refurbished ones - didn't have a river view but that wasn't an issue. Very clean and nicely decorated. Lovely powerful shower!!

    We got a great deal on the Dinner. Bed and Breakfast which was well presented and very good value for money - couldn't fault any of the food and was very satisfied with portion and quality.

    It is located very near the city centre and handy 5 minute walk for bars/shops.

    Overall pleased with our trip which was a great weekend break to just relax and take it easy. Will definitely visit again.

    Would recommend to a friend


    We have just returned from a two night stay at the Palace Hotel and would recommend this hotel to anyone visiting Inverness in the near future.

    The hotel is in an ideal location - only a 5 minute walk from the city centre with lovely views of the River Ness from the front of the hotel.

    We got an excellent deal on the price of our stay for dinner, bed and breakfast and it was well worth the money. It's worth calling the hotel direct to ask if they have any special deals on.

    The selection for breakfast was one of the best I've seen and the dinner menu couldn't be faulted. Was a little bit disappointed however that the specials did not change each day.

    The gym and spa facilites were excellent and were visited quite a few time over the weekend. The gym was very well equipped and the pool, jacuzzi, sauna and steam room couldn't be faulted (nice big, soft towels for use too!)

    The rooms were big, comfotable and very clean. No complaints there either.

    All in all a very nice weekend was had there and we would stay there again when visiting Inverness.

    I can agree with some of the things the last person wrote about this hotel


    We stayed here last week. Did enjoy the room it was excellent, we did pay extra for the privalage though, the TV only had five stations with some of the reception on them not being very good

    We thought the breakkast menu was very good, but had to juggle our times round the people who were on the couch tours, they appeared to have priority to the ordinary guests, this was the same for Dinner at night.I don't blame the waiters or waitresses they were doing their best. I think this priority was a management thing

    I certainly agree with the last persons comment on the dinner menu. we were staying for the week and the menu never changed once. it was the same choice everynight,very dissapointing

    The hotel is excellent for cleanliness and we were in one of the refubished rooms, which was great

    We found all the staff very helpful

    We think the times and menu could be a lot more versitile to accommodate the individual, rather than all concerns being on the couch tours, we felt we were second best

    Decided to give ourselves a wee treat....


    We booked through Octupus Travel online, a great deal. The hotel is being updated, not notice outside to say what hotle this was!, Little parking for the size of the hotel, a;lthough the valet service parked your car in the catherdral car park until you required it. Main areas e.g. Reception, Dining Room lovely. We were in the original old building, not the modern rooms. Room 19, 2nd floor, was okay then we opened the ensuite door, like opening a door to a big freezer, no heating in bathroom i.e. heated towel rail. Did tell reception but after sometime, the under-manager decided that if he turned up the heating in the hotel, " heat rises". Also some big gaps around the room doors! We gave up! TV reception can be dodogy depending where you are in the hotel. Restaurant menu was a little boring with most of 3/4 of the starters containing mushrooms, wee bit of imaganiation is required by Chef. Most of the staff appeared surly, although came across a few happy employees. Spa etc facilities were fine.

    Lovely views at the front to the River Ness & Castle, near the centre.

    Good Value


    I stayed at the Palace Milton for two nights in May 2004. Hotel is 'old' but the 'common parts' have been refurbrished. I had a lovely room in the front with a large bay window over-looking the river.Booked over the internet and got an excellent deal (room for the price you'd expect to pay for one of the budget 'lodge' chains). Dinner was OK not a lot of choice and not very adventurous but good portions (the hotel does cater mainly for coach parties). Breakfast was much better. Both meals were inexpensive (for hotel food) If you want to eat out good choice in City centre (5 minutes walk away). Staff were really friendly.

    All in all a very pleasent stay I'd recommend it!

    What a disappointment


    My family stayed at this hotel 3 years ago and although the hotel was a bit 'tired' the hotel staff and the newly built health club made our stay very enjoyable. My husband and I wanted a pre-Christmas break and because of my good memories of the hotel decided to return. On booking I asked for a room overlooking the river but was told this could not be confirmed. Why? As the hotel was not busy. When we arrived at reception after a 4hour drive we were greeted by an overwhelming smell of cigarette smoke. We got to our room, overlooking the river and couldn't believe how shabby it was. My husband had a word with the manager who kindly gave us another larger room. This was equally as shabby but we felt he had done the best he could for us. This hotel is crying out for a refit which I believe will commence in January '04. On the subject of the restaurant 'don't even go there'. The food was misdescribed and inedible. Very disappointing all round.

    Pre- Christmas Weekend Stay


    We have stayed at the Milton Hotel in Inverness twice in the last year, our last visit was for the weekend before Christmas last year. Our party consisted of two adults and two children and we were accomodated in the new part of the Hotel with adjoining bedrooms with an interconnecting door. The rooms were very new and clean. The staff at the Hotel were all very friendly, especially to the children and nothing was too much trouble for them. The food was really good both in the Restaurant and at the bar. We have tried to book the Christmas package for this Hotel this year but unfortunately they are fully booked so we are going to the Milton Hotel & Leisure club in Fort William, which we are hoping will be equally as good.

    Very old property


    We spent 2 nights at the palace Milton Hotel in Inverness. Although it is a great location, right on the river, the hotel itself is very old and hasn't been renovated in YEARS. Surprisingly, there were some European tour groups staying there, but that may have more to do with the amount of hotel space in Inverness than the desirabiliy of this hotel. Everything in the room was shoddy and old, and I don't think it would appeal to most travelers, especially Americans. Find another place if you can. They did have a nice indoor pool area that looks like it was added on in the last 10 years or so, but that's the only updating that had been done to the property.

    TripAdvisor Reviews BEST WESTERN Inverness Palace Hotel & Spa

    4.00 of 5 stars Excellent

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