BEST WESTERN of Asheville Biltmore East
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How has this hotel rated in the past?
- Continental Breakfast
- Swimming pool
- Free High-Speed Internet
- Business Services
- Free parking
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TravelPod Member ReviewsBEST WESTERN of Asheville Biltmore East
Clean large modern/recently refurbished rooms. Simple clean breakfast area. No laundry facilities, we used a coin laundry in Asheville township.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Hotel was nice and clean and the room was very spacious with a very comfortable bed
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews BEST WESTERN of Asheville Biltmore East
My husband and I stayed at this hotel and boy was it a mistake!!! We were charged for this stay at Hotwire.com and informed the front desk of such at check in. The lady on duty assured us she was only taking our credit card information for incidentals which is normal at most hotels. Upon arriving home we discovered the hotel had actually charged us for the room that was already paid for! When we contacted the hotel's manager, which was very difficult due to the fact they don't seem to be at the hotel very often, we were assured the problem would be resolved. The method they chose to "resolve" this situation was to charge us again.
At this point we were convinced speaking with the hotel management was a lost cause, so we contacted Best Western Customer service. We were sure once they heard about our situation they would refund us the money immediately. Instead they told us they couldn't give us anything back and they had to give the hotel a week to correct the problem. We did wait for a week hoping the money would get returned to us. It didn't. We called customer service again and was informed we had to fax them our bank statement. We faxed them the info and they called us back the next day offering to give us a travel voucher for their hotel. Not helping! Finally my husband had to get rude with the hotel manager and they said they would give us a check within the week...I hope they do.
Shady at best
Stayed at this location with other students from my school while attending a national research conference in the area but had to relocate due to unsuitable conditions, in particular sheets and comforters in several rooms (after the sheets were replaced following the first night's stay) were revealed to have been covered with bodily fluids and hairs. A fight outside of the second floor balcony broke out shortly after 2am and left stained blood outside of one of the doors. Smoke detectors were simply 'covered up' by plastic bags since they did not work. Only perk was the wireless internet by which we used to research openings at other accomodations to switch over to.
Good value- would stay there again
We stayed there for 4 nights. The staff were all very friendly and welcoming. The breakfast was good, although the seating was sometimes crowded. The room was clean, A/C was cold, we liked the proximity to everything- 1/2 way to the mall, 1/2 way to downtown. Parking areas were nice & bright for coming in late each night. It is not a fancy hotel, but you get good value for your dollar, and it is certainly not run-down. They were actually putting in new landscaping as we were there. In our family, there were about 6 rooms taken up- and we all had satisfactory stays. A few family members booked at a different hotel and their room rates rose dramatically for Fri/Sat nite. I liked the BW East because the room was the same rate each night.
The Best Value
Having just gotten back from my one year tour in Iraq we decided to take a weekend vacation to the mountains. It sure was nice to see friendly Americans behind the desk when we checked in! This motel was a pleasant surprise as the room was large and in very good condition. We had a good time at the Biltmore house and really enjoyed our trip.
Very Good Value
I'm a little strange perhaps, but I love to stay at motels where you can park in front of your room and not go on a hunt for a luggage cart when needed. Our family chose this Best Western because it was away from the main drag Tunnel Road hotel and restaurant traffic but was still close to everything. The place does not look new from the street and the lobby had more of a bed and breakfast feel than it did a hotel. The lobby had hardwood floors and a gigantic pine tree mounted to stonework with a carved bear reaching for honey comb. There was also a train (G-scale I think) that was mounted along the walls and drove around the lobby. Cool! Staff was very friendly and already I liked this place. Being the paranoid type I am I asked to see the room first. Very Nice. Room was larger than most, had two queen beds that were very comfortable with high post bedframes, had two large English wing chairs, TV was new and big, room had high speed internet that was free, a refrigerator/microwave was in the corner. Bath had new tub and marble shower. Very clean. New looking A/C that was quiet. We paid about $55 Great value. Would definately try this one again.
The look on the internet was deceptive. I was very disappointed when I saw the hotel. It looked like it had been closed for a long time. The room was not too bad, big beds, clean room. But at night the Roaches came out. And I am not kidding. Find another hotel, and beware of internet pictures.
Adequate basic hotel
We stayed here recently, and while we were charged the expected higher summer rates for this tourist destination, the service (everything from checkin-in to check-out) seemed a little sparse for even basic accomodations. The rooms themselves were in clean,decent condition. The continental breakfast was okay, but not adequately stocked- ran out of many items quite fast. In all, definitely not a "3-star hotel hotel" as described in expedia. Given another chance, we'll be staying at another hotel next time.
Near Everything and Cheap!
It may not look promising from the outside but the moment you enter the lobby you notice there has been a lot of refurbishment done recently. There is fresh paint and fresh wallpaper in the lobby as well as the rooms.
Check in and check out are a breeze. When we arrived, I showed my ID and credit card, signed off on the room rate and we had keys. When we left, I told her to leave everything on the credit card, I signed the bill and off we went. We were at the front desk for maybe a total of 10 minutes combined for check in and check out.
All of the rooms are outside entry but the locks require electronic key cards to open. The area seemed safe to me and we stayed four nights without a single problem with noise but we were on the backside of the building. I found the cheapest rate online at orbitz. We paid $39 per night during the week for the first week in May. The first two days were cold but the last two were beautiful and in the upper 70s. The tile in the shower could have used a scrub but it didn't look any worse than my tile at home and there wasn't any soapy or scummy residue in the tub.
The continental breakfast was decent. They offerred grits, oatmeal, coffee, orange juice, milk, cereal, toast and bagels.
I would definitely go back, especially for the price. We had more money to spend on food and activities plus we had breakfast every morning.
Decent hotel for the price
This is a decent motel to stay at if you find nothing else closer to the Ashville attractions. This is not to say that its location is not good - in fact it is very close to the Assheville Mall and a slew of restaurants. The only problem is that the hotel is very close to the street and if you happen to get one of the rooms close to the street you might have to make peace with the road noise. Be sure to ask for a room in the back.
Otherwise, the rooms are clean although the bathrooms are kind of small. When the motel is full parking can become an issue...
Great value. Good for families
I was a little scared of this property after reading a negative review, however, my fears were unfounded. Mind you this is not a resort property, just a basic comfortable hotel. Our room (129), was very clean, with two queen beds, refrigerator, nice large pool, nice towels, good location, adequate continental breakfast, and nice staff. This was a great value and very conducive to traveling with kids. The only downside was I wish that they had a laundry facility for guests on site.
TripAdvisor Reviews BEST WESTERN of Asheville Biltmore East
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