Best Western Hotel Universo
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How has this hotel rated in the past?
- Continental Breakfast
- Room service
- Free High-Speed Internet
- Wheelchair accessibility
Photos of Best Western Hotel Universo
TravelPod Member ReviewsBest Western Hotel Universo Rome
Great hotel, good price, excellent location, friendly and helpful staff.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Best Western Hotel Universo Rome
Very lovely room, convenient location, decent food = AOK
We were so concerned about the winter/spring reviews of this hotel that we contacted Best Western HQ in the states before coming over.
We had room 834 on top floor - perhaps because they had a fax from the US about our concerns. What a nice sized and really lovely room- almost luxurious furnishings - the window was off its track but someone came up to fix it pronto. Really loved the green marble in the spotless bathroom - and we had a view of something historic in the distance.
Breakfast was quite ample - above average based on my travels thru Europe and whats commonly served at these "included" buffet spreads. Nice large dining room off the extensive lobbies ( they own several buildings that have been combined into one hotel) and certainly decent enuf meal for the start of the day.
Great shops down the block and a variety of restaurants. -
CLOSE enuf to Termini - just walk out the end of the station and down a couple streets and you will see the long UNIVERSO sign down from the rooftop along the corner of the building. I walked our luggage over and then went back to wheel my mom over - no taxi needed despite lots of luggage and a wheelchair to handle. And central to a couple of the all-around City bus tours.
NOT BAD AT ALL -
Don't stay here
I really didn't enjoy my stay at this hotel. First of all, the lobby is deceptive- the rooms are nothing like the same standard. Our twin room was tiny, dark and smelly with a view of scaffolding outside. The bathroom sink was also leaking and dirty so I asked them to change our room which they eventually did but the next room wasn't much better. The breakfast was average but on the whole this hotel should never be classed a four-star, even in Italy.
Hated the Universo
Having read the more recent reviews of the Universo, I decided to add in my own from last year.
We stayed at the Universo in June 2003. Reception staff were unhelpful and there were no tea/coffee-making facilities in the room (even though having checked the week before, we had been assured by email that there were). When we asked for some it was like "you are such a nuisance", and I had to take the items up to the room myself. They were left in the room for just one day, then taken away. After that we gave up.
The air conditioning was useless - noisy but not cooling. Another guest complained about this in my hearing.
It was our first night in Rome and we stayed in the hotel (unfortunately). The bar was like something out of the 1970s in service and decor. In the restaurant, they couldn't get us out of the door fast enough (at 9.45 pm!). Breakfast was sour in content and service.
Location is excellent, which is why we chose it, and there are loads of superb restaurants and bars close by. Which was fortunate for us as we would never have used the hotel again. The Universo is definitely not recommended.
But apart from the Universo, we loved Rome!!
Best Western Universo Rome--overpriced and below standards
We stayed for a night at the Best Western Universo on June 25, primarily for its proximity to the Termini. I am boggled as to how this hotel rates four stars; the Best Western Canada (three stars),
at which I stayed a week later, is an order of magnitude better. The hotel is functional, but for 180 Euros/night for a double, I would expect far more than a small room with only a shower, a mediocre breakfast (lousy coffee--yes, such a thing does exist in Italy, improperly washed dishes, not-so-fresh bread---in fact, I can't think of a single item in the breakfast that rated above mediocre at best), and hotel clerks whose first impulse is to sell you airport shuttle tickets at ripoff prices. Apparently the tour groups just bus the tourists into this hotel at a steady rate, so basically the hotel seems to have stopped worrying about quality and guest satisfaction---the Universo should be sent to hotel purgatory as soon as possible. Go stay at the Best Western Canada---it's better and much cheaper.
It's not that bad
We stayed at this hotel for 3 night and found no problems .Staff very helpful and food good. Ideal location for all the sights .would stay again .
Universo is just fine.
I sweated bullets when I stumbled on the March, 2004 reviews the night before we left for Rome. The Universo turned out to be just fine. Our room was great with a really nice shower. The bed was firm and comfortable. The room decoration was Italian modern (not my taste, but fine in my hotel room). The lobby was nice, and the staff was helpful whenever called on. The breakfast was more than ample, with a wide variety of choices, and very good quality. There is construction in a part of the hotel, but nowhere near our room and we never heard it at all. The location near Roma Termini is very busy, but couldn't be more convenient to transporation and sightseeing. The Expedia map of the location is wrong, however. The hotel is three blocks SW, not NW of the front of Roma Termini.
What a dump
spent three nights at this really bad hotel from the 19th march 2004.
the reception staff when we arrived were very unfriendly and impolite and rude. we had to wait 4 hours for a really bad room to be cleaned.
when we finally got in it we had to have the lighting on all the time as the window could not be opened due to the building work right outside the window so we spent 4 days in darkness with no daylight. the awful green colour of the room was disgusting, it was like a padded cell. not worth trying to complain because nobody spoke any english.
the only good thing was the location. i recommend you not to stay at this hotel.
We found the hotel excellent and the services (buffet breakfast) most acceptable
We were to Universo Hotel on February 2003 for 3 nights. We were very disappointed from the hotel, the rooms were small and not in a very good condition. The view was an old and dirty wall and we could see and HEAR the AC installation outside (it was quit noisy). The breakfast was poor and bad quality. We met friends at Rom and they lived in a 3 stars hotel in the same road, they paid less and the hotel was much better.
So Universo can impossibly have 4 stars. The only positiv aspect was the very good location, the hotel is only a few minutes walk from Termini Station and from there you can reach very easily all attractions in Rom. But we would never return to Universo.
Staff very unhelpful, breakfast poor
We were a group of 11 women (well behaved) staying for 5 nights.The buffet breakfast was of very poor quality, particularly the hot beverages.Building work on the hotel started at 7 am, and the rubble shoot was positioned directly outsided the window of one room.At different times throughout the week-end various members of the reception staff proved to be most unhelpful, unco-operative and downright rude.We would never stay at the Universo again, even for free!
TripAdvisor Reviews Best Western Hotel Universo Rome
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