BEST WESTERN PLUS Hotel & Conference Center
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Historical Traveler Reviews Hernes Henley-on-Thames
We recently just stayed one night at this hotel, and have no complaints at all. I had an appointment at Johns Hopkins, and Best Western offered the best Hopkins rate. I have to admit, after reading the reviews, I was pleasantly surprised. I did read about the renovations, so I did ask for a room that had been renovated. We had no problem finding the hotel. There were huge signs posted because of the bus terminal. They provided free transportation to the Harbor and back and also to Johns Hopkins. Parking was free, which is a big difference from hotels in the Harbor. Staff was very pleasant. The hotel was very clean. We didn't have time to try their complimentary breakfast because of my appointment, so I cannot comment on the food. I have several visits to make to Hopkins, so I know we will be a frequent visitor.
We just returned from a convention in Baltimore, Maryland. We stayed 4 nights at this hotel. I knew when we arrived and it was attached to a bus terminal/station that we were in trouble.
Our first night there we did not have hot water, I called the front desk to be told the boilers were down should be repaired in about 45 minutes. Needless to say it was much longer than that.
Then again another night, same thing no hot water. Boiler down again. In speaking with other guest who had arrived before us, they had not had water on their first night there.
In general hotel needs major renovation, carpet needs to be replaced in rooms, and the floor with the conference rooms looks as if no one is ever there. Very desolate looking.
Voice mail on phones never worked even after notifying front desk, they would say okay it works now. But never did it work while we were there.
July 26, 2005
There were issues with our hot water heaters which have now been replaced. We apologize for any inconvenience this transition may have caused.
Our new Management Company has been accepting bids for a new phone system which should be in place by the end of this year. During this very hectic time of replacements and renovations, we can only ask for the indulgence of our guests as we strive to serve them better.
We would be happy to offer a complimentary night's stay to this guest if they would kindly refer to this email. Thank you.
Great for the price
We recently stayed at the best western for two nights. The hotel is remodeling which made it hard to rate everything. We were very happy with the location and the free van to the harbor saved us paying to park. Our room could of used a update but everything worked and we had no problems. I booked this hotel mainly because of the free van service. The driver was very friendly and all you have to do is schedule your times at the front desk. They run every hour all day. After visting Baltimore I'm glad we did not have to drive, many areas are very run down. I would not want to get lost. Hotels in the harbor were 3 times the price we paid around $90 a night. The free morning breakfast was very good with many different items. If we decide to go to a ballgame again we will stay at this hotel again, but the price might go up after they are finished remodeling.
the front desk was very helpful and gave excellent directions to surrounding attractions The hotel was clean and rooms in order is was odd to have a tv in the bathroom! The pool was to cool to swim in and the sauna was broken but the hot tub was wonderful the free breakfast was the largest spread I have ever seen offered.
A pleasant surprise
For those of us who know Best Western as a chain of hotel properties that have seen better days ("Worst Western"), this location is a pleasant surprise. Clean, well-apponted rooms & public areas, a free breakfast including "eggs" and "sausage", and a USA Today (in a stack in by the restaurant) made this an enjoyable stay - and one of the few decent places in Baltimore that is anywhere near a reasonable price ($99). I hope I never return to Baltimore itself (pot-holed roads, few street signs, snarled traffic, and an airport run like a third-world country - with no place to fill your rental car's tank anywhere near the airport), but if I do, I will stay here.
Beautiful Hotel! I recently attended the Market America conference and was very impressed. We received excellent service by all hotel staff, from the front desk to the meeting rooms. I would highly recommend this hotel for either business meetings or personal stays.
Most friendly, hospitable and clean
Was a very rewarding experience to stay at the Best Western on
Mc'Donnell Street in Baltimore.
VERY clean, MOST hospitable and a great deal for the rate.Great
location right at the I-95 making accessibility to anwhere very easy.
Would HIGHLY recommend.
We were woken at 6:30 AM by loud banging which kept on for at least an hour before I went to the front desk to find out what was going on. I was told by the clerk that no work was being done. She reluctantly called the maintenance supervisor, who also said no work was going on.
A half hour later the banging was still going on. I called the front desk and the same clerk told me no work was going on, but would talk to the maintenance supervisor and call me back.
When she called me back she said that work "might" have been going on and she was sorry. I asked to speak to the manager at this point. When the manager came on the line, he told me that no work was going on as well. Until a second later, the maintenance supervisor in the background said "well, I think work might be being done. The drywall guys might have come in early."
I'd like to know how no one in the building seemed to know when and where work was being done and why it never occured to anyone that 6:30 AM is not a good time for this.
TripAdvisor Reviews Hernes Henley-on-Thames
Travel Blogs from Baltimore
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